|
|
WARNING
Driving recommendations and traffic signs displayed in the navigation system may differ from the actual traffic situation.
Traffic signs, signal systems, and traffic regulations take priority over the driving recommendations and displays in the navigation system.
Adapt your speed and driving style to the visibility, weather, road and traffic conditions.
Certain events, such as road closures, can considerably increase the original estimated driving time and distance to the destination, or navigation there
may be temporarily impossible.
NOTICE
Radiation from cell phones that are switched on can interfere with sensitive technical and medical devices, potentially causing malfunctions or damage to the
devices.
Always switch off the cell phone in areas with special regulations relating to or prohibiting the use of cell phones.
NOTICE
Setting the volume too high and excessively loud or distorted playback can damage the speakers.
Select the volume setting so that the speakers are not damaged.
User information
Refer to ⇒
and Safety instructions.
The Infotainment system requires a few seconds to perform a complete system start, and will not respond to inputs during that time. During the system start,
only the Rear Assist camera can be displayed.
The Infotainment system must start completely before all displays can appear and functions can be performed. The length of time that it takes for the system to
start depends on the scope of functions in the Infotainment system, and it can take longer to start at low and high temperatures.
Observe local regulations and legal requirements when using the Infotainment system and corresponding accessories, such as a headset or headphones.
For the Infotainment system to function, it must be switched on and the vehicle must be set to the current date and time if necessary.
A missing function key in the screen is not the result of a device error, but instead corresponds to the country-dependent equipment.
Some Infotainment system functions can only be selected when the vehicle is stationary. In some countries, the selector lever must also be in the P or N
position. This is not a malfunction, but rather compliance with legal regulations.
Some countries may have restrictions regarding the use of Bluetooth® devices. Information can be obtained from the local authorities.
If the 12 V vehicle battery has been disconnected, switch on the ignition before switching on the Infotainment system.
Displays on the screen may vary due to differences in the settings, and the Infotainment system may function differently than described in this manual.
The Infotainment system will switch off automatically when the engine stops and if the 12 V vehicle battery charge level is low.
In some vehicles with a parking system, the volume of the current audio source may be automatically lowered when you shift into reverse. The volume
reduction level can be adjusted.
The Infotainment system contains information about the software contained in the system and the licensing terms under: Setup
Copyright.
If selling or loaning your vehicle, make sure that all saved data, files and settings are deleted, and that the external SD card, external audio sources and data
carriers are removed, if necessary.
Certain functions in the Infotainment system require an active VW Car-Net account for the vehicle and an online connection to the Internet. In order to enable
functions to be carried out, data transfer must not be restricted.
Overview and controls of the 8" version and 6.5" version
Refer to ⇒
and Safety instructions.
2 3
Fig. 129 Overview: display and control unit, 8" version.
Possible sensor areas for opening main menus:
RADIO ⇒ Radio mode.
MEDIA ⇒ Media mode.
PHONE ⇒ Mobile phone interface.
VOICE ⇒ Voice control. The sensor area does not have a function in some countries.
NAV ⇒ Navigation.
APP ⇒ App-Connect. The sensor area does not have a function in some countries.
SOUND .
CAR .
MENU Opens the home screen.
Rotary knob.
Function keys for main menus.
Views (current view is highlighted).
Control Center.
Menu knob.
Further information and tips for operating the Infotainment system are available at
⇒ Operating the Infotainment system .
Touch-sensitive fields
1. To open a main menu, tap the corresponding sensor area, e.g. PHONE for the phone interface.
Rotary knob
Press to switch the Infotainment system on or off.
Turn left to decrease the volume.
Turn right to increase the volume.
Function keys for main menus
2
4
It is not possible to configure the position of the function keys.
1. To open a main menu, tap the corresponding function key e.g.
for the phone interface.
Views (current view is highlighted)
Certain menus and functions have multiple views with different content. The current view is highlighted.
Tap a selection to switch to a view.
Swipe left or right on the screen to switch between views.
Control Center
The Control Center contains additional function keys for functions and notifications. Displayed functions can be configured
⇒ Personalizing the Infotainment syste
1. Tap the selection and swipe down to open the Control Center.
Menu knob
1. Turn to control the list selection.
2. Press to confirm a selection.
Screen (touchscreen) (without position numbers)
You can operate the Infotainment system functions via the screen. You will find detailed explanations of the different finger movements in the digital manual for the
Infotainment system, if available.
1. Tap MENU
Operation.
Scroll bars (without position numbers)
Certain menus and functions contain additional content above and below the content currently displayed on the screen.
1. Tap the scroll bar and swipe down or up to display additional content.
Gesture control (without position numbers)
Gesture control can also be switched on. If gesture control is switched on, this is shown on the screen.
1. Tap MENU
Screen Hand gesture.
Fig. 130 Overview: display and control unit, 6.5" version.
Function keys for opening main menus:
RADIO ⇒ Radio mode.
MEDIA ⇒ Media mode.
2 5
MENU Opens the home screen.
PHONE ⇒ Mobile phone interface.
APP ⇒ App-Connect. The button does not have a function in some countries.
VOICE ⇒ Voice control. The button does not have a function in some countries.
Rotary knob.
Function keys for main menus.
ID card slot ⇒ Media drives.
Screen (touchscreen).
Menu knob.
Function keys
To open a main menu, press the corresponding function key, e.g. PHONE for the phone interface.
To open the home screen, press MENU .
To start voice control of the connected cell phone, press and hold VOICE .
Rotary knob
Press to switch the Infotainment system on or off.
Turn left to decrease the volume.
Turn right to increase the volume.
Function keys for main menus
It is not possible to configure the position of the function keys.
1. To open a main menu, tap the corresponding function key e.g.
for the phone interface.
Screen (touchscreen)
You can operate the Infotainment system functions via the screen. You will find detailed explanations of the different finger movements in the digital manual for the
Infotainment system, if available.
1. Tap MENU
Operation.
Menu knob
1. Turn to control the list selection.
2. Press to confirm a selection.
Media drives
Refer to ⇒
and Safety instructions.
SD card slot
An SD card slot may be present, depending on the vehicle equipment. This is not available in all Infotainment systems or in all countries.
Insert a compatible SD card into the SD card slot to use saved media such as audio files or media files in the Infotainment system. Supported file formats are
displayed in the Infotainment system. Other file formats are ignored.
Dimensions for compatible SD cards:
32 mm x 24 mm x 2.1 mm (approx. 1 in x 0.94 in x 0.083 in)
32 mm x 24 mm x 1.4 mm (approx. 1 in x 0.94 in x 0.055 in)
Securely inserting an SD card
1. Insert an SD card carefully into the SD card slot with the angled corner inserted first and the contact surfaces facing down until you feel it click into place.
If the SD card cannot be inserted, check whether the SD card is compatible and ensure you are inserting it in the correct position.
NOTICE
Forcing the SD card into the slot, using an SD card with incorrect dimensions or using an SD card adapter can result in damage to the SD card slot, the SD card
or both.
Inserting other objects such as SIM cards into the SD card slot can result in damage to the object, the SD card slot or both.
Do not use force when inserting SD cards.
Note the dimensions for compatible SD cards.
Do not use an SD card adapter.
2 6
If the Infotainment system cannot read the data on an SD card, a corresponding message will be displayed on the screen.
An SD card with navigation data cannot be used as a storage medium for other files. Any saved files will not be recognized by the Infotainment system.
Operating the Infotainment system
Refer to ⇒
and Safety instructions.
Opening the digital manual of the Infotainment system (if available)
Further information and tips on operation can be found in the digital manual for the Infotainment system.
1. Tap HOME
Guide.
Or: tap MENU
Guide.
Switching the Infotainment system on and off
The Infotainment system starts up when the ignition is switched on, unless it was previously switched off manually.
The Infotainment system starts at the volume that was last set, as long as this does not exceed the preset maximum switch-on volume.
Vehicles with ignition lock: The Infotainment system switches off automatically if the vehicle key is removed from the ignition lock.
Vehicles with starter button: If the driver door is opened while the ignition is not active, the Infotainment system switches off automatically.
If you switch on the Infotainment system manually while the ignition is not active, it will switch off automatically after approximately 30 minutes without user
input.
Opening the home screen
1. Tap HOME
Guide.
Or: tap MENU⇒ Overview and controls of the 8" version and 6.5" version .
Main menus on the home screen
The following main menus may be shown as function keys on the home screen:
Ambient lighting ⇒ Interior/reading lights, ambient lighting.
App-Connect ⇒ App-Connect.
Apps.
Driver assistance ⇒ Driver assistance
systems.
Vehicle ⇒ Driver information.
Help: Here, you can find additional information about Infotainment system functions and operation, e.g. the
quick guide .
Climate control ⇒ Heating and air conditioning system .
or
Sound ⇒ System and sound settings.
Media ⇒ Media mode.
Navigation ⇒ Navigation.
User, User management.
Radio ⇒ Radio mode.
Legal.
Setup ⇒ System and sound settings. Auxiliary heater.
Telephone ⇒ Mobile phone interface.
Configuring the home screen
In the display and control unit, you can configure the arrangement of the function keys on the home screen. The home screen cannot be configured in all available
Infotainment systems.
1. Tap the function key and hold until the function key is highlighted.
2. Move the function key to the preferred position and release it.
Scrolling through lists, switching titles
Select your desired function, setting or track via the touchscreen or the control knob.
Moving objects, adjusting volume
To adjust settings, e.g. those using sliders, or move areas of a menu around, move the objects around on the screen.
Personalize function keys and views depending on the vehicle equipment
⇒ Personalizing the Infotainment system .
Zooming in or out of pictures and maps shown on the screen
Recommendation: Use thumb and index finger.
1. Tap and hold the screen with two fingers at the same time.
To zoom in on the pictures and maps shown, slowly move your fingers apart.
To zoom out of the pictures and maps shown, slowly move your fingers together.
Personalizing the Infotainment system
Refer to ⇒
and Safety instructions.
Depending on the vehicle equipment,
you can personalize the Infotainment
system to access your favorite and
frequently used functions quicker.
The Infotainment system views contain tiles for accessing additional menus and functions.
2 7
Adjusting tiles
Adjust the tiles and displayed tile functions in the Infotainment system views to manage the Infotainment system as you wish.
1. Tap and hold tiles until an additional window appears.
2. Tap the desired function in the additional window ⇒ Operating the Infotainment system. Various functions are available depending on the size of the tile.
Or: to return to View, tap any free area of the screen.
There are always at least two views available. They cannot be removed. Depending on the vehicle equipment, you can add two further views. A maximum of
four views can be displayed.
For some tiles, more functions are available than can be seen initially in the additional window. To see all the functions, swipe up or down in the additional
window.
Adjusting the Control Center
Personalize the Infotainment system Control Center to access your favorite and frequently used functions quicker.
1. Tap and hold the function until an additional window appears.
2. Tap the desired function in the additional window and hold until the function is highlighted.
3. Move the function to the preferred position and release it.
The active function is automatically removed from the Control Center and added to the additional window.
For the Control Center, more functions are available than can be seen initially in the additional window. Swipe to the left or right in the additional window to
see all the functions.
Opening personalization tips (if available)
Further information and tips on personalization can be found in the digital manual for the Infotainment system.
1. Tap HOME
Adjustment.
System and sound settings
Refer to ⇒
and Safety instructions.
Changing settings
The meanings of the following symbols apply to all system and sound settings.
Changes will be automatically applied when the menu is closed.
or
The setting is selected and activated or switched on.
or
The setting is not selected and deactivated or switched off.
or
Open the
drop-down list. Increase the set value. Reduce the set value. Go back stepwise. Go forward stepwise.
Use the slide control to continuously change the
set value.
System settings
The system settings may include the following functions, information, and setting options:
Screen.
Time and date.
Language.
Additional keyboard languages.
Units.
Voice control.
Wi-Fi.
Data connection.
Manage mobile devices.
Restore factory settings.
System information.
Copyright.
Configuration assistant.
Opening system settings
1. Tap HOME Setup.
Or: Tap MENU Setup.
Sound settings
The sound settings may include information and setting options for equalizer, position, volume and setup.
2
8
Opening sound settings
1. Tap HOME Sound.
Or: tap MENU Sound.
Adjusting the volume of external audio sources
Lower the volume of the Infotainment system before turning up the volume of an external audio source.
If the connected audio source plays too quietly, increase the output volume of the external audio source. If that does not correct the problem, set the input volume to
Medium or Maximum.
If the connected external audio source plays too loudly or the sound is distorted, lower the output volume of the external audio source. If that does not correct the
problem, set the input volume to Medium or Minimum.
Cleaning the screen
Refer to ⇒
and Safety instructions.
When cleaning the screen, please note this checklist:
The Infotainment system is switched off.
Use a soft, clean cloth that has been moistened with water.
Or: use a cleaning cloth which is available from an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
For stubborn dirt:
NOTICE
If you clean the screen with incorrect cleaning agents or when dry, you may damage it.
Only apply gentle pressure.
Do not use any aggressive cleaners or products which contain solvents. These types of cleaners can damage the device and cause glare on the screen.
NOTICE
If the cloth used to clean the screen is too moist, the screen can no longer be operated or switched off.
Dry the screen and then leave the vehicle locked from the outside for at least two minutes.
Brands, licenses, copyright
Refer to ⇒
and Safety instructions.
Brands and licenses
Certain terms in this manual have the ® or ™ symbols. These symbols indicate emblems or registered trademarks. However, the absence of this symbol does not
constitute a waiver of any rights associated with intellectual property.
Other product names are registered trademarks for the respective rights holder.
Manufactured under license from Dolby Laboratories. Dolby and the double-D symbol are trademarks of Dolby Laboratories.
Manufactured under license from Dolby Laboratories. Dolby, Pro Logic and the double-D symbol are trademarks of Dolby Laboratories.
All SiriusXM services require a subscription. See the SiriusXM Customer Agreement for complete terms at www.siriusxm.com (US) or www.siriusxm.ca
(Canada). All fees, content and features are subject to change. Satellite and steaming lineups may vary. SiriusXM, Pandora and all related logos are
trademarks of Sirius XM Radio Inc. and its respective subsidiaries. All rights reserved.
HD Radio Technology manufactured under license from iBiquity Digital Corporation. U.S. and Foreign Patents. For patents see http://dts.com/patents. HD
Radio, Artist Experience, and the HD, HD Radio, and "ARC" logos are registered trademarks or trademarks of iBiquity Digital Corporation in the United States
and/or other countries.
Android Auto™ is a certified trademark of Google, Inc.
Apple CarPlay™ is a certified trademark of Apple, Inc.
Bluetooth® is a registered trademark of Bluetooth® SIG, Inc.
iPod®, iPad®, and iPhone® are registered trademarks of Apple Inc.
MirrorLink® and the MirrorLink® logo are certified trademarks of the Car Connectivity Consortium LLC.
MPEG-4 HE-AAC audio coding technology and patents licensed from Fraunhofer IIS.
SD® and SDHC® are brands or registered trademarks of SD-3C, LLC in the USA and other countries.
Windows® is a registered trademark of Microsoft Corporation, Redmond, USA.
This product is protected by the intellectual property rights of Microsoft Corporation. Use or distribution of such technology outside of this product is prohibited
2 9
without a license from Microsoft or an authorized Microsoft subsidiary.
SPOTIFY and the Spotify logo are among the registered trademarks of Spotify AB. Compatible vehicle and Spotify Premium subscription required, where available.
Copyright
Audio and video files saved on data carriers and audio sources are generally subject to copyright regulations in compliance with applicable international and nation
laws. Observe legal regulations.
Radio mode
Introduction
In radio mode you can receive various available radio stations on different frequencies and save your favorites to the station buttons for quick access.
Available reception modes and bands depend on the vehicle equipment and are not available in all countries. Frequency bands in individual countries may be
discontinued, switched off or no longer offered.
Opening the RADIO menu
1. Tap MENU
Or: tap RADIO .
Or: press RADIO .
Opening the settings
1. Tap MENU
Or: Tap RADIO
Or: Press RADIO and tap
The radio stations are responsible for transmitted content.
Other electrical devices connected in the vehicle can impair radio signal reception and cause noise in the speakers.
Decals or metal-coated stickers on the vehicle windows can impair radio reception in vehicles with window antennas.
Functions and radio symbols
Refer to ⇒
and Safety instructions.
Radio
The range of available functions and possible reception modes and frequency bands depend on the vehicle equipment and are not available in all countries.
AM tuner.
FM dual tuner (diversity aerial).
Station list of FM stations.
Summarized memory list.
Merging of all stations stored on station preset buttons in a list.
Up to 36 station preset buttons as storage locations for favorites.
Station logos.
Antenna amplifier
Internet radio.
HD Radio™.
Satellite radio:
SiriusXM™.
SiriusXM™ online.
General symbols for radio operation
The symbols may look different depending on the Infotainment system.
AMSelect a AM reception mode.
FMSelect a FM reception mode.
Internet RadioSelect the Internet Radio reception mode.
SXMSelect the
satellite radio reception mode.
Display the selected station with additional information. Select the previous station from the station list or station on the
previous station preset button. Select the next station from the station list or station on the next station preset button.
Display the preset list with station
preset buttons.
Stations already stored on a station preset button in a station list.
or
Opening the settings.
Symbols in the AM frequency band
21
Show the station list of AM stations.
Manually update the station list.
Display the frequency band for manual selection of the AM frequency.
Symbols in the FM frequency band
Show the station list of FM stations.
Display the frequency band for manual selection of the FM frequency.
Only possible when the summarized station list is switched off.
Symbols for Internet Radio operation
Open full-text search.
Unable to receive Internet radio.
Display the last internet radio station.
Display the 100 most popular internet radio
stations.
Display the available Internet Radio podcasts.
Display Internet Radio stations that originate from the preferred country.
Display Internet Radio
stations that transmit their program in the preferred language.
Display Internet Radio stations whose programs are of the preferred genre.
Display the
station selection.
Symbols for HD Radio operation
Station supports HD Radio.
or
Tune the HD Radio substations.
Open the Emergency list of the “HD Radio Emergency Alerts” function.
HD Radio logo.
Symbols for satellite radio operation
Display the channel list.
Open the window for entering the channel number.
Adjusting, tuning, and storing stations
Refer to ⇒
and Safety instructions.
Selecting the frequency band or reception mode
Before selecting a station, you must first select a frequency band or reception mode. Various stations are available, depending on the selected frequency band or
reception mode.
The available bands and reception modes depend on the vehicle equipment and are not available in all countries.
1. Tap Source to open the list of frequency bands and reception modes.
2. Select the band or reception mode, e.g. FM.
Searching for and selecting a station
There are different ways to search for and select stations. The options vary based on the frequency band and reception mode.
Selecting via the frequency band (AM and FM)
1. Display the frequency band.
2. Tap the cursor to press and slide to the frequency band and release at the desired frequency.
Or: tap a point on the frequency band. The cursor automatically jumps to the corresponding frequency.
The station at the set frequency will be tuned.
Selecting from a station list (AM and FM)
The station list displays the stations that currently can be received. Depending on the vehicle equipment, it is possible that the station list must be manually updated
if you have left the area since the last time the station list was opened. The station list in the FM frequency band generally updates automatically.
1. Open the station list.
2. Tap the desired station.
The selected station will be tuned. In the FM frequency band, the best reception mode is selected automatically depending on station availability.
Searching for and filtering stations (Internet Radio)
In Internet Radio mode, stations can be filtered according to category or searched for using a full-text search.
1. Open the station selection.
2. Select the categories by which to filter the stations.
Or: to start the full-text search, tap
The input line is displayed.
3. Enter the name of the desired station.
The list of the found stations updates automatically during input.
4. Tap the desired station.
The selected station will be tuned.
SCAN Searching in SCAN mode (AM and FM)
In SCAN mode, the stations in the frequency band are set automatically in succession and played for approx. 5 seconds each.
1. To start SCAN mode, tap
SCAN.
211
SCAN mode starts and the current station is shown on the display.
The SCAN function key is shown.
2. To select a station, tap SCAN.
SCAN mode stops and the station is tuned. The SCAN function key is hidden.
Storing stations on the station preset buttons
You can save up to 36 stations from different frequency bands and reception modes as favorites on the station preset buttons.
1. Tune the desired station.
2. Open station preset buttons.
Or: tap and hold the station on the station list.
The station preset buttons are displayed.
3. Tap and hold the station preset button until the station is saved.
4. Tap the station preset button.
The station is saved on the selected station preset button.
If a station was already saved on the station preset button, this station will be removed from the station preset button and replaced by the new station.
Special functions in radio mode
Refer to ⇒
and Safety instructions.
The special functions in radio mode listed below are not available for all Infotainment systems, depending on the vehicle equipment, and may not be available in all
countries.
Internet radio
Internet radio is a reception mode for Internet radio stations and podcasts independent of AM, FM and DAB . Due to its transmission over the internet, receipt is no
regionally limited.
Internet radio is only available if the Infotainment system has an active Internet connection. Costs for streaming data online may result when using Internet radio.
This function of the Internet Radio in some countries depends on your vehicle privacy settings.
Station logos
Station logos can be preinstalled for some frequency bands in the Infotainment system.
If the Automatic station logo selection function is activated in the settings, the station logos are automatically assigned to the stations.
In Internet radio mode, the Infotainment system obtains the station logos from an online database and assigns them automatically to the stations.
Assigning station logos manually
Station logos cannot be assigned manually in the AM frequency band.
1. Tap
Station logos in radio mode.
2. Select the station to which a station logo should be assigned.
3. Select the station logo.
4. This process can be repeated for additional stations.
5. To finish assigning station logos, tap
Online functions in radio mode
Refer to ⇒
and Safety instructions.
Depending on the vehicle equipment, the Infotainment system features online functions in radio mode.
Online functions in radio mode are not available in all countries and vehicle models.
Online functions in radio mode include Internet Radio, for instance.
Prerequisites for using online functions in radio mode:
The vehicle is equipped with VW Car-Net.
You have registered and you have an active VW Car-Net user account.
The vehicle is assigned to your VW Car-Net user account.
You have purchased a corresponding active data package for an Internet connection and have also purchased a “Plus Online Radio subscription” via the
VW Car-Net app or the VW Car-Net website, USA: vw.com/carnet, Canada: vw.ca.
SiriusXM
Refer to ⇒
and Safety instructions.
212
SiriusXM is a satellite radio station that can be received in the USA and Canada. Satellite radio services are subject to fees and must be enabled for the
Infotainment system by phone or online.
SiriusXM subscriptions can be activated via cell phone.
The current status of the subscription can be shown in the settings in satellite radio mode.
Further information can be found in the settings in satellite radio mode under Help and support and on the Internet:
In the USA:
In Canada:
Displaying the SiriusXM ID
Each radio has its own SiriusXM ID with which you can manage your subscription.
1. In satellite radio mode: Tap
Subscription Information.
Or: In satellite radio mode: Tap
and enter channel number “0”.
The SiriusXM ID, the website and phone number for the SiriusXM activation hotline will be displayed on the screen.
SiriusXM with 360L
Your vehicle can be equipped with SiriusXM with 360L. SiriusXM with 360L offers both satellite and streaming connectivity for a multitude of music, news, sports, ta
and entertainment channels and content. With SiriusXM with 360L, you have a personalized listening experience with recommendations and functions based on
your listening habits.
SiriusXM live channels
The channels available depend on the enabled services. All available channels are displayed in the channel list.
Each channel is assigned a channel number.
The channels are sorted in the channel list according to their channel number. The channels can be opened directly via their channel number under
All channels are sorted according to categories. Within the categories, the channels are sorted according to genre. Channels can be browsed in categories, e.g.
music.
Setting SiriusXM live channels
Available channels can be set in various ways depending on the vehicle equipment.
1. In satellite radio mode: Tap
and set the preferred channel using the channel number.
Or: Tap the title image of the preferred channel.
Or: turn the knob, select the preferred channel and press it.
2. Optional: To search for channels with content related to the content currently being played, tap Related in the station display.
A list with related content will be displayed.
On Demand
SiriusXM with 360L offers access to a multitude of on-demand content, e.g. concerts.
Opening on-demand content
1. Select a channel category, e.g. music, and select a genre, e.g. rock.
2. Tap On Demand.
3. Optional: To search for on-demand content related to the content currently being played, e.g. shows, tap Related in the station display.
A list with related content that is currently playing will be displayed.
Live Sports
With the category of “Live Sports”, you can call up transmissions of games that are being aired on SiriusXM.
Opening Live Sports
1. Select the category “Live Sports”.
2. Select the preferred transmission of a game.
Play Ahead Controls
With the “Play Ahead Controls” function, both live and on-demand content can be played and paused, and you can jump forwards or backwards in the playback.
Presets
SiriusXM live channels and on-demand shows can be saved as a preset. Up to 36 presets can be saved.
213
Saving SiriusXM content as Presets
1. To save a live channel currently being played back or an on-demand show currently being played back as a preset, press and hold a preset bank.
Or: In the channel list or the list of on-demand shows, press and hold the preferred content and select a preset bank.
Listening profile
The personalized listening profile saves recommendations based on the program content currently being listened to and the latest listening history, and is regularly
updated.
The listening profile can be set up in the Volkswagen user account and used with the SiriusXM app.
Setting up a listening profile
1. In satellite radio mode: To create a new listening profile, tap
Or: In satellite radio mode: Tap
Create new listening profile.
Personalized SiriusXM recommendations
A collection of personalized SiriusXM recommendations is available for each listening profile.
The personalized SiriusXM recommendations are regularly updated, based on what you're listening to.
Displaying personalized SiriusXM recommendations
1. Tap For You.
Listening history
For each listening profile, a list of SiriusXM content recently listened to is displayed. This listening history can be displayed and reset at any time.
HD Radio
Refer to ⇒
and Safety instructions.
HD Radio is a digital radio station that can be received in the USA and Canada.
HD Radio Technology
Some AM and FM radio stations also transmit their content digitally via HD Radio Technology.
When the function is activated in settings in the AM or FM band and the current station supports HD Radio Technology, the
function key appears on the
Infotainment system display. The Infotainment system switches automatically between digital and analog reception depending on the reception quality. If the station
is currently received in analog mode, the function key is grayed out.
Some stations offer additional substations via HD Radio Technology (multicast programming). If this is the case, HD1 is displayed after the station frequency of the
main station. Substations are marked with HD2, HD3, etc.
Tuning the HD Radio substations
1. Tap
to cycle through the available substations.
Or: Select an additional station from the station list.
Or: to cycle through the additional stations individually, tap < or >.
The substation that is currently selected is displayed after the main station on the screen (for example ... HD3 for the second substation).
The available substations of the current stations are displayed on the station list.
Additional HD Radio Technology services
1. To select your chosen additional service, tap View.
HD Radio Emergency Alerts
The “HD Radio Emergency Alerts” function can be used to receive reports of unusual, potentially life-threatening events, such as natural disasters. These
notifications are played as pop-up notifications while the radio is on. This function is activated in the factory.
If you tap Remind me later when a notification appears, the notification will appear again about ten minutes later. If you tap Close, the notification will be moved to th
Alert list. If the “HD Radio Emergency Alerts” function is deactivated, these notifications are moved directly to the Alert list and indicated by
and a number in the
status bar. The number on the symbol displays the number of notifications.
Activating or deactivating HD Radio Emergency Alerts
1. In radio mode, activate or deactivate
Radio Emergency notifications.
Opening the Alert list
Up to five notifications can be displayed in the Alert list.
1. Tap
in radio mode.
Media mode
214
Introduction
In media mode, you can play back media files from data carriers in the Infotainment system.
Depending on the vehicle equipment, the following data carriers can be used:
USB storage medium, e.g. USB flash drive.
Bluetooth device, e.g. cell phone.
SD card.
Depending on the vehicle equipment, the following types of media files can be played:
Audio files, e.g. music.
Video files.
Streaming services
You can also use streaming services, depending on the vehicle equipment and in some countries
⇒ Online functions in media mode .
Opening the MEDIA main menu
1. Tap MENU
Or: Tap MEDIA .
Or: Press MEDIA .
Opening the settings
1. Tap MENU
Or: Tap MEDIA
Or: Press MEDIA and tap
Restrictions and instructions for data carriers
Dirty, overheated or damaged data carriers are not to be used. Read and heed the information provided by the manufacturer.
Difference in quality between data carriers from different manufacturers can cause problems with media playback.
Wrong configuration of data carriers can lead to the data carriers being unreadable.
The storage volume, condition (copy and delete processes), file system, folder structure and the amount of saved data can increase the time taken to read data
carriers.
Playlists only define the order of play and refer to the saved location of the media files within the folder structure. No media files are saved in playlists. To play a
playlist, the media files must be present in the data storage device memory location, to which the playlist refers.
Volkswagen is not responsible for damaged, altered or lost files on data carriers.
Functions and media symbols
Refer to ⇒
and Safety instructions.
Audio, media, connectivity
The available scope of functions and possible media formats depend on the vehicle equipment and are not available in all countries.
The symbols may look different depending on the Infotainment system.
Media playback and media control via Bluetooth.
Audio playback in these formats:
AAC.
APE.
ALAC.
FLAC.
MP2.
MP3.
MP4.
Vorbis.
OPUS.
WMA.
WAV.
215
Video playback in these formats:
MPEG-1 and MPEG-2 (.mpg, .mpeg, .mkv, .avi).
ISO MPEG-4 ASP; Xvid (.mp4, .m4v, .mov, .mkv, .avi).
ISO MPEG-4 AVC/H.264 (.mp4, .m4v, .mov, .mkv, .avi).
Windows Media Video 9 (.wmv, .asf, .mkv, .avi).
Cross-device playlists.
Cross-source media database:
Data from all media sources connected to the Infotainment system are stored in a media database.
Media streaming (online).
Media search.
Symbols for media sources
Select My media as a media source. Connected USB devices may be selected under My media. Select a device connected via Bluetooth as a media
source.
Set up available streaming services.
Streaming services which have already been set up are represented by their own logos in the list of media sources.
General symbols for media operation
Start replay. Pause replay. Go to the previous track. Skip to the next track.
Repeats the current track.
Repeats all tracks.
Activate random
playback.
Search current media source (list view).
Close list view.
Opening the settings.
Go back one folder level in the media source. Display
favorites list.
Symbols for categories and groups of media files
Music tracks.
Videos.
Playlists.
Albums. Artists.
Genres. Podcasts.
Audiobooks.
Video replay symbols
Replay video in full-screen mode.
Minimize replay.
Selecting and playing a media source
Refer to ⇒
and Safety instructions.
Selecting a media source
1. If you want playback from an external media source, connect the external media source.
2. Select the connected media source to be used for playback.
Playing audio and video files
A media source must be connected before media data can be played back.
There are different ways to search for and play media files from an available media source.
Searching the folder structure
All media files from USB devices are filtered by category, e.g. album. This category view is always displayed In My Media. The classic folder structure of the
individual USB data carriers can also be found under My Media.
1. Display the folder structure.
The folder structure of the selected media source is displayed. If My Media is selected, the categories (e.g. music) and connected media sources are displayed
2. Searching the folder structure for a desired track.
Or: to start the full-text search, tap
The input line is displayed.
3. Enter the name of the desired track.
The list of the found tracks updates automatically during input.
4. Tap the desired track.
When playback starts, if the selection is located in a folder on a media source, all of the media files located in the folder will be added for playback.
If a playlist is played back, all available tracks on the playlist will be added for playback.
5. Close the selection with
Selecting from favorites
You can save individual tracks, albums, artists and genres under favorites for playback.
1. Open Favorites.
2. Tap on your favorites.
216
Depending on the selection, all tracks heard during playback will be added to favorites.
Saving favorites
Only media files that are saved in My Media in the music and video folders can be saved as favorites. You can save individual tracks, albums, artists and genres as
favorites.
1. Start replay.
2. Open Favorites.
3. Tap the free favorite position.
Or: tap on an already occupied favorite position, and press and hold for approx. three seconds.
4. Select from the selection list:
Title.
Albums.
Artists.
Genres.
Playlists.
The selection is saved in the selected favorite position as a favorite. If the favorite position was already occupied, the previously saved favorite is overwritten.
The selection options in the selection list depend on the data attached to the media file. If a genre is not indicated for music files, the genre cannot be saved as a
favorite.
If a video file is currently being replayed, only this video can be saved as a favorite.
Setting up streaming services
Depending on the vehicle equipment and in some countries, you can use streaming services directly through the Infotainment system
⇒ Introduction. There
must be an internet connection to use streaming services ⇒
Introduction.
1. Select Media Streaming as the media source.
A list of available streaming services is displayed.
2. Select the desired streaming service.
The input field for entering login data is displayed.
3. Enter the login data for the desired user profile and confirm.
The streaming services will be added as a new function key in the list of media sources.
Depending on the country, you may need to log in to the streaming service again if you change your privacy settings, for example.
Entertainment playback via the Infotainment system
Refer to ⇒
and Safety instructions.
The Infotainment system can play music and videos.
Video mode
In video mode, the Infotainment system display can play a video from a data carrier
⇒ Selecting and playing a media source .
Depending on the vehicle equipment and in some countries, video from a streaming service can also be played back
⇒ Selecting and playing a media source .
The video sound is played back via the vehicle speakers.
A stable Internet connection is required for playback via a streaming service. There may be costs associated with your mobile network provider for doing so.
The video image is only displayed when the vehicle is stationary. The Infotainment system display will be switched off when the vehicle is moving. The video sound
will continue to be played.
Online functions in media mode
Refer to ⇒
and Safety instructions.
Depending on the vehicle equipment, the Infotainment system features online functions in media mode.
Online functions in media mode are not available in all countries and vehicle models.
Online functions in media mode include streaming services, for instance.
Prerequisites for using online functions in media mode:
The vehicle has VW Car-Net.
You have registered and you have an active VW Car-Net user account.
Your vehicle is assigned to your user account.
You have purchased a corresponding active data package for an Internet connection via the VW Car-Net app or via the VW Car-Net website, USA:
217
vw.com/carnet, Canada: vw.ca.
Streaming services
Depending on the vehicle equipment, you can also use streaming services.
Streaming services are not available in all countries and vehicle models.
Prerequisites for using streaming services:
The prerequisites for using online functions in media mode must be fulfilled.
You have your own user account for the relevant streaming service.
Navigation
Introduction
The current vehicle position is determined by a global satellite system. In order to enable optimum navigation to your destination, all measured values and possible
traffic information are compared with the available map material.
Audible navigation aids and graphic representations lead you to your destination.Audible navigation aidsAcoustic navigation announcements and graphic displays
lead you to your destination.
In some countries, it may not be possible to select some Infotainment system functions on the screen when driving above a certain speed. This is not a malfunction
but rather compliance with legal regulations.
WARNING
Only adjust settings, enter destinations, or change navigation information when the vehicle is stationary.
If you missed a turn on your route, the navigation system may recalculate the route.
The quality of the driving directions depends on the available navigation data and any reported traffic incidents.
Traffic information is only given in the navigation system if the available VW Car-Net service has been activated.
Opening the navigation system main menu
1. Tap HOME
Or: tap MENU
Opening the settings
1. Tap HOME
Or: Tap MENU
Navigation restrictions
If the Infotainment system cannot receive data from GPS satellites, for example in a tunnel, navigation will still be possible using the vehicle's sensors.
In areas that are not digitized or only partially digitized in the Infotainment system memory, the Infotainment system will still try to provide route guidance.
If navigation data is missing or incomplete, the vehicle position may not be determined accurately. This may result in navigation that is not as accurate as usual.
Routing is subject to ongoing changes, like new streets, construction zones, road closures, or changes to street names or house numbers. Using outdated
navigation data can lead to errors or uncertainty when using route guidance.
Function descriptions
Please read the introductory information and heed the Warnings and Notice ⇒
and Safety instructions.
Voice guidance
Navigation messages are acoustic driving directions for the current route.
The type and frequency of navigation messages depends on the settings and the driving situation, like the start of the route guidance and whether you are driving o
a highway or roundabout.
If the destination cannot be reached exactly, for example because it is not in a digitized area, there will be a navigation announcement that the Destination area has
been reached. Messages about the direction and distance to your destination will also be displayed on the screen.
During dynamic route guidance, reported traffic incidents on the route are announced. There will be an additional navigation announcement if the route is
recalculated due to a traffic incident or a change in driving style .
You can adjust or mute the volume during a traffic announcement. All other navigation announcements will be given at that volume or will be muted.
Navigation messages will not be given if the Infotainment system is muted.
218
Adapting the Navigation Map
To ensure an optimum view, you can also adapt the navigation map and map view using enhanced finger movements.
Moving the navigation map
Recommendation: Use index finger.
1. Move the navigation map with your finger.
Zooming in or out on the map view
Recommendation: Use index finger.
1. Tap and hold the map twice in a row.
2. To zoom out of the map view, move your finger upwards. To zoom in on the map view, move your finger downwards.
Zooming in or out on the map view
Recommendation: Use thumb and index finger.
1. Tap and hold the map with two fingers at the same time.
2. To zoom out of the map view, slide your fingers towards each other. To zoom in on the map view, slide your fingers away from each other.
Tilting the map view
Recommendation: Use index and middle finger.
1. Tap and hold the map with two fingers at the same time, held horizontally next to each other.
2. To tilt the map view to the front, move your fingers upwards. To tilt the map view to the back, move your fingers downwards.
Rotating the map view
Recommendation: Use thumb and index finger.
1. Tap and hold the map with two fingers at the same time.
2. Turn your fingers clockwise or anti-clockwise to turn the map view.
Route plan
The route plan contains information about relevant events, such as waypoints and destination suggestions, if the relevant data is available to the navigation system
Tapping an event will open a dialog box with additional options. The options available depend on the event and the current settings
⇒ Introduction.
Opening and closing the route plan
1. Tap the route plan to open.
2. To stop route guidance, tap
Editing route guidance
To edit route guidance, move the stopovers or the destination in the route plan.
1. Tap and hold the desired destination until it is visibly highlighted.
2. Move the destination to the desired position and release it.
The route will be recalculated.
Additional dialog box in the route plan
Tapping the route plan entries may cause a dialog box to open with additional options for these entries. The options available depend on the entry that is tapped.
Functions in the split screen:
Display on map
Displays the selection on the map.
Add waypointAdds a waypoint to the route guidance.
Direct route
Starts direct route guidance.
Delete
Delete waypoint from route guidance.
Avoid
Avoid traffic disruptions. The route will be recalculated.
Stop route guidance Ends the current route guidance.
Closing an additional dialog box in the route plan
1. Tap a free area outside of the additional window.
Setting preferred POI categories
The system offers different points of interest, e.g. gas stations, using the quick select symbol when entering destinations, in the route plan and on the map. You can
prioritize how these symbols are displayed under
Basic function settings Preferred POI categories. The system also automatically learns your preferred
categories.
219
Saved data
In order to enable you to enter destinations quickly and to optimize route guidance, the Infotainment system saves certain data, such as frequently driven routes an
positioning data.
Delete saved data
1. Tap
Basic functions Delete usage pattern.
2. Tap confirm to delete the data.
Learning usage patterns
While driving, the Navigation system saves routes traveled and destinations reached in order to create automatic destination suggestions. Destinations are learned
with reference to the time of day and the day of the week.
The navigation system can suggest pre-learned routes.
1. Tap
to show the suggested routes.
Selecting one of the suggested routes will cause route guidance to begin.
The route guidance follows the selected route until you deviate from it. The route will then be recalculated and will lead back to the selected route via the most direc
path.
Serious traffic disruptions are taken into consideration in route guidance. If an alternative route and the navigation data are available, serious disruptions will be
avoided.
If you are driving a pre-learned route without active route guidance, the destination is added to the route plan. Route guidance does not need to be actively started
for a journey to a pre-learned destination. You are warned about traffic disruptions if necessary.
A predicted arrival time is displayed.
You can activate or deactivate this function at any time as well as delete the saved data for this function.
Activating or deactivating “Learn usage pattern”
1. To open this function's settings, tap
Basic function settings.
2. Tap Learn usage pattern.
Deleting saved “Learn usage pattern” data
1. To open this function's settings, tap
Basic function settings.
2. To delete saved data, tap Delete usage pattern.
Functions and symbols of the navigation system
Please read the introductory information and heed the Warnings and Notice ⇒
and Safety instructions.
Navigation
The functions and symbols of the navigation system may differ depending on the vehicle equipment and are not available in all countries.
Functions
Entering a destination and route calculation.
Simultaneous display of two navigation maps (screen and instrument cluster).
Personal destinations.
3D City Maps.
Online Map Update.
Symbols on the map
The function keys and displays shown depend on the settings and the current driving situation.
Symbols for traffic information, e.g. traffic disruptions, and POIss, e.g. gas stations, are displayed on the map if the data is available to the navigation system.
Display current position.
Destination search.
Destinations and stopovers along the current route.
Personal destination suggestions (home address,
work address, favorite POIs nearby). Display route options.
Fully automatic map mode (orientation in direction of travel, position, zoom and tilt).
Determine driving direction and map tilt.
Map scale.
Display destination memory.
Display dialog box with additional options. Map menu with
settings for navigation and navigation announcements.
Symbols in the dialog box
To open the additional window, tap on
Display route overview and alternative routes to the current route guidance.
Repeats the last navigation announcement.
Mute or adjust volume of
navigation instructions.
Navigation settings.
22
Additional symbols
Destination search: detailed destination input for an address.
Symbols in the route plan
Display current position. Destination for the current route guidance. Ends the current route guidance. Close route plan.
Traffic disruptions
Traffic disruptions are displayed on the map if the data is available to the navigation system.
Tap a traffic disruption to open a dialog box with details
⇒ Function descriptions.
Traffic jam.
Accident.
Ice.
Road closed.
Slip hazard.
Danger.
Construction zone.
Strong wind.
Inputting destinations and starting route guidance
Please read the introductory information and heed the Warnings and Notice ⇒
and Safety instructions.
Depending on the vehicle equipment, different functions are available for inputting destinations. Some functions are only available in some countries.
The various functions for inputting destinations are located in the navigation system main menu
⇒ Introduction.
You can further restrict your search with specific suggestions in the results list, e.g. “nearby”.
For further information about symbols on the Infotainment system screen, see
⇒ Functions and symbols of the navigation system .
Enter address
Start route guidance by entering an address. During input, the navigation system suggests already known destinations. You can also enter a new, unknown address
for route guidance.
When inputting the address, input the name of the destination, not the postcode of the destination.
Selecting the destination and starting the navigation system
1. Tap
2. Enter the destination address and select your desired destination.
Or: tap
and enter the address via the input screen.
3. Tap Route.
Quick start
1. Tap
2. Enter the address of the destination, tap the desired destination and hold for a few seconds.
Enter the destination as accurately as possible. If there is an error in the destination entered, route guidance cannot take place or may lead to the wrong
destination.
Destination suggestions
Navigation uses saved data such as your last destinations, learned destinations, favorites, home address and work address to provide you with route guidance.
Selecting the destination and starting the navigation system
1. Tap
2. Tap on the desired destination.
The route guidance starts automatically.
Last destinations
The navigation system saves up to ten of the most recent destinations to make them available for route guidance. A new destination automatically overwrites the
oldest destination.
Selecting the destination and starting the navigation system
1. Tap
2. Tap on the desired destination.
3. Tap Route.
Quick start
1. Tap
2. Tap and hold the preferred destination for a few seconds.
Favorite destinations
You can save up to 50 journey destinations as favorites.
221
Saving a journey destination as a favorite
1. While entering a destination, tap on
in the additional window.
Selecting the destination and starting the navigation system
1. Tap
2. Tap on the desired destination.
3. Tap Route.
Quick start
1. Tap
2. Tap and hold the preferred destination for a few seconds.
Selecting on the map
The navigation map contains active areas at many points which are suitable for the input of a destination. To enter a destination, tap on your preferred position or
preferred location on the map. If map data is available at this point, you can launch route guidance.
Entering a destination via the navigation map is dependent on data status and not possible for all positions.
Use the Offroad navigation system to enter a destination to a selected destination point with unknown data.
Offroad navigation
The Offroad navigation system calculates routes to selected destinations with unknown data. If the destination is not located on a known road or at a known
position, the navigation system will calculate the route up to the next point on the known road and then complete the route to the destination using a straight line.
In order to start an Offroad navigation, tap on a free area without positioning data.
Starting the navigation
1. Tap
2. Press and slide the map view until you can select your desired position. You can operate the navigation map using extended finger touches ⇒
Introduction.
3. Tap the preferred destination or any destination point on the map without positioning data.
4. Tap Route.
Using a contact's address data
Start route guidance via the saved address data for a contact. You cannot use contacts for whom you have not saved any address data for route guidance.
Starting the navigation
1. Tap
2. Tap on the preferred contact and address data.
3. Tap Route.
NOTICE
If the address data for your contact is out of date, the route guidance will nevertheless direct you to the stored address. Please ensure the address for your
contact is up to date.
Navigation data
Please read the introductory information and heed the Warnings and Notice ⇒
and Safety instructions.
The Infotainment system is equipped with an internal navigation data storage medium. Depending on the country, the required navigation data may already be
installed.
The Infotainment system always requires up-to-date navigation data to ensure that route guidance can be implemented correctly and that the functions provided are
fully available.
NOTICE
If you use outdated navigation data, there may be adverse effects on the navigation system. It may not be possible to determine up-to-date routes, or route
guidance may guide you to an incorrect destination.
Always ensure that your navigation data is kept up-to-date.
Updating navigation data online
Navigation data for frequently visited regions is automatically updated in the background when the ignition is switched on and there is an active Internet connection
1. Switch the ignition on.
2. Check the Internet connection, if necessary.
222
Navigation data for frequently visited regions is automatically updated in the background.
Automatic updates to navigation data depend on the country.
Updating navigation data manually
Up-to-date navigation data for larger regions, such as Western Europe, can be downloaded online at www.volkswagen.com and stored on a suitable USB data
carrier, available to buy in stores. If the Infotainment system is switched off during the process, installation will be interrupted and it will continue automatically once
the system is turned on again.
1. Download and save the navigation data onto a USB data storage device.
2. Switch the vehicle ignition on.
3. Link the USB data carrier to the Infotainment system when the vehicle is stationary.
The navigation data for frequently driven regions is automatically updated in the background.
While and after updating the navigation data, no message appears in the Infotainment system.
If you update the navigation data manually, the USB data carrier must remain permanently connected. You will not receive a notification when the update is
complete.
Do not disconnect the USB data carrier from the Infotainment system for a few days until the navigation data for visited regions has been fully downloaded
and installed. The installation will start automatically in the background during the journey. Doing so will cancel the update process. If you disconnect the data
carrier and visit a new region, the navigation data is not updated due to the lack of a USB data carrier.
Displaying the map data version
1. Tap HOME
System information.
Or: tap MENU
System information.
Mobile phone interface
Introduction
Using the phone interface, you can connect your cell phone to the Infotainment system and control the phone functions via the Infotainment system. The sound is
played back via the vehicle speakers.
You can connect up to two cell phones to the Infotainment system at the same time. However, only one device is active at a time and can be used to make calls.
The second connected device can receive calls via the Infotainment system and be used to play media.
High speeds, poor weather and road conditions, a lot of background noise, even outside the vehicle, and the network quality can impair phone calls in the vehicle.
The phone interface may contain an antenna amplifier that improves the reception quality of the cell phone.
You generally only need to pair a device like a cell phone once. You can reestablish the device's connection to the Infotainment system at any time via
Bluetooth or Wi-Fi without re-pairing your device.
For a phone call via the hands-free system or at a high volume, a conversation may also be heard by third parties outside the vehicle.
Opening the phone interface main menu
1. Tap MENU
Or: press PHONE .
Functions and symbols of the phone interface
Refer to ⇒
and Safety instructions.
The functions and symbols listed here are not available in all countries and Infotainment systems. The available functions depend on the cell phone used and its
operating system.
Functions
Hands-free system.
Use up to two cell phones simultaneously.
Phonebook with up to 5000 contact entries.
Convenience telephony.
Connection to cable-free charging option (cable-free charging function) ⇒ Wireless charging function.
Connection to in-vehicle microphone.
Symbols in the main menu
The symbols may look different depending on the Infotainment system.
Contacts.
Incoming and outgoing calls lists.
Dial telephone number.
Text messages (SMS and e-mail).
Change active device.
Mobile
phone interface settings.
223
Symbols for telephone calls
The symbols may look different depending on the Infotainment system.
Handle and display a call.
End or decline a call.
Mute the hands-free system.
Put a call on hold.
Continue a call.
Add participants to a
phone conference or begin a phone conference.SOSMake an emergency call.
Receive breakdown assistance.
Voice mail. Receive information about
Volkswagen and various value added traffic and travel services.
Call list symbols
1. To open the call lists, tap on
or
Received incoming call.
or
Outgoing call.
or
Missed call.
Frequent calls or favorites from your cell phone (if supported by
your cell phone).
Telephone number (company).
Telephone number (private). Cell phone number.
Fax device.
Fax device (company).
Fax
device (private).
Locations with special regulations
Refer to ⇒
and Safety instructions.
Switch off the cell phone and phone interface at locations where there is a risk of explosions. These locations are not always clearly identified. These include, for
example:
Areas near pipes and tanks containing chemicals
Lower decks in ships and ferries
Areas near vehicles powered by liquefied petroleum gas, such as propane and butane.
Areas with chemicals or particles in the air, such as flour, dust, or metal powder
All other locations where the engine or the cell phone must be switched off.
WARNING
Switch off the cell phone and phone interface at locations where there is a risk of explosions and locations with specific regulations.
NOTICE
The cell phone must always be switched off in areas with special regulations relating to or prohibiting the use of cell phones. Radiation from cell phones that are
switched on can interfere with sensitive technical and medical devices, potentially causing malfunctions or damage to the devices.
Types of phone interface
Refer to ⇒
and Safety instructions.
Depending on the country and vehicle equipment, your vehicle may have the following mobile phone interfaces:
Phone interface basic configuration.
Convenience phone interface.
Phone interface basic configuration
The phone interface uses the HFP Bluetooth profile for transmission. This enables the use of phone functions via the Infotainment system and played back via the
vehicle speakers.
Convenience phone interface
Just like the basic configuration of the phone interface, the Convenience phone interface uses the HFP Bluetooth profile.
The Convenience phone interface can be equipped with the wireless charging function ⇒ Wireless charging function.
In order to use the features of the wireless charging function, you need to place a suitable cell phone correctly in the storage compartment. Depending on the
vehicle equipment, this will connect the cell phone to the vehicle antenna. This improves reception and call quality.
Wireless charging function
Refer to ⇒
and Safety instructions.
224
Fig. 131 Diagram: storage compartment with a liner pad for wireless charging.
The wireless charging function depends on the vehicle equipment and is not available in all countries.
Depending on the vehicle, the rear shelf with liner mat fig. 131 for the wireless charging function is located in the center console or between the front seats in a
storage compartment.
In some vehicles, the liner mat bears a phone symbol, which indicates the center position for the wireless charging function fig. 131. The symbol on the liner mat
may look different in some vehicles.
The wireless charging function uses electromagnetic induction to transfer energy wirelessly over short distances.
The maximum charging power is 5 watts.
The Qi standard allows suitable Qi-capable cell phones to be charged wirelessly.
To find out whether a cell phone supports the Qi standard, see the cell phone operating instructions. The manufacturer of the cell phone can offer further information
regarding compatibility.
Only a single Qi-capable cell phone without a protective case and with maximum dimensions (width x length) of approximately 3 in x 6 in (80 mm x 140 mm) should
ever be placed flat on the wireless charging function shelf.
Qi-capable cell phones with larger dimensions cannot be charged wirelessly.
Before charging, remove any foreign objects with metal components, such as coins, from the storage compartment and follow the cell phone operating instructions.
To charge a Qi-capable cell phone, place a suitable cell phone, without a protective case and with the display and the entire surface facing up, flat in the center of th
shelf. The charging process starts automatically.
The Infotainment system installed at the factory informs you when the charging process is starting and, if necessary, if there are any foreign objects with metal
components in the storage compartment. Remove foreign objects immediately.
If a cell phone is not placed on the shelf correctly or if it is too large, it may not be detected correctly or detected at all. The Infotainment system may notify you of a
foreign object in the storage compartment. If a suitable cell phone is used and its position is corrected, the fault may be eliminated.
WARNING
Metal objects can become very hot. This may cause burns to the skin or a fire.
Do not place metal objects or objects with metal components on the wireless charging shelf.
NOTICE
Do not place any ID cards, credit cards, etc. with magnetic strips or with a chip on the wireless charging shelf. The data stored on the magnetic strips or the chip
could become unusable.
Coupling, connecting and managing
Refer to ⇒
and Safety instructions.
To use the phone interface functions, pair a cell phone capable of making phone calls with the Infotainment system. Before connecting for the first time, you need to
pair the cell phone with the Infotainment system. A user profile is then automatically saved in the Infotainment system. The coupling process may take a few
minutes.
Pairing a cell phone
Prerequisites for coupling:
225
Bluetooth is activated on the cell phone.
Bluetooth is activated on the Infotainment system.
1. Open the list of available Bluetooth devices on your cell phone and select the device name for the Infotainment system.
2. Pay attention to messages on the cell phone and in the Infotainment system and confirm these if necessary.
If the pairing is successful, the data on the cell phone will be saved in the user profile.
3. Optional: Confirm the message for transferring the data on the cell phone.
WARNING
If you carry out the coupling when driving, this may cause accidents or injuries.
Only carry out the coupling when the vehicle is stationary.
When pairing some cell phones, a PIN may be displayed on the cell phone screen. Type this PIN into the Infotainment system to finish pairing.
While the Infotainment system is in the Known cell phones menu, the wireless charge function is deactivated. The cable-free charging function is reactivated if
you leave the menu.
Depending on the vehicle equipment, pairing and connecting is also possible via quick access on the home screen by tapping
on the home screen.
Active and passive connection
In order to use the phone interface functions, at least one cell phone must be connected to the Infotainment system. If several cell phones are connected to the
Infotainment system, you can switch between an active and an inactive connection. In order to operate the phone interface with your preferred cell phone, establish
an active connection to the Infotainment system.
Difference between the types of connection
ActiveThe cell phone is paired and connected. You can carry out phone interface functions using data from this cell phone. PassiveThe cell phone is paired and
connected. You can only take incoming calls via the mobile phone interface. Other functions are not available.
Paired cell phones are saved in the Infotainment system even if they are not currently connected.
Connecting a cell phone
Precondition:
A cell phone is paired with the Infotainment system.
1. Activate Bluetooth in the cell phone.
Change connection type (inactive to active)
Precondition:
Several cell phones are connected to the Infotainment system simultaneously.
1. Tap
Or: tap on the name for the active cell phone.
Or: tap Replace.
The actively connected cell phone is highlighted.
2. Select the name for the preferred cell phone.
The connection with the other cell phones will be inactivated automatically.
User profiles
An individual user profile is automatically created for each paired cell phone. Data from this cell phone, e.g. contact data, is stored in the user profile. A maximum of
ten user profiles may be saved in the Infotainment system simultaneously.
To delete the stored data completely, reset the Infotainment system to the factory settings.
Using a phone
Refer to ⇒
and Safety instructions.
Open the mobile phone interface
1. Tap
Or: tap MENU
Or: press PHONE .
Using a phone
Select a telephone number to make a call. Various functions are available for selecting the telephone number.
226
Using contact data
If a contact has multiple telephone numbers, you must select the number you wish to call accordingly.
1. Tap . Tap on a contact in the list to make the call.
Or: tap . Tap and enter the name of the contact in the input field to search for the contact. Tap the contact to make the call.
Or: tap a favorite in the main menu of the phone interface to make a call.
When searching for a contact, enter the last name and first name separated by a space.
Using a call list
The phone interface displays the call list for the cell phone. Make a call via the call list.
1. Tap
All. Tap on a number in the list to make the call.
Or: Tap
and filter entries in the call list, e.g. by missed calls. Tap a number on the filtered list to make the call.
Manually entering the telephone number
1. Tap
and enter the telephone number.
2. Tap to make the call.
While you are entering a telephone number, the contact related to the number is displayed on the Infotainment system screen.
Phone directory, favorites and speed dial keys
Refer to ⇒
and Safety instructions.
Phonebook
This first time a cell phone is paired with the Infotainment system, the phonebook is saved in the Infotainment system. If necessary, confirm the transfer on the cell
phone.
The phone directory is updated after each new connection. During the update, the present phone directory can still be used.
If teleconferences are supported, the phonebook can be opened during a phone call and another participant can be added to the phone call.
If an image is stored for the contact, it can be displayed in the list next to the entry.
The symbols may look different depending on the Infotainment system.
Favorites and speed dial keys
A speed dial key can be assigned with a favorite from the phone directory. If the entry contains an image, it is displayed on the speed dial key.
Speed dial keys must be programmed manually and are assigned to a user profile
⇒ Coupling, connecting and managing.
Programming a speed dial key
1. Tap a free speed dial key.
2. Tap a contact in the phone directory or search for it using the search bar. If a contact has multiple telephone numbers, tap a number on the list.
Editing the speed dial key
1. Tap and hold the speed dial key until the phonebook opens.
2. Tap the new contact in the phone directory. If a contact has multiple telephone numbers, tap a number on the list.
Calling a favorite
1. Tap a programmed speed dial key.
Favorites are not automatically updated. If the phone number for a contact changes, the speed dial key must be reassigned.
Deleting a favorite from the speed dial key
1. Tap
Manage favorites.
To delete a favorite, tap the preferred speed dial key
Or: tap
Or: to delete all favorites from all speed dial keys, tap Delete all.
2. Tap confirm to delete the data.
Voice control
Introduction to using voice control
With voice control, you can have certain
functions carried out by voice
command.
227
Types of voice control
Depending on which language has been set in the Infotainment system, one of the following voice controls will be available in the vehicle:
Command-based voice control (standard).
Enhanced voice control (offline or online).
Does my vehicle have voice control?
If there is a Talk button
on the multi-function steering wheel or the VOICE button is available in the Infotainment system or your vehicle understands the
activation word, voice control is installed in the vehicle.
In black with blue background: Voice control is active and recognizes spoken words.
Test voice control before a journey to get to know the function.
Differences in the voice controls
Command-based voice control (standard)
Only grammatically correct voice commands are recognized by the voice control. Voice commands must follow a fixed syntax in order to be recognized correctly,
e.g. “Navigate to [city, street name, house number]”. You can find further examples in the Infotainment system. The command-based voice control can be carried
out in any available language.
Enhanced voice control (offline or online)
Speech commands can be freely worded in common speech. For example, in response to the question “How long is left to drive?”, the system gives the remaining
time until arrival at the destination. Suggestions for voice commands depend on the set language and can be found in the Infotainment system.
Enhanced voice control works both online and offline. By evaluating voice commands, online mode offers improved POI, media and online radio station search
functionality. Additionally, messages can be dictated. For online mode, you need a VW Car-Net contract valid for the vehicle.
If enhanced voice control is available in your language, it is used to activate voice control.
Supported languages
The number of languages available in your country depends on the vehicle equipment.
Start voice control by saying the activation word available in your country
⇒ Activation word.
Starting and ending voice control
Voice commands
Voice control only recognizes voice commands in the language selected in the infotainment system.
Observe the following tips for successful voice commands:
Speak clearly and at normal volume. Speak a little louder at higher speeds.
Avoid excessive emphasis and strong accents.
Do not leave long pauses in speech.
Avoid external and background noise.
Do not direct the air flow from the vents towards the microphone or headliner.
Open suggestions for speech commands
1. Tap HOME
To ensure that names in the phonebook are identified correctly, you may need to switch the order of the first and last names of the desired contact, depending
on how the phonebook entry is structured.
Starting voice control
You can use different methods to start voice control, depending on the vehicle equipment:
Start speaking: Say the activation word ⇒ Activation word.
Start via multi-function steering wheel: Press the Talk button
Starting up via the Infotainment system: Tap on VOICE .
Depending on the cell phone and operating system, voice control of a connected cell phone can be started by pressing and holding
or the VOICE button
⇒ App-Connect.
Ending voice control
You can use different methods to end voice control, depending on the vehicle equipment:
Finish speaking: To open suggestions for a voice command to cancel, tap HOME
General.
228
End via the multi-function steering wheel: press the Talk button
End automatically: If you use functions within the Infotainment system, activate the parking system; if telephone calls or tasks involving speech and navigation
warnings occur, the voice control ends automatically.
Activation word
In the ring memory of the Infotainment system, the words spoken in the vehicle are checked for the activation word. If the Infotainment system detects the activation
word, voice control will begin. A ring memory is automatically overwritten approximately every 15 seconds. There is no transmission of data or words spoken in the
vehicle. The ring memory is inactive when the activation word is switched off.
Switching activation word on and off
If the activation word is switched off, voice control cannot be activated via the activation word.
1. Tap MENU
Voice control Voice control start/end sound or Activation word.
Speaking and recognizing the activation word
Precondition:
The Activation word is switched on in the settings.
Bonjour Volkswagen.
Hola Volkswagen.
Hello Volkswagen.
Troubleshooting
Voice control is not responding
Voice control is not available in your language.
Set the correct system language in the Infotainment system.
Start voice control by using the activation word or the Talk button on the multi-function steering wheel.
Voice commands are not recognized due to a system error. Contact suitably qualified professionals for assistance. Volkswagen recommends contacting an
authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Voice control is giving unsuitable responses
Voice control has misinterpreted the question.
Clearly give your voice command again.
Voice control is not performing the function
This function cannot be performed by voice control.
The function is not available in all languages. You can find suggestions for voice commands in the set language in the Infotainment system.
Settings within the function are preventing the device from switching on or carrying out the function.
Voice control did not understand the voice command.
There is insufficient data.
229
Transporting
Stowing luggage and cargo
Stowing luggage securely in the vehicle
Distribute luggage as evenly as possible in the vehicle. Do not cover any vent openings.
Always stow luggage and heavy objects in the luggage compartment and place them as far forward in the compartment as possible
⇒
Adhere to the Gross Axle Weight Rating and Gross Vehicle Weight Rating
⇒ Technical data.
Also store small objects securely.
If necessary, fold the rear seat backrest down and lock it securely.
If necessary, adjust the headlight range. Vehicles with dynamic headlight range control will adjust automatically.
Adjust the tire pressure based on the load. Follow the tire pressure label
⇒ Tire pressure.
WARNING
Objects or animals that are not secured or are secured incorrectly can cause serious injuries in the event of sudden driving and braking maneuvers or a
collision. This is especially true if the airbags deploy and strike objects, causing them to fly through the vehicle interior. To reduce the risk of damage, note the
following:
Store all objects securely in the vehicle. Follow the legal regulations whilst doing so.
Stow objects in the vehicle interior in such a way that they will not enter the airbag deployment zone while you are driving.
Secure animals in the vehicle restraint systems that are appropriate for their weight and size.
Always keep the storage compartments closed while driving.
Never stow objects in a location that requires you to adjust any seats to an incorrect seating position.
If stowed objects block a seat, then no one should use this seat.
Do not leave hard, heavy, or sharp objects loose in the open storage compartments in the vehicle, on the surface behind the rear seat backrest, or on the
instrument panel.
Remove hard, heavy, or sharp objects from clothing and bags in the vehicle interior and store them securely.
WARNING
When transporting heavy objects, the vehicle’s handling performance may change because of the altered center of gravity and the braking distance may
increase. If not stored or secured correctly, heavy objects can cause you to lose control of the vehicle and cause serious injuries.
Never overload the vehicle. Both the load and the distribution of the load in the vehicle affect driving behavior and braking efficiency.
When transporting heavy objects, the vehicle handling performance may change due to the shift in the center of gravity.
Always distribute the load evenly and as low down in the vehicle as possible.
Secure heavy objects in the luggage compartment as far in front of the rear axle as possible.
Loose objects in the luggage compartment can slide around suddenly and alter the vehicle handling.
Always adapt your speed and driving style to the visibility, weather, road and traffic conditions.
Accelerate with extra care and caution.
Avoid sudden braking or driving maneuvers.
Apply the brakes earlier than usual.
NOTICE
Abrasive objects on the rear windows can cause damage, for example to the heating elements for the rear window defroster.
NOTICE
Do not attach a luggage rack or any other kind of carrying system, e.g. bicycle rack, to the vehicle's rear spoiler.
Luggage compartment floor
Opening and closing the luggage compartment floor
23
Fig. 132 In the luggage compartment: opening the luggage compartment floor.
Luggage compartment floor.
Opening the luggage compartment floor
1. Grasp the opening or loop in the luggage compartment floor fig. 132 (arrow) and lift the luggage compartment floor.
Closing the luggage compartment floor
1. Carefully lay down the luggage compartment floor in the original position.
NOTICE
Improper use may damage the luggage compartment floor or the luggage compartment trim.
When closing the luggage compartment floor, always carefully guide it downward, and do not drop it.
Always distribute loads as evenly as possible across the entire luggage compartment floor to avoid concentrating the load in a single place.
Trailer towing technically not possible
Trailer towing information
The vehicle is not designed for towing a trailer. No trailer hitch may be retrofitted.
WARNING
Mounting a trailer hitch on the vehicle can lead to accidents and serious injuries when operating the vehicle.
Never mount a trailer hitch on the vehicle.
NOTICE
Mounting a trailer hitch can lead to serious vehicle damage.
Roof rack
Introduction
Depending on the model, the vehicle may be designed to have a roof rack installed.
Bulky objects can be transported on the vehicle roof using the roof rack.
If you are not sure if your vehicle is designed to have a roof rack installed, check with an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Only use roof racks that are approved by Volkswagen for use with your vehicle.
Do not use or retrofit a roof rack if this is not approved for your vehicle.
WARNING
231
When transporting heavy or large objects on the roof rack, your vehicle's driving characteristics could change because of the different center of gravity or
increased wind resistance.
Always secure cargo correctly with suitable and undamaged cords, fixation belts or tensioning straps.
Large, heavy, long, or flat objects can have a negative effect on the vehicle’s aerodynamics, center of gravity, and handling.
Avoid abrupt and sudden driving and braking maneuvers.
Always adapt your speed and driving style to the visibility, weather, road and traffic conditions.
WARNING
If a roof rack that is not approved for the vehicle is installed or a roof rack is installed on a vehicle that is not designed for using a roof rack, accidents and
serious injuries can occur.
Only use roof racks that are approved by Volkswagen for the vehicle.
Never install a roof rack on a vehicle that is not approved for using a roof rack.
If a roof rack is not approved but is installed anyway, the rack could come loose while driving and fall off the roof.
NOTICE
Installing any type of roof rack on a vehicle where this is not approved can cause serious vehicle damage.
Driving with a roof rack fitted increases the air resistance of the vehicle and thus also the fuel consumption. This reduces the potential range of the vehicle. This
applies to all roof racks and any objects transported on them, such as bicycles and skis.
Mounting a roof rack
Please read the introductory information and heed the Warnings and Notice ⇒
and Introduction.
Fig. 133 Mounting points for base supports.
Mounting points for base supports.
Attachment point.
Holes or markings.
For safety reasons, special roof racks are needed to transport luggage, bicycles, surfboards, skis and boats safely.
Only use roof racks that are provided for the vehicle model, model year and vehicle equipment by the corresponding manufacturer.
Volkswagen recommends the use of Volkswagen original parts or Volkswagen original accessories, which you can acquire from an authorized Volkswagen dealer
or authorized Volkswagen Service Facility.
Mounting a roof rack (vehicles without roof rail)
Mount the roof rack in accordance with the instructions supplied.
The holes or markings for securing the roof rack can only be seen when the doors are open. If necessary, unscrew the plastic screw from the hole opening.
232
The front holes or markings are located on the undersides of the roof pillars near the door seal.
The rear holes or markings are located on the undersides of the roof pillars near the door seal or, depending on the vehicle equipment, at the top of the rear side
windows.
After the roof rack has been mounted, the rack base can now be secured to it
⇒
Remove the roof rack in the following scenarios
If the roof rack is no longer needed.
Before driving through an automatic car wash
If the height of the vehicle exceeds the maximum height limit, for example in a garage
NOTICE
The height of the vehicle changes when a roof rack is installed and when there is cargo secured on it. Compare the height of the vehicle with height
clearances, for example for underpasses and garage doors.
Parts on the roof of your particular vehicle (depending on the vehicle equipment), e.g. the roof antenna, and the trunk lid's range of movement must not
be impaired by the roof rack and the luggage.
WARNING
Securing the roof rack and base incorrectly or using them incorrectly can cause the cargo or the entire assembly to come loose from the vehicle roof, which can
cause accidents and injuries.
Only use the roof rack and base if they are undamaged and secured correctly.
Always mount the roof rack and base correctly. Always observe the assembly instructions provided by the manufacturer.
Secure the roof rack only at the locations intended for this.
Always mount special rack assemblies for bicycles, skis, surfboards, etc. correctly. Always observe the assembly instructions provided by the
manufacturer.
Check the roof rack mounts before starting a journey and, if necessary, retighten them after a short distance. On long trips, check the threaded
connections and fasteners each time you take a break.
Do not make any modifications or repairs to the roof rack or base.
A fitted roof rack increases air resistance and therefore may reduce the vehicle's range.
Loading the roof rack
Please read the introductory information and heed the Warnings and Notice ⇒
and Introduction.
Maximum permissible roof weight
The maximum permissible roof load is 75 kg (165 lbs).
The roof load consists of the weight of the roof rack and the items carried on the roof rack
⇒
Always check the weight of the roof rack and the items that will be transported on it. Weigh the items if necessary.
When using a roof rack with a low load limit, do not load the rack with the maximum permissible roof load. In this case, only load the roof rack to the weight limit list
in the installation guide.
Distributing the load
Distribute the load evenly and secure it correctly
⇒
Checking that everything is secure
Once you have fitted the roof rack, drive a short distance and then check all the fasteners. Keep checking them regularly
⇒
WARNING
Accidents and serious injuries can result if the maximum permissible roof weight is exceeded.
Never exceed the specified roof load, the Gross Axle Weight Rating, and the Gross Vehicle Weight Rating of the vehicle.
Do not exceed the load limit of the roof rack, even if the roof load is below the limit.
WARNING
233
Items that are secured loosely or incorrectly could fall off the roof rack and cause accidents and injuries.
Use only suitable and undamaged tie-downs, fixing and tensioning straps.
NOTICE
Make sure the trunk lid does not run into the roof load when opening the lid.
234
Fuel and emissions control system
Safety precautions for handling fuel
WARNING
Handling fuel incorrectly can cause explosions, fires, severe burns, and other injuries.
Before refueling, switch off the engine, the ignition and your cell phone, as well as other radio equipment.
To reduce the risk of discharging static electricity, do not enter the vehicle while refueling.
Make sure that the fuel tank cap is sealed correctly and no fuel is leaking out.
Note the applicable safety precautions and local regulations for handling fuel.
WARNING
Refueling incorrectly can cause fires, serious injuries, and vehicle damage.
Only use fuel that is approved for your vehicle.
Do not use any fuels containing metal and only use service additives approved by Volkswagen in the respective proportion.
Immediately remove any fuel that has spilled on vehicle components.
CAUTION
Fuel may leak out of reserve canisters. This can cause fires and injuries.
Do transport any reserve canisters in the vehicle.
Fuels can contaminate the environment. Collect any leaking operating fluids and dispose of them according to legal regulations.
The fuel filler flap does not have an emergency release. If necessary, contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility for
assistance.
Fuel types and refueling
Introduction
The fuel filler flap is located on the right rear side of the vehicle.
Designation of fuels and fuel standards
Refer to ⇒
and Safety precautions for handling fuel.
Fig. 134 On the inside of the fuel filler flap: fuel label (general example)
Fuel label
The type of fuel to use depends on the vehicle engine. When your vehicle leaves the factory there is a fuel information sticker inside the tank flap with notes about
the minimum required fuel type for your vehicle fig. 134.
The name specifies which fuels are suitable for the vehicle. This is a minimum requirement
⇒
235
Fuel standards
The fuel used must meet one of the following standards. The vehicle must not be refueled with other fuels
⇒
If fuel with the specified standards is not available, contact suitably qualified professionals for information about which fuels are suitable for the vehicle. Volkswagen
recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Gasoline
Gasoline and methanol mixture
AKI 87 or higher.
Maximum 3% methanol.
Gasoline and ethanol mixture
AKI 87 or higher.
Maximum 15% ethanol.
Gasoline and MTBE mixture
AKI 87 or higher.
Maximum 15% MTBE.
NOTICE
Refueling with non-standard and non-approved fuels can cause reduced performance and considerable damage to the engine and the fuel system.
Before refueling, check if the fuel specification at the fuel pump meets the vehicle specifications.
Only refuel using fuels that conform to the specified standards and name to reduce the risk of damage to the fuel system and engine malfunctions.
Gasoline
Refer to ⇒
and Safety precautions for handling fuel.
Gasoline types
The gasoline types differ in terms of their AKI (Anti-Knock Index) specification, which is given from the formula (RON
+MON)/2, or the Research Octane Number
(RON) specification. The vehicle may also be fueled with gasoline that has a higher AKI or RON than what is required by the engine. However, this will not improve
fuel consumption or engine power.
Arteon, Atlas 2.0 and Jetta GLI: Volkswagen recommends using premium-grade fuel with AKI 91 or ROZ 95 in order to achieve the specified power and torque.
The fuel information label may have multiple gasoline types, for example AKI 93 min. 91. The highlighted gasoline type, AKI 93 in this example, is the preferred
gasoline type for which the vehicle is designed and optimized. The listed alternative gasoline type, AKI 91 in this example, should only be used if the preferred type,
AKI 93 in this example, is not available.
If your vehicle has a gasoline engine, fuel it only with gasoline that does not contain any metal (no lead, manganese or iron)
⇒
The most frequently purchased gasoline types in the USA and Canada have the following octane values, which are normally listed on the fuel pump:
Regular (normal gasoline): AKI 87 to 90 or ROZ 91.
Premium (super gasoline): AKI 91 to 93 or ROZ 95.
Volkswagen recommends using “TOP TIER Detergent Gasoline”, which is available in some regions, for example North America, Central America and South
America. For more information on “TOP TIER Detergent Gasoline”, visit the official website at:
NOTICE
Using gasoline that does not meet the minimum octane number requirements may reduce engine performance, while the use of poor-quality gasoline or
gasoline with an AKI of below 87 or a ROZ of under 91 could also result in engine damage.
Refueling
Refer to ⇒
and Safety precautions for handling fuel.
236
Fig. 135 Behind the fuel filler flap: fuel tank cap (general example)
Venting the fuel tank
When you press the release button
in the driver door, the fuel tank is automatically vented.
A warning chime sounds and an automatic venting message is displayed in the Volkswagen Digital Cockpit.
If you cannot open the fuel filler flap, pay attention to the messages in the instrument cluster display.
Refueling procedure
1. Unlock the fuel filler flap with the
button in the driver door.
2. Open the fuel filler flap.
3. Remove the fuel tank cap and insert it into the opening at the fuel filler flap provided for this fig. 135.
4. Hold the fuel pump nozzle handle down to ensure optimum refueling.
The fuel tank is full once the fuel pump nozzle turns off for the first time
⇒
5. Screw the fuel tank cap onto the fuel filler neck.
6. Close the fuel filler flap.
Do not continue filling after disconnection. The expansion area in the fuel tank may fill with fuel, e.g. due to heating. This may mean that the fuel overflows or the
automatic ventilation process cannot work ⇒ Troubleshooting.
WARNING
Fuel may spray out and overflow if the fuel tank is overfilled. This can cause explosions, fires, and serious injuries.
Do not continue filling after the pump nozzle switches off for the first time.
NOTICE
Every six months, if possible, run the fuel tank empty until the indicator light comes on and refuel it. This is required to maintain the system functions and fuel
quality necessary for gasoline-powered engines.
Fuels can contaminate the environment. Collect any leaking operating fluids and dispose of them according to legal regulations.
Exhaust system
Introduction
The exhaust-relevant components reduce exhaust emissions:
Catalytic converter ⇒ Catalytic converter.
Particulate filter (depending on the vehicle equipment) ⇒ Particulate filter.
WARNING
Engine exhaust contains carbon monoxide, which can cause loss of consciousness and death.
Do not allow the engine to run in confined spaces.
Never start the engine in confined spaces.
237
Do not leave your vehicle unattended while the engine is running.
WARNING
Exhaust system components will become very hot. This can cause fires.
Park the vehicle in such a way so that no exhaust system components come into contact with flammable materials under the vehicle such as brush,
leaves, dry grass, etc.
Never use additional underbody protection or corrosion protection on exhaust pipes, catalytic converters, particulate filters or heat shields.
Catalytic converter
Please read the introductory information and heed the Warnings and Notice ⇒
and Safety precautions for handling fuel.
To ensure that the exhaust system and the engine catalytic converter can work correctly for a long time, observe the following:
Only refuel with fuel permitted for the vehicle.
Never drive until the fuel tank is completely empty ⇒ Refueling.
Never add too much engine oil ⇒ Checking the engine oil level and adding oil .
Do not tow-start the vehicle; use jump-start assistance instead ⇒ Preparing and Performing a Jump-start.
If there are engine misfires, loss of power, or poor engine operation while driving, reduce the speed immediately and have the vehicle checked by suitably qualified
professionals ⇒ Troubleshooting. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Otherwise,
uncombusted fuel could be present in the exhaust system and then enter the atmosphere. The catalytic converter may also be damaged from overheating.
The exhaust may smell like sulfur when the emissions control system is running correctly.
Particulate filter
Please read the introductory information and heed the Warnings and Notice ⇒
and Safety precautions for handling fuel.
Function
The particulate filter (depends on how your vehicle is equipped) filters out soot from the exhaust gas.
Regeneration
With normal vehicle usage, the filter cleans itself. If the filter is unable to clean itself, e.g. if you only make short trips for an extended period of time, the filter can
become blocked with soot. The particulate filter needs to be cleaned (regenerated).
Noises, light odors, and increased engine speeds may occur during the regeneration. The radiator fan may continue to run while driving and after turning off the
engine.
To assist in particulate filter regeneration, Volkswagen recommends avoiding driving short distances too frequently.
The soot in the particulate filter is burned periodically at high temperatures. The yellow
indicator light does not turn on during a periodic regeneration.
Troubleshooting
Please read the introductory information and heed the Warnings and Notice ⇒
and Safety precautions for handling fuel.
If the engine does not run smoothly and malfunctions
If the engine does not run smoothly or malfunctions while driving, it can indicate poor fuel quality.
1. Reduce your speed immediately.
2. Drive with a moderate RPM and low engine load to the nearest suitably qualified professional. Volkswagen recommends contacting an authorized Volkswagen
dealer or authorized Volkswagen Service Facility.
3. If these symptoms occur directly after refueling, stop the engine immediately to prevent subsequent damage.
4. Contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility for assistance.
Particulate filter clogged with soot
The yellow
indicator light turns on.
The particulate filter is clogged with soot and a regeneration is necessary.
Prerequisite for the regeneration drive: The engine is at operating temperature.
For gasoline engines
1. Drive at a speed of at least 50 mph (80 km/h).
2. Take your foot completely off the accelerator pedal for a few seconds to let the vehicle roll with a gear engaged.
238
3. Repeat this process (acceleration and letting the vehicle roll) until the indicator light goes out.
4. This process results in an autonomous cleaning process for the particulate filter and can take some time. If the indicator light does not turn off, immediately
consult suitably qualified professionals for assistance. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service
Facility.
Automatic fuel tank ventilation malfunction
If the fuel tank is opened without prior ventilation, fuel vapors will escape from the filler neck. This may lead to temporary odors.
Opening the fuel tank without ventilation:
1. Press the release button
The fuel filler flap will release without ventilation.
2. Open the fuel filler flap.
Refueling with an automatic fuel tank ventilation malfunction:
1. Hold the fuel pump nozzle handle down to ensure optimum refueling.
2. Only continue carefully in this case until the fuel tank is full.
3. If the automatic ventilation process is still not working, contact a suitably qualified professional and have the ventilation system checked. Volkswagen
recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
The fuel pump nozzle may turn off prematurely when refueling due to the lack of ventilation.
Exhaust-related malfunction
The yellow
indicator light turns on.
An exhaust-related component is malfunctioning, which could damage the vehicle.
1. Contact a suitably qualified professional and have the engine and the exhaust system checked. Volkswagen recommends contacting an authorized Volkswagen
dealer or authorized Volkswagen Service Facility.
Misfire
The yellow
indicator light flashes.
There is misfire which could damage the vehicle.
1. Contact a suitably qualified professional and have the engine and the exhaust system checked. Volkswagen recommends contacting an authorized Volkswagen
dealer or authorized Volkswagen Service Facility.
WARNING
If you perform driving maneuvers that other road users cannot anticipate, you may cause an accident.
Always adapt your speed and driving style to the visibility, weather, road and traffic conditions.
Follow the road traffic laws and regulations that apply in the country you are driving in.
If the indicator lights are on or flashing, it is likely that there is an engine malfunction and that fuel consumption will increase.
239
Do it yourself
Vehicle tool kit
Introduction
When securing the vehicle in the event of a vehicle breakdown, follow the legal regulations applicable in the respective country.
WARNING
A vehicle tool kit, tire mobility set, spare tire, or compact spare tire that is loose or not secured correctly can be thrown around the vehicle interior during sudden
driving or braking maneuvers or in a collision and cause serious injuries.
Always make sure the vehicle tool kit, tire mobility set, and spare wheel or compact spare wheel are secured in the luggage compartment.
WARNING
An unsuitable or damaged vehicle tool kit can cause accidents and injuries.
Never work with an unsuitable or damaged vehicle tool kit.
Placement
Please read the introductory information and heed the Warnings and Notice ⇒
Introduction.
There are a number of different storage locations for the tool box in the vehicle, such as under the luggage compartment floor or in a side storage compartment of
the luggage compartment.
Depending on the equipment variant, the vehicle may contain a loose box with the vehicle tool kit in the luggage compartment. This supplemental vehicle tool kit is
designed for a possible winter tire change and does not need to be carried in the vehicle at all times → page , Stowing luggage and cargo .
If used, crank the vehicle jack back down so that it can be securely stowed in the vehicle.
Vehicle tool kit components
Please read the introductory information and heed the Warnings and Notice ⇒
Introduction.
The scope of the tool box depends on the country and equipment. In some countries, there may also be a tire pressure gauge in the vehicle. The following
information describes the full scope of items that may be included.
Fig. 136 Vehicle tool kit components (general example).
Screwdriver with hex socket in the handle for removing or installing loose wheel bolts. The screwdriver blade is reversible. The screwdriver may be located
under the lug wrench.
Adapter for the anti-theft wheel bolt. Volkswagen recommends always keeping the adapter for the wheel bolts in the vehicle with the vehicle tool kit. The code
number for the wheel bolt lock is stamped on the front of the adapter. A replacement adapter can be ordered based on this number if the adapter is lost. Note
the wheel bolt lock code number and keep it separate from the vehicle.
Towing eye that can be screwed in.
24
Extraction hook for removing the center wheel covers, wheel hub covers, or wheel bolt covers.
Vehicle jack. Before putting the vehicle jack away, crank the vehicle jack claw all the way down.
Lug wrench.
Crank.
Xack maintenance
Generally, the vehicle jack does not need any maintenance.
1. If necessary, apply universal lubricant to the jack.
Windshield wipers
Putting the windshield wipers in the service position
In the service position, the wiper arms can be lifted off of the windshield.
Fig. 137 Windshield wipers in service position (general example).
Activate the service position using the windshield wiper lever
1. Close the hood, driver and front passenger door.
2. Switch the ignition off and on again.
3. Briefly press the windshield wiper lever towards “one-tap wiping”
⇒ Operating the windshield wiper lever .
Lifting the windshield wiper arms
1. Move the windshield wiper arms into the service position before lifting ⇒
2. Only hold and lift wiper arms in the area where they attach to the wiper blade.
Placing the windshield wiper arms back
1. Carefully place the wiper arms back in position before driving, and only hold the wiper arms in the area where they attach to the wiper blade.
2. When the ignition is switched on, press the windshield wiper lever briefly towards “one-tap wiping”.
The wiper arms move back to the original position.
NOTICE
Improper lifting and placing of wiper arms can damage the engine hood, windshield and wiper arms.
Lift the wiper arms only in the service position.
Always place the wiper arms against the windshield before driving.
Cleaning and changing wiper blades
Wiper blades with a graphite coating are installed at the factory. The graphite coating allows the wiper blade to glide easily over the window. A damaged graphite
coating creates an increased noise level when wiping the window.
Check the condition of the wiper blades regularly. If wiper blades are rubbing, replace them if they are damaged or clean them if they are dirty
⇒
241
Damaged wiper blades should be replaced immediately. Wiper blades can be obtained from suitably qualified professionals. Volkswagen recommends contacting
an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Cleaning the wiper blades
Windshield wiper: Move the windshield wiper arms into the service position before lifting.
1. Lift the wiper arms, making sure to only hold the wiper arms in the area where they attach to the wiper blade.
2. Clean the wiper blades carefully with a damp sponge ⇒
3. Place the wiper arms carefully on the windshield.
Changing the windshield wiper blades
Fig. 138 Changing the windshield wiper blades.
Unlock button of the wiper blade.
1. Move the windshield wiper arms into the service position before lifting.
2. Lift the wiper arms, making sure to only hold the wiper arms in the area where they attach to the wiper blade.
3. Press and hold the release button and remove the wiper blade at the same time in the direction of the arrow fig. 138
4. Insert a new wiper blade of the same length and type on the respective wiper arm until it engages.
5. Place the wiper arms carefully on the windshield.
WARNING
Worn or dirty wiper blades reduce visibility and increase the risk of accidents and serious injuries.
Always replace wiper blades if they are damaged or worn and are no longer cleaning the windshield sufficiently.
NOTICE
Damaged or dirty wiper blades can scratch the window glass.
Do not use any cleaning materials containing solvents, hard sponges, and other sharp-edged objects because they can damage the graphite coating on
the wiper blades.
Do not clean the windshield and windows with fuel, nail polish remover, paint thinner, or other similar fluids.
If there is wax residue on the windshield and rear window from car wash systems and other products, this can cause the windshield wipers to rub. Remove any
wax residue with a special cleaner or cleaning towels.
Exterior lighting
Introduction
Before performing bulb replacement, check if it is an incandescent bulb or an LEDs light. Generally, light bulbs can be replaced by yourself. If the exterior lighting on
your vehicle is equipped with LED technology, it is not possible to change LED lights or individual LEDs by yourself. The malfunction of individual LEDs may be an
indication that more LEDs will malfunction. If this is the case, have the LEDs checked and/or replaced if necessary by suitably qualified professionals. Volkswagen
recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Driving with exterior lighting that is inoperative may be against the law.
Additional bulb specifications
242
|
||
|
|
|