Mazda CX-3 (2019 year). Manual

Troubleshooting

Mazda Bluetooth

Hands-Free Customer Service

If you have any problems with Bluetooth

, contact our toll-free customer service center.

•

U.S.A.
Phone: 800-430-0153 (Toll-free)
Web: www.mazdausa.com/mazdaconnect

•

Canada
Phone: 800-430-0153 (Toll-free)
Web: www.mazdahandsfree.ca

•

Mexico
Center of Attention to Client (CAC)
Phone: 01-800-01-MAZDA (Toll-free)
Web: www.mazdamexico.com.mx

Bluetooth

Device pairing, connection problems

Symptom

Cause

Solution method

Unable to perform pairing

―

First make sure the device is com-
patible with the Bluetooth

unit,

and then check whether the Blue-
tooth

function and the Find Mode/

Visible setting

on the device are

turned on. If pairing is still not pos-
sible after this, contact an Author-
ized Mazda Dealer or Mazda Blue-
tooth

Hands-Free Customer Serv-

ice.

Pairing cannot be performed again

The pairing information paired to
the Bluetooth

unit or device is not

recognized correctly.

Perform pairing using the following
procedure.

•

Clear “Mazda” stored in the de-
vice.

•

Perform pairing again.

Unable to perform pairing

The Bluetooth

function and the

Find Mode/Visible setting

on the

device may turn off automatically
after a period of time has elapsed
depending on the device.

Check whether the Bluetooth

func-

tion and the Find Mode/Visible set-
ting

on the device are turned on

and pairing or reconnect.

Does not connect automatically
when starting the engine
Automatically connects, but then
disconnects suddenly

Disconnects intermittently

The device is in a location in which
radio wave interference can occur
easily, such as inside a bag in a rear
seat, in a rear pocket of a pair of
pants.

Move the device to a location in
which radio wave interference is
less likely to occur.

Interior Features

Audio Set [Type A (non-touchscreen)]

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Symptom

Cause

Solution method

Does not connect automatically
when starting the engine

The pairing information is updated
when the device OS is updated.

Perform pairing again.

1 Setting which detects the existence of a device external to the Bluetooth

unit.

NOTE

•

When the OS of the device is updated, the pairing information may be deleted. If this
happens, reprogram the pairing information to the Bluetooth

unit.

•

If you pair your phone which has already been paired to your vehicle more than once in
the past, you need to delete “Mazda” on your mobile device. Then, execute the
Bluetooth

search on your mobile device once again, and pair to a newly detected

“Mazda”.

•

Before you pair your device, make sure that Bluetooth

is “ON”, both on your phone and

on the vehicle.

•

If Bluetooth

-enabled devices are used in the following locations or conditions,

connection via Bluetooth

may not be possible.

•

The device is in a location hidden from the unit such as behind or under a seat, or
inside the glove compartment.

•

The device contacts or is covered by a metal object or body.

•

The device is set to power-saving mode.

•

Different Bluetooth

-enabled devices can be used for Bluetooth

Hands-Free and

Bluetooth

audio. For example, device A can be connected as a Bluetooth

Hands-Free

device and device B can be connected as a Bluetooth

audio device. However, the

following may occur when they are used at the same time.

•

The Bluetooth

connection of the device is disconnected.

•

Noise occurs in the Hands-Free audio.

•

Hands-Free operates slowly.

Voice recognition related problems

Symptom

Cause

Solution method

Poor voice recognition

•

Excessive, slow speech.

•

Excessive, forceful speech (shout-
ing).

•

Speaking before the beep sound
has ended.

•

Loud noise (speaking or noise from
outside/inside vehicle).

•

Airflow from A/C is blowing
against the microphone.

•

Speaking in off-standard expres-
sions (dialect).

Regarding the causes indicated on
the left, be careful with how you
speak. In addition, when numbers
are spoken in a sequence, recogni-
tion ability will improve if no stop is
placed between the numbers.

False recognition of numbers

Interior Features

Audio Set [Type A (non-touchscreen)]

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Symptom

Cause

Solution method

Poor voice recognition

There is a malfunction in the micro-
phone.

A poor connection or malfunction
with the microphone may have oc-
curred. Consult an Authorized Maz-
da Dealer.

Phone-related voice recognition is
disabled

There is a problem with the connec-
tion between the Bluetooth

unit

and the device.

If there is any malfunction after
checking the pairing situation, check
for device pairing or connection
problems.

Names in the phonebook are not
easily recognized

The Bluetooth

system is under a

condition in which recognition is
difficult.

By carrying out the following meas-
ures, the rate of recognition will im-
prove.

•

Clear memory from the phonebook
which is not used very often.

•

Avoid shortened names, use full
names. (Recognition improves the
longer the name is. By not using
names such as “Mom”, “Dad”, rec-
ognition will improve.)

When operating the audio, a song
name is not recognized

Song names cannot be recognized
by voice.

―

You want to skip guidance

―

Guidance can be skipped by quickly
pressing and releasing the Talk but-
ton.

Regarding problems with calls

Symptom

Cause

Solution method

When starting a call, vehicle noise
from the other party can be heard

For about 3 seconds after starting a
call, the Bluetooth

unit's Noise

Suppression function requires time
to adapt to the call environment.

This does not indicate a problem
with the device.

The other party cannot be heard or
the speaker's voice is quiet

The volume is set at zero or low.

Increase the volume.

Other problems

Symptom

Cause

Solution method

The indication for the remaining
battery is different between the ve-
hicle and the device

The indication method is different
between the vehicle and the device.

―

When a call is made from the vehi-
cle, the telephone number is updated
in the incoming/outgoing call record
but the name does not appear

The number has not been registered
into the phonebook.

If the number has been registered
into the phonebook, the incoming/
outgoing call record is updated by
the name in the phonebook when
the engine is restarted.

Interior Features

Audio Set [Type A (non-touchscreen)]

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Basic Operation Method

NOTE

•

The explanation of functions described in this manual may differ from the actual
operation, and the shapes of screens and buttons and the letters and characters displayed
may also differ from the actual appearance.
Additionally, depending on future software updates, the content may successively change
without notice.

•

For additional information regarding Mazda Connect, please refer to the following
Website.
http://infotainment.mazdahandsfree.com/

Audio Set (Type B) has 3 different human interfaces.

•

Commander switch

•

Touch panel

•

Voice recognition with steering switch and microphone
Refer to Voice Recognition on page 5-110.

▼ Commander switch operation

NOTE
For safety reasons, some operations are disabled while the vehicle is being driven.

Volume dial operation

Volume dial

Press the volume dial to switch the audio MUTE on and off.
Turn the volume dial to adjust the volume. The volume increases by turning the dial
clockwise, and decreases by turning it counterclockwise.

Interior Features

Audio Set [Type B (touchscreen)]

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Switches around commander knob

The following operations can be done by pressing the switches around the commander
knob.

: Displays the home screen.

: Displays the Entertainment screen.

: Displays the Navigation screen (Only navigation-equipped vehicles). For operation

of the Navigation screen, refer to the navigation system manual. If the SD card for the
navigation system is not inserted, the compass indicating the direction in which the vehicle
is moving is displayed.

: Displays the Favorites screen. Long-press to store particular items in Favorites. (Radio,

phonebook and destination of the navigation system can be programmed.)

: Returns to previous screen.

Commander knob operation

(Selection of icons on screen)

1. Tilt or turn the commander knob and move the cursor to the desired icon.
2. Press the commander knob and select the icon.

NOTE
Long-press operation of the commander knob is also possible for some functions.

Interior Features

Audio Set [Type B (touchscreen)]

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Home screen

Icon

Function

Applications
Information such as average fuel economy, maintenance, and warnings can be verified.
Depending on the grade and specification, the screen display may differ.
Entertainment
Operates audio such as the radio. The audio source most recently used is displayed. An
audio source which cannot be used at that time is skipped and the previous audio source is
displayed.

To change the audio source, select the

icon displayed at the bottom of the screen.

Communication
Bluetooth

related functions are available.

Navigation
Navigation screen is displayed (vehicles with navigation system).
If the SD card for the navigation system is not inserted, the compass indicating the direc-
tion in which the vehicle is moving is displayed.
The compass may not indicate the correct bearing when the vehicle is stopped or traveling
at a slow speed.
Settings
Overall setting menu (Such as display, sound, Bluetooth

and Language).

Depending on the grade and specification, the screen display may differ.

Interior Features

Audio Set [Type B (touchscreen)]

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Volume/Display/Sound Controls

Commander switch

Audio control switch

Volume switch

Volume dial

▼ Volume adjustment

Turn the commander switch volume dial.
The volume switch on the steering switch
can also be pressed.

NOTE
Press the volume dial to switch the audio
MUTE on and off.

▼ Display setting

Select the

icon on the home screen to

display the Settings screen.
Select the

tab to select the item you

would like to change.

Display OFF/Clock

The center display can be turned off.
Select

to turn the display off.

When

selected the center display turns off and
the clock is displayed.
The center display can be turned back on
as follows:

•

Touch the center display.

•

Operate the commander switch.

Daytime/nighttime (System) screen
setting

The daytime or nighttime screen can be
selected.

(With auto-light control)
Switches screen automatically according
to parking lights illumination condition.
However, when the light sensor detects
that the surrounding area is bright such as
when the parking lights are turned on in
the daytime, the screen is switched to the
daytime screen

(Without auto-light control)
Switches screen automatically according
to parking lights illumination condition.

: Daytime screen setting
: Nighttime screen setting

1 The display is constantly on daytime

screen when the illumination dimmer
is cancelled.

Brightness adjustment

Adjust the center display brightness using
the slider.

Interior Features

Audio Set [Type B (touchscreen)]

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Contrast adjustment

Adjust the center display contrast using
the slider.

Display setting reset

All of the screen setting values can be
reset to their initial settings.
1. Select

2. Select

▼ Audio sound adjustment

Select the

icon on the home screen to

display the Settings screen.
Select the

tab to select the item you

would like to change.

Indication

Setting value

Bass
(Low pitch sound)

Side: Low pitch en-

hancement

Side: Low pitch re-

duction

Treble
(Treble sound)

Side: Treble enhance-

ment

Side: Treble reduction

Fade
(Front/Rear volume bal-
ance)

Front: Front speaker vol-
ume enhancement
Rear: Rear speaker vol-
ume enhancement

Balance
(Left/right volume bal-
ance)

Right: Right speaker
volume enhancement
Left: Left speaker vol-
ume enhancement

ALC
(Automatic volume ad-
justment)

Off―Adjustment at sev-
en levels

Beep
(Audio operation sound)

On/Off

ALC (Automatic volume adjustment)
The automatic level control (ALC) is a
feature that automatically adjusts audio
volume and sound quality according to the
vehicle speed. The volume increases in
accordance with the increase in vehicle
speed, and decreases as vehicle speed
decreases.

Interior Features

Audio Set [Type B (touchscreen)]

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Operating the Radio

▼ Radio ON

Select the icon on the home screen to display the Entertainment screen. When selecting
the desired radio, the following icons are indicated in the lower part of the center display.
AM/FM Radio

Icon

Function

Displays the Entertainment menu. Use to switch to a different audio source.

Displays the station list.
Select

to display the frequencies of up to ten radio stations on the auto

memory preset list.
Select the desired frequency.

Displays the Favorites list. Long-press to store radio station currently being aired.

Switches the

on and off. Displays the multi-cast channel list of the

You can search for receivable radio stations.
Scanning stops at each station for about five seconds.
Select again to continue receiving the radio station.
You can change the radio frequency manually.
Rotate the commander knob, slide the screen, or touch the radio frequency.
Press or to change the radio frequency one step at a time.
When or is long-pressed, the radio frequency changes continually. It stops when you
remove your hand from the icon or the commander knob.

Launches the iTunes Tagging function (for Apple devices with USB use only). Can be
used when the

is on.

Automatic radio station selection.
When long-pressed, the radio frequency changes continually. It stops when you remove
your hand from the icon or the commander knob.

Displays sound settings to adjust audio quality level.
Refer to Volume/Display/Sound Controls on page 5-69.

▼ Favorites Radio

Selected stations can be registered for
convenient operation. Up to 50 stations
can be registered. The Favorites list is
common to AM, FM, and satellite radio.

Registering to Favorites

Long-press the

icon to register the

current radio station. The registration can
also be performed using the following
procedure.

Interior Features

Audio Set [Type B (touchscreen)]

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1. Select the

icon to display the

Favorites list.

2. Select

3. Select

4. The station is added to the bottom of

the Favorites list.

NOTE
If the battery is disconnected, your
Favorites list will not be deleted.

Selecting radio station from Favorites

1. Select the

icon to display the

Favorites list.

2. Select the radio frequency to tune in

the radio station.

Deleting from Favorites

1. Select the

icon to display the

Favorites list.

2. Select

3. Select

4. Select the radio frequency you want to

delete.

5. Select

Changing Favorites list order

1. Select the

icon to display the

Favorites list.

2. Select

3. Select

4. Select a radio frequency. The selected

radio station can be moved.

5. Slide the radio station or move it using

the commander switch, then select

▼ Radio Broadcast Data System

(RBDS)

Radio text information display

Radio text information sent from a
broadcasting station is displayed in the
center display.

NOTE
Radio text information is a function of FM
radio only. There is no text function on AM
radio. Text information is not displayed in
the following:

•

During

reception

•

Not an RBDS broadcast

•

RBDS broadcast, but radio text is not
transmitted from the radio station

Genre Seek

Some FM stations transmit Genre codes
(Program type like Rock, News, and so
on). This code enables alternative stations
transmitting the same Genre code to be
found quickly.

(To scan for Genre Seek:)
1. Select the

icon while in the FM

mode.

2. Select

to open the genre list.

3. Select the genre type you want to

select.

4. Select the , icon.

NOTE
To change the desired genre, select the
icon.

Interior Features

Audio Set [Type B (touchscreen)]

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Ex.)
89.3 is currently being received. With
Rock selected as the Genre, the radio
stations broadcasting Rock are at the
following frequencies.
98.3

, 98.7, 104.3

, 107.1

1 Radio stations with good reception

The frequency changes as follows each
time

is pressed.

89.3→98.3→104.3→98.3

NOTE

•

Only one Genre can be selected.

•

It may not be possible to receive any
station even if the Genre Seek function is
used.

•

If a program in the selected genre is not
broadcast to a region, reception is not
possible even if the Genre Seek function
is used.

•

The Genre Seek function searches for
genre code (program type) which FM
analog broadcasts transmit.
specialty programs (HD2-HD8) cannot
be searched because they are not FM
analog broadcasts.

•

If radio stations which are selected by
scanning using the Genre Seek function
are

broadcasting stations,

they are changed from analog
broadcasts to

broadcasts

after a few seconds if the reception
conditions are good. The genre is
displayed after the switch, however, the
genre for FM analog broadcasts may
differ.

▼ HD Radio

What is HD Radio™ Technology and
how does it work?

HD Radio™ Technology is the digital
evolution of analog AM/FM radio. Your
radio product has a special receiver which
allows it to receive digital broadcasts
(where available) in addition to the analog
broadcasts it already receives. Digital
broadcasts have better sound quality than
analog broadcasts as digital broadcasts
provide free, crystal clear audio. For more
information, and a guide to available radio
stations and programming, please visit
www.hdradio.com.

Benefits of HD Radio™ Technology

(Information)
The song title, artist name, album name
and genre will appear on the screen when
available by the radio station.
(Multicast)
On the FM radio frequency most digital
stations have “multiple” or supplemental
programs on each FM station.

Listening to HD Radio™ Technology

If icon turns on by selecting a radio
station which is an

broadcasting

station, the analog broadcast is switched to
an

broadcast automatically after

a few seconds and then received.
If the

broadcast is stopped and

changed to an analog broadcast, press
down to turn off .

Interior Features

Audio Set [Type B (touchscreen)]

*Some models.

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Multicast channel selection (FM)

If multi-cast channels are available for an

broadcast currently being

received, the multi-cast channel list is
displayed. Select the desired radio station.

NOTE

•

If an analog broadcast is received once
and

is received while HD1 is

selected, the audio unit switches to the

station automatically.

•

When the   icon is illuminated, there
could be a noticeable difference in
sound quality and volume when a
change from digital to analog signals
occurs. If the sound quality and volume
become noticeably diminished or cut off,
select the   icon to turn off
(  icon is not illuminated).

•

Once an analog broadcast is received
when HD1 is selected from the Favorite
channels, it is switched to
automatically. If the radio reception
conditions are poor, or HD is off,
switching to

broadcasts is not

possible.

•

When an HD specialty channel (HD2 to
HD8) is selected from the Favorite
channels, “Signal Lost” is displayed
and no audio is output until
is received. If the radio reception
conditions are poor, “Signal Lost”
continues to be displayed.

•

If the icon is not illuminated,
information such as song titles of the

station are received, however,

the audio output is analog.

iTunes Tagging (for Apple devices with
USB use only)

By tagging a song currently being aired,
the song can later be purchased from the
iTunes Store. One hundred tags can be
stored. A maximum of 100 tags (for 100
songs) can be stored for later
downloading.
1. Select the icon. The tag is stored in

the audio unit.

2. Connect the device via the vehicle's

USB. Any stored tag(s) will be sent
automatically to the connected device.

3. Once at home or after parking the

vehicle safely, log onto the iTunes
Store with your device. Your
previously tagged song(s) can now be
easily purchased.

NOTE

•

Both AM and FM

can be

used.

•

Because iTunes tagging only supports
purchases from the iTunes Store, direct
downloading of music from the vehicle's
audio unit is not possible.

•

If the available memory for the
connected device is insufficient, the tag
is not sent.

•

If an error occurs while the tag is being
sent, reconnect the device.

Interior Features

Audio Set [Type B (touchscreen)]

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Operating the Satellite

Radio

▼ What is satellite radio?

SiriusXM

Satellite Radio

SiriusXM satellite radio is a
subscription-based satellite radio service
that broadcasts a variety of music, sports,
news, weather, traffic and entertainment
programming.
Your new Mazda vehicle is
factory-installed with SiriusXM satellite
radio hardware and includes a limited trial
subscription term that begins on the date
of sale or lease of your vehicle. See an
authorized dealer for availability.
The satellite radio service should be active
in your vehicle, if you cannot hear
SiriusXM audio, please activate online by
visiting siriusxm.com/refresh or by calling
SiriusXM Listener Care at
1-877-447-0011 (U.S.A.)/1-888-539-7474
Customer Care (Canada). You can find the
radio ID by turning to Channel 0 or
visiting siriusxm.com/activationhelp
(U.S.A), and siriusxm.ca/subscribe-now/
(Canada).
For more information on extended
subscription terms (a service fee is
required), the online media player and a
list of SiriusXM satellite radio channels,
and other features, please visit
www.siriusxm.com (U.S.A), and
www.siriusxm.ca (Canada), or call
SiriusXM at 1-877-447-0011 (U.S.A.)/
1-888-539-7474 (Canada).

NOTE
This feature may not be available in all
markets and requires an active
subscription. SiriusXM reserves the
unrestricted right to change, rearrange,
add or delete programming. This includes
canceling, moving or adding particular
channels, and its prices, at any time, with
or without notice to you. Mazda shall not
be responsible for any such programming
changes.

▼ Displaying the Radio ID (ESN)

When channel 0 is selected, the radio ID is
displayed. Use the PREVIOUS or NEXT
channel buttons to select channel 0.

Interior Features

Audio Set [Type B (touchscreen)]

*Some models.

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Mazda CX-3 (2019 year). Manual - part 22