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358 Customer information Notice The availability of these over-the-air vehicle software updates varies by vehicle and country. Find more information on our website. Remote device management and remote software and firmware updates As an integral part of the service related to the performance of subscribed connected service contracts, necessary device management and necessary software and firmware updates related to the software and firmware for the named connected service will be performed remotely, in particular by using over-the-air technology. connection between the vehicle and the device management server will be established when ignition is switched on and a mobile network is available. Depending on the equipment of the vehicle, connection configuration must be set to Connected vehicle to allow the establishment of the radio network connection. Irrespective of a valid connected service subscription, remote product security or product safety related device management and software and firmware updates will be performed when the processing is necessary for the compliance with a legal obligation to which the manufacturer is subject (e.g. applicable product liability law, emergency call regulation) or when the processing is necessary in order to protect the vital interests of the respective vehicle users and passengers. network connection and the related remote updates are not affected by privacy settings and will be performed in principal after an initiation by the vehicle user following a respective notification. an update as soon as it is connected to an exterior Wi-Fi network or a mobile network. Large updates are downloaded only via the Wi-Fi network. The availability of an update is notified on the Info Display at the end of a trip with an option of immediate installation or postponement of installation. can take several minutes with a maximum of about 30 minutes. A notification will give an estimate of the duration and a description of the update. via the Info Display. Follow the on- screen prompts in the respective menu. Notice Steps for downloading and installing updates may vary by vehicle. For safety reasons and because it requires sustained attention by the driver, the installation must be carried out with the ignition on without starting the engine. The installation cannot be carried out in the following cases: ● engine running |