Mazda B-Series (2010 year). Manual

Connecting the jumper cables

1. Connect the positive (+) jumper cable to the positive (+) terminal of

the discharged battery.

Note:

In the illustrations, lightning bolts are used to designate the

assisting (boosting) battery.

2. Connect the other end of the positive (+) cable to the positive (+)

terminal of the assisting battery.

–

Roadside Emergencies

218

REVIEW COPY ——
2010 B-Series (mbs), Owners Guide (own2002), 1st Printing, Market:
Canadian_French (fr_can)

3. Connect the negative (-) cable to the negative (-) terminal of the

assisting battery.

4. Make the final connection of the negative (-) cable to an exposed

metal part of the stalled vehicle’s engine, away from the battery and
the fuel injection system.

Note:

Do not attach the negative (-) cable to fuel lines, engine rocker

covers, the intake manifold or electrical components as grounding
points.

WARNING:

Do not connect the end of the second cable to the

negative (-) terminal of the battery to be jumped. A spark may

cause an explosion of the gases that surround the battery.

5. Ensure that the cables are clear of fan blades, belts, moving parts of

both engines, or any fuel delivery system parts.

–

Roadside Emergencies

219

REVIEW COPY ——
2010 B-Series (mbs), Owners Guide (own2002), 1st Printing, Market:
Canadian_French (fr_can)

Jump starting

1. Start the engine of the booster vehicle and run the engine at

moderately increased speed.

2. Start the engine of the disabled vehicle.

3. Once the disabled vehicle has been started, run both engines for an

additional three minutes before disconnecting the jumper cables.

Removing the jumper cables

Remove the jumper cables in the reverse order that they were
connected.

1. Remove the jumper cable from the ground metal surface.

Note:

In the illustrations, lightning bolts are used to designate the

assisting (boosting) battery.

2. Remove the jumper cable on the negative (-) connection of the

booster vehicle’s battery.

–

Roadside Emergencies

220

REVIEW COPY ——
2010 B-Series (mbs), Owners Guide (own2002), 1st Printing, Market:
Canadian_French (fr_can)

3. Remove the jumper cable from the positive (+) terminal of the

booster vehicle’s battery.

4. Remove the jumper cable from the positive (+) terminal of the

disabled vehicle’s battery.

After the disabled vehicle has been started and the jumper cables
removed, allow it to idle for several minutes so the engine computer can
relearn its idle conditions.

–

Roadside Emergencies

221

REVIEW COPY ——
2010 B-Series (mbs), Owners Guide (own2002), 1st Printing, Market:
Canadian_French (fr_can)

WRECKER TOWING

If you need to have your vehicle towed, contact a professional towing
service or, if you are a member of a roadside assistance program, your
roadside assistance service provider.

It is recommended that your vehicle be towed with a wheel lift or flatbed
equipment. Do not tow with a slingbelt. Mazda has not approved a
slingbelt towing procedure.

On 4x2 vehicles,

it is acceptable to tow the vehicle with the front

wheels on the ground and the rear wheels off the ground.

On 4x4 vehicles,

it is recommended that your vehicle be towed with a

wheel lift and dollies or flatbed equipment with all the wheels off the
ground.

If the vehicle is towed by other means or incorrectly, vehicle
damage may occur.

Roadside Emergencies

222

REVIEW COPY ——
2010 B-Series (mbs), Owners Guide (own2002), 1st Printing, Market:
Canadian_French (fr_can)

Emergency towing

In case of a roadside emergency with a disabled vehicle (without access
to wheel dollies, car hauling trailer, or flatbed transport vehicle) your
vehicle (regardless of transmission powertrain configuration) can be flat
towed (all wheels on the ground) under the following conditions:
• Vehicle is facing forward so that it is being towed in a forward

direction.

• Place the transmission in N (Neutral). Refer to Brake-shift interlock

in the Driving chapter for specific instructions if you cannot move the
gear shift lever into N (Neutral).

• Maximum speed is not to exceed 35 mph (56 km/h).
• Maximum distance is 50 miles (80 km).

Roadside Emergencies

223

REVIEW COPY ——
2010 B-Series (mbs), Owners Guide (own2002), 1st Printing, Market:
Canadian_French (fr_can)

CUSTOMER ASSISTANCE (CANADA)

Your complete and permanent satisfaction is our business. We are here to
serve you. All Authorized Mazda Dealers have the knowledge and the
tools to keep your Mazda vehicle in top condition.

In our experience, any questions, problems or complaints regarding the
operation of your Mazda or any other general service transactions are
most effectively resolved by your authorized dealer. If the cause of your
dissatisfaction cannot adequately be addressed by normal authorized
dealer procedures, we recommend that you take the following steps:

STEP 1: Contact Your Authorized Mazda Dealer

Discuss the matter with a member of authorized dealer management. If
the Service Manager has already reviewed your concerns, contact the
owner of the authorized dealer or its General Manager.

STEP 2: Call the Mazda Regional Office

If you feel that you still require assistance, ask the authorized dealer
Service Manager to arrange for you to meet the local Mazda Service
Representative. If more expedient, contact Mazda Canada Inc. Regional
Office nearest you for such arrangements.

STEP 3: Contact the Mazda Customer Relations Department

If still not substantially satisfied, contact the Customer Relations
Department, Mazda Canada Inc., 55 Vogell Road, Richmond Hill, Ontario
L4B 3K5 Canada TEL: 1 (800) 263–4680.

Provide the Department with the following information:

1. Your name, address, and telephone number

2. Year and model of vehicle

3. Vehicle Identification Number (VIN). Refer to Vehicle identification

label in the Maintenance and Specifications chapter of this manual
for the location of the VIN.

4. Purchase date.

5. Present odometer reading.

6. Your authorized dealer’s name and location

7. The nature of your problem and/or cause of dissatisfaction.

The Department, in cooperation with the local Mazda Service
Representative, will review the case to determine if everything possible
has been done to ensure your satisfaction.

Customer Assistance

224

REVIEW COPY ——
2010 B-Series (mbs), Owners Guide (own2002), 1st Printing, Market:
Canadian_French (fr_can)

Please recognize that the resolution of service problems in most cases
requires the use of your authorized dealer’s service facilities, personnel
and equipment. We urge you to follow the above three steps in sequence
therefore for most effective results.

Mediation/Arbitration Program

Occasionally a customer concern cannot be resolved through Mazda’s
Customer Satisfaction Program. If after exhausting procedures in this
manual, your concern is still not resolved, you have another option.

Mazda Canada Inc. participates in an arbitration program administered
by the Canadian Motor Vehicle Arbitration Plan (CAMVAP). CAMVAP will
advise you about how your concern may be reviewed and resolved by an
independent third party through binding arbitration.

Your complete satisfaction is the goal of Mazda Canada Inc. and our
authorized dealers. Mazda’s participation in CAMVAP makes a valuable
contribution to our achieving that goal. There is no charge for using
CAMVAP. CAMVAP results are fast, fair and final as the award is binding
on both you and Mazda Canada Inc.

Canadian Motor Vehicle Arbitration Plan (CAMVAP)

For vehicles delivered to authorized Canadian dealerships. If a specific
item of concern arises, where a solution cannot be reached between an
owner, Mazda, and/or one of it’s authorized dealers (that all parties
cannot agree upon), the owner may wish to use the services offered by
the Canadian Motor Vehicle Arbitration Plan (CAMVAP).

CAMVAP uses the services of Provincial Administrators to assist
consumers in scheduling and preparing for their arbitration hearings.
However, before you can proceed with CAMVAP you must follow your
Mazda dispute resolution process as outlined previously.

CAMVAP is fully implemented in all provinces and territories. Consumers
wishing to obtain further information about the Program can obtain an
information booklet from their authorized dealer, the Provincial
Administrator at 1 (800) 207-0685, or by contacting the Canadian Motor
Vehicle Arbitration Office At:
235 Yorkland Boulevard, Suite 407
North York, Ontario
M2J 4Y8
http://camvap.ca

Customer Assistance

225

REVIEW COPY ——
2010 B-Series (mbs), Owners Guide (own2002), 1st Printing, Market:
Canadian_French (fr_can)

Regional Offices

Areas Covered

Mazda Canada Inc.

Western Region

8171 Ackroyd Road

Suite 2000

Richmond, B.C.

V6X 3K1

(604) 303–5670

Alberta,

British Columbia,

Manitoba,

Saskatchewan,

Yukon

Mazda Canada Inc.

Central Region
55 Vogell Road

Richmond Hill, Ontario.

L4B 3K5

1 (800) 263–4680

Ontario

Mazda Canada Inc.

Quebec Region/Atlantic Region

6111 Route Trans

Canadienne

Pointe Claire, Quebec

H9R 5A5

(514) 694–6390

Quebec,

New Brunswick,

Nova Scotia,

Prince Edward Island,

Newfoundland

MAZDA IMPORTERS/DISTRIBUTORS

U.S.A (Importer/Distributor)

Mazda North American Operations
7755 Irvine Center Drive
Irvine, CA 92618–2922
P.O. Box 19734
Irvine, CA 92623–9734
TEL: 1 (800) 222–5500 (in U.S.A.)
(949) 727–1990 (outside U.S.A.)

Customer Assistance

226

REVIEW COPY ——
2010 B-Series (mbs), Owners Guide (own2002), 1st Printing, Market:
Canadian_French (fr_can)

(Distributor in each area)

CANADA
Mazda Canada, Inc.
55 Vogell Road
Richmond Hill, Ontario L4B 3K5 Canada
TEL: 1 (800) 263–4680 (in Canada)
(416) 609–9909 (outside Canada)

PUERTO RICO & VIRGIN ISLANDS
Plaza Motors Corp. (Mazda de Puerto Rico)
P.O. Box 362722, San Juan, Puerto Rico 00936–2722
TEL: (787) 788–9300

GUAM
(d.b.a. Triple J. Enterprises, Inc.)
P.O. Box 6066 Tamuning, Guam
TEL: (671) 646–9216

SAIPAN
Pacific International Marianas, Inc.
(d.b.a. Midway Motors)
P.O. Box 887 Saipan, MP 96950
TEL: (670) 234–7524

Triple J Saipan, Inc.
(d.b.a. Triple J Motors)
Beach Road
Chalan LauLau
Saipan, MP 96950
TEL: (670) 235–4868

AMERICAN SAMOA
Polynesia Motors, Inc.
P.O. Box 1120, Pago Pago, American Samoa 96799
TEL: (684) 699–1854

WARRANTIES FOR YOUR MAZDA
• New Vehicle Limited Warranty

• Safety Restraint System Limited Warranty

• Anti-perforation Limited Warranty
• Federal Emission Control Warranty

– Emission Defect Warranty
– Emission Performance Warranty

Customer Assistance

227

REVIEW COPY ——
2010 B-Series (mbs), Owners Guide (own2002), 1st Printing, Market:
Canadian_French (fr_can)

• California Emission Control Warranty (if applicable)
• Replacement Parts and Accessories Limited Warranty
• Tire Warranty
NOTE:

Detailed warranty information is provided with your Mazda

portfolio.

Outside Canada

Government regulations in Canada require that automobiles meet specific
emission regulations and safety standards. Therefore, vehicles built for
use in Canada, may differ from those sold in other countries.

The differences may make it difficult or even impossible for your vehicle
to receive satisfactory servicing in other countries. We strongly
recommend that you NOT take your Mazda outside Canada. However, in
the event that you are moving to the United States permanently, Mazda
vehicles built for use in Canada could be eligible for exportation to the
United States with specific vehicle modifications to comply with the
United States Federal Motor Vehicle Safety requirements.

Special Note: The above is applicable for permanent import/export
situations and not related to travelers on vacation.

You may have the following problems if you do take your vehicle outside
of Canada:
• Recommended fuel may be unavailable. Any kind of leaded fuel or

low-octane fuel will affect vehicle performance and damage the
emission controls and engine.

• Proper repair facilities, tools, testing equipment, and replacement

parts may not be available.

Please refer to your manufacturers warranty booklet for more
information.

ADD-ON NON-GENUINE PARTS AND ACCESSORIES

Non-genuine parts and accessories for Mazda vehicles can be found in
stores. These may fit your vehicle, but they are not approved by the
manufacturer for use with Mazda vehicles. When you install non-genuine
parts or accessories, they could affect your vehicle’s performance or
safety system; the manufacturer’s warranty doesn’t cover this. Before you
install any non-genuine parts or accessories, consult an Authorized
Mazda Dealer.

Customer Assistance

228

REVIEW COPY ——
2010 B-Series (mbs), Owners Guide (own2002), 1st Printing, Market:
Canadian_French (fr_can)

WARNING:

Installation of Non-Genuine Parts or Accessories:

Installation of non-genuine parts or accessories could be

dangerous. Improperly designed parts or accessories could seriously
affect your vehicle’s performance or safety system. This could cause
you to have an accident or increase your chances of injuries in an
accident. Always consult an Authorized Mazda Dealer before you install
non-genuine parts or accessories.

WARNING:

Add-On Electrical and Electronic Equipment:

Incorrectly choosing or installing improper add-on equipment or

choosing an improper installer could be dangerous. Essential systems
could be damaged, causing engine stalling, air-bag (SRS) activation,
ABS inactivation, or a fire in the vehicle. Be very careful in choosing
and installing add-on electrical equipment, such as mobile telephones,
two-way radios, stereo systems, and car alarm systems.

Mazda assumes no responsibility for death, injury, or expenses that may
result from the installation of add-on non-genuine parts or accessories.

SERVICE PUBLICATIONS

Factory-authorized Mazda service publications are available for owners
who wish to do some of their own maintenance and repair.

When requesting any of our publications through an Authorized Mazda
Dealer, refer to the chart below.

If they don’t have what you need in stock, they can order it for you.

PUBLICATION ORDER

NUMBER

PUBLICATION DESCRIPTION

9999 EC 022B 10

WORKSHOP MANUAL

9999 EC 020G 10

WIRING DIAGRAM

9999 EC 023C 10

OWNER’S MANUAL

WORKSHOP MANUAL:

Covers recommended maintenance and repair procedures of the drive
train, body and chassis.

WIRING DIAGRAM:

Provides electrical schematics as well as component location for the
entire electrical system.

Customer Assistance

229

REVIEW COPY ——
2010 B-Series (mbs), Owners Guide (own2002), 1st Printing, Market:
Canadian_French (fr_can)

OWNER’S MANUAL:

This booklet contains information regarding the proper care and
operation of your vehicle. This is not a technician’s manual.

Please note that your Authorized Mazda Dealership has trained
personnel and special service tools to correctly and safely
maintain Mazda vehicles.

REPORTING SAFETY DEFECTS (U.S. ONLY)

If you believe that your vehicle has a defect that could cause a crash, or
could cause injury or death, you should immediately inform the National
Highway Traffic Safety Administration (NHTSA) in addition to notifying
Mazda Corporation.

If NHTSA receives similar complaints, it may open an investigation, and
if it finds that a safety defect exists in a group of vehicles, it may order a
recall and remedy campaign. However, NHTSA cannot become involved
in individual problems between you, your dealer or Mazda Corporation.

To contact NHTSA, you may call the Vehicle Safety Hotline toll-free at
1–888–327–4236 (TTY: 1–800–424–9153); go to http://www.safercar.gov;
or write to:

Administrator
1200 New Jersey Avenue, Southeast
Washington, D.C. 20590

You can also obtain other information about motor vehicle safety from
http://www.safercar.gov.

REPORTING SAFETY DEFECTS (CANADA ONLY)

If you believe that your vehicle has a defect which could cause a crash or
could cause injury or death, you should immediately inform Transport
Canada, using their toll-free number: 1–800–333–0510.

Customer Assistance

230

REVIEW COPY ——
2010 B-Series (mbs), Owners Guide (own2002), 1st Printing, Market:
Canadian_French (fr_can)

WASHING THE EXTERIOR

Wash your vehicle regularly with cool or lukewarm water and a neutral
pH shampoo.
• Never use strong household detergents or soap, such as dish washing

or laundry liquid. These products can discolor and spot painted
surfaces.

• Never wash a vehicle that is “hot to the touch” or during exposure to

strong, direct sunlight.

• Always use a clean sponge or car wash mitt with plenty of water for

best results.

• Dry the vehicle with a chamois or soft terry cloth towel in order to

eliminate water spotting.

• It is especially important to wash the vehicle regularly during the

winter months, as dirt and road salt are difficult to remove and cause
damage to the vehicle.

• Immediately remove items such as gasoline, diesel fuel, bird droppings

and insect deposits because they can cause damage to the vehicle’s
paintwork and trim over time.

• Remove any exterior accessories, such as antennas, before entering a

car wash.

• Suntan lotions and insect repellents can damage any painted

surface; if these substances come in contact with your vehicle,
wash off as soon as possible.

WAXING

Applying a premium paint sealant to your vehicle every six months will
assist in reducing minor scratches and paint damage.
• Wash the vehicle first. Refer to Washing the exterior for more

detailed information.

• Do not use waxes that contain abrasives; use a premium liquid wax.
• Do not allow paint sealant to come in contact with any non-body

(low-gloss black) colored trim, such as grained door handles, roof
racks, bumpers, side moldings, mirror housings or the windshield cowl
area. The paint sealant will “gray” or stain the parts over time.

Cleaning

231

REVIEW COPY ——
2010 B-Series (mbs), Owners Guide (own2002), 1st Printing, Market:
Canadian_French (fr_can)

PAINT CHIPS

Your dealer has touch-up paint to match your vehicle’s color. Touch-up
paint can be used to repair minor scratches to painted surfaces.
• Remove particles such as bird droppings, tree sap, insect deposits, tar

spots, road salt and industrial fallout before repairing paint chips.

• Always read the instructions before using the products.

ALUMINUM WHEELS AND COVERS

Aluminum wheel rims or covers are coated with a clearcoat paint finish.
In order to maintain their shine:
• Clean with cool or lukewarm water and a neutral pH shampoo.
• Never apply any cleaning chemical to hot or warm wheel rims or

covers.

• Some automatic car washes may cause damage to the finish on your

wheel rims or covers. Chemical-strength cleaners, or cleaning
chemicals, in combination with brush agitation to remove brake dust
and dirt, could wear away the clearcoat finish over time.

• Do not use hydrofluoric acid-based or high caustic-based wheel

cleaners, steel wool, fuels or strong household detergent.

• To remove tar and grease, use Extra Strength Tar and Road Oil

Remover (0000–77–410E-01), available from your authorized Mazda
dealer.

ENGINE

Engines are more efficient when they are clean because grease and dirt
buildup keep the engine warmer than normal. When washing:
• Take care when using a power washer to clean the engine. The

high-pressure fluid could penetrate the sealed parts and cause
damage.

• Never spray the engine or other engine components with water. Water

will damage the engine or other engine components.

• Spray Engine Shampoo and Degreaser (0000–77–410E-09), available at

your authorized Mazda dealer, on all parts that require cleaning and
pressure rinse clean.

• Cover the highlighted areas to prevent water damage when cleaning

the engine.

Cleaning

232

REVIEW COPY ——
2010 B-Series (mbs), Owners Guide (own2002), 1st Printing, Market:
Canadian_French (fr_can)

• 2.3L Engine

• 4.0L Engine

• Never wash or rinse the engine while it is running; water in the

running engine may cause internal damage.

• Never wash or rinse any ignition coil, spark plug wire or spark plug

well, or the area in and around these locations.

PLASTIC (NON-PAINTED) EXTERIOR PARTS
Use only approved products to clean plastic parts. These products are
available from your dealer.
• For routine cleaning, use cool or lukewarm water with a neutral pH

shampoo.

• If tar or grease spots are present, use Extra Strength Tar and Road Oil

Remover (0000–77–410E-01), available at your authorized Mazda
dealer.

2.3L

16 VALVE

Cleaning

233

REVIEW COPY ——
2010 B-Series (mbs), Owners Guide (own2002), 1st Printing, Market:
Canadian_French (fr_can)

Mazda B-Series (2010 year). Manual - part 14