Volkswagen e-Golf (2015 year). Manual

Remote Vehicle Access:

Feature

Description

Destinations
Only applica-
ble for vehi-
cles
equipped
with a facto-
ry-installed
navigation
system.

Points of Interest (POIs) or other destinations can be im-
ported remotely into the factory-installed navigation system
(if equipped) from a computer or the Volkswagen Car-Net
iPhone

or Android

app (text and data rates apply). These

destinations can be called up and used by the navigation
system.

Destination
Download
Only applica-
ble for vehi-
cles
equipped
with a facto-
ry-installed
navigation
system.

Press the button in the 3-button module: The vehicle will
connect directly to the Volkswagen Car-Net Response
Center where a Volkswagen Car-Net Customer Specialist
will assist with destinations. The address of a dealer’s loca-
tion can also be sent by the Customer Specialist to your
factory-installed navigation system (if equipped).

Remote Sta-
tus Check

Current information about the vehicle can be viewed
through a computer or your Volkswagen Car-Net iPhone

or Android

app (text and data rates apply). You can find

out if the doors, luggage compartment and electric motor
hood are open or closed, whether the car lights are on or
off, the high-voltage battery charge level, when the vehicle
needs to be serviced next and more.

Diagnostics & Maintenance:

Feature

Description

Diagnostics & Maintenance:

Feature

Description

Dealer
Scheduling

Press the button in the 3-button module: The vehicle will
initiate a call to the Volkswagen Car-Net Response Center
where a Volkswagen Car-Net Customer Specialist will
connect you with an authorized Volkswagen dealer to
schedule your service appointment. The address of the
dealer’s location can also be sent by the Customer Spe-
cialist to your factory-installed navigation system (if
equipped).

Vehicle
Health Re-
port

View a vehicle health report to proactively manage
maintenance and other services and to receive up-to-date
diagnostics in a monthly email report or by immediate re-
quest.

WARNING

Refer to your vehicle's warning and indicator lights for the most current diagnostic infor-
mation. Always consult this manual for maintenance guidelines. Failure to heed warning
lights and instrument cluster text messages can cause the vehicle to break down in traffic
and result in a collision and serious personal injury.

  Never ignore warning lights or text WARNINGS.
  Always stop the vehicle as soon as it is safe to do so.
  Park the vehicle at a safe distance from moving traffic and where no part of the hot cata-

lytic converter and exhaust system can come into contact with flammable materials under the
vehicle, such as dry grass, brush, spilled fuel, etc.

A broken down vehicle presents a high accident risk for itself and others. Switch on

emergency flashers and set up a warning triangle to warn oncoming traffic.

The Volkswagen Car-Net website (http:// www.vw.com/carnet) contains the most up-to-date

information and instructions about Volkswagen Car-Net services.

Please regularly visit the website to learn about changes to services and new features.
Volkswagen Car-Net features can be modified, discontinued, deactivated, reactivated or expanded

without any further notice.

Application software (“apps”)

Please first read and note the introductory information and heed the WARNINGS

Many mobile devices are equipped to load application software (“apps”) into the device. Apps can
make it possible to display additional information on the factory-installed Radio or Navigation system
or activate, control or deactivate specific vehicle features.

Application software, its usage and the wireless connection required to use application software may
be billable services. Apps may be provided by third parties. Therefore you should refer to the terms of
use and privacy statements associated with the apps for information about how the apps collect, use
and share information about you, your vehicle or your mobile device.

The application software provided may be designed to be used for a variety of purposes and be spe-

cific to your vehicle and country

⇒ . The content, range of software provided and application soft-

ware provider can vary. Some application software is also subject to the availability of services provid-
ed by third parties. In order for some application software to work, wireless service reception must be
strong enough to handle the data exchange involved (text and data rates apply).

Application software descriptions may be provided by the service provider.

Due to the multitude of mobile devices and fast pace of software development, the application soft-
ware provided may not run on all mobile devices and their operating systems. This may even apply for
the same model of a mobile device. For example, application software may run on version 2 of the
device's operating system but not on version 3.

Application software can be modified, discontinued, deactivated, reactivated or expanded without any
further notice.

In order for some application software to work, the wireless or cable connection between the factory-
installed Radio or Navigation system and a compatible, functioning mobile device must be strong
enough and uninterrupted.

NOTICE

Volkswagen is not responsible for vehicle damage caused by inferior-quality or malicious
application software, poorly programmed application software, insufficient wireless service
reception, data loss during transmission or misuse of mobile devices.

3-button module

Fig. 14 In the roof console: 3-button module to access Volkswagen Car-Net service operators.

Please first read and note the introductory information and heed the WARNINGS

The buttons in the 3-button module provide access to several Volkswagen Car-Net features and
pressing a button will initiate a connection to the Volkswagen Car-Net Response Center. Calls may be
monitored or recorded. In general, the Volkswagen Car-Net Customer Specialist will end the call.

⇒

fig. 14

Function

⇒

fig. 14

Function

Press and hold for longer than 2 seconds: Connects to
the Volkswagen Car-Net Response Center and a
Volkswagen Car-Net Customer Specialist.
Press again: End the call.

Press and hold for longer than 2 seconds: Assistance in
the event of a breakdown by connecting to the
Volkswagen Roadside Provider.
Press again: End the call.

Press and hold for longer than 2 seconds: Activate
emergency call.
Press again: End the call.

LED light in the 3-button module

The LED light in the 3-button module will be green during the trial period and whenever you have an
active subscription. The LED light will go off if the trial period is over and the customer has not sub-
scribed to the Volkswagen Car-Net Services. The LED light will be red only during a VW Car-Net
hardware malfunction or fault.

WARNING

Application software and Volkswagen Car-Net services that are unsuitable or improperly
used can cause accidents, serious personal injury and vehicle damage.

Volkswagen Car-Net services can be used only where adequate cellular and GPS signals

are available

Volkswagen recommends using only services and application software that are provided

by Volkswagen or Verizon Telematics, Inc. (VzT) specifically for your vehicle.

  Protect the mobile device and its application software from misuse.
  Never modify application software and Volkswagen Car-Net services.
  Always read and heed the operating instructions for the mobile device.

WARNING

Driver distraction causes accidents, collisions and serious personal injury! Using application
software and Volkswagen Car-Net services while driving can distract the driver from traffic.

Always drive attentively and responsibly.

NOTICE

The system does not support simultaneous Volkswagen Car-Net and mobile phone calls via
the mobile phone package.

When a Volkswagen Car-Net service is accessed through the 3-button module call buttons

any calls on a mobile device connected to the vehicle’s mobile phone package will be automat-
ically disconnected.

Initiating or accepting a call on a mobile device connected to the vehicle's mobile phone

package could end any connection to the Volkswagen Car-Net Response Center made through
the ,

, or buttons.

Calls on a mobile device connected to the vehicle's mobile phone package cannot be ac-

cepted or initiated during an automated emergency connection to the Volkswagen Car-Net
Response Center; for example, because an airbag has deployed.

Technical data

Introduction

In this section you’ll find information about:

Important vehicle labels

Dimensions

Your vehicle's electric motor type is shown on the vehicle identification label.

The specifications in this Manual refer to the base model. The stated values may vary, depending
upon different equipment or models, as well as with respect to special vehicles and vehicles exported
to different countries.

More information:

  Transporting
  Tires and wheels
  Electric motor coolant
  Consumer information

WARNING

Disregarding or exceeding stated values for weights, loads, dimensions and maximum speed
may result in accidents and serious personal injuries.

Important vehicle labels

Fig. 15 Vehicle identification label: Shown in the example with engine identification code CBFA 3.

Fig. 16 Vehicle identification number (VIN).

Please first read and note the introductory information and heed the WARNINGS

Factory-installed safety certificates, stickers, and signs containing important information regarding
vehicle operation can be found in the electric motor compartment and on certain vehicle components,
such as on the passenger sun visor, in the driver door jamb, or on the luggage compartment floor.

Do not remove, alter, or render unusable or illegible any safety certificates, stickers, and labels.
If vehicle components bearing safety certificates, stickers, or labels are replaced, make certain that

the firm doing the work attaches new conforming certificates, stickers, or labels to the same part of the
new components.

Vehicle identification number (VIN)

The vehicle identification number is on a plate on top of the instrument panel on the driver side, and is

visible from the outside through the windshield

⇒

fig. 16

(arrow). The view window is on the side at the

bottom of the windshield. The vehicle identification number is also stamped into the top of the right drip
channel in the electric motor compartment. The drip channel is between the spring strut tower and the

right fender. Open the electric motor hood to read the vehicle identification number

⇒ Working in

the electric motor compartment.

The vehicle identification number can be displayed in the Infotainment system by pressing the

button followed by the

and Service function keys

⇒ Menu and system settings (SETUP).

Vehicle identification label

The vehicle identification label

⇒

fig. 15

is affixed to the area of the spare wheel well underneath the

luggage compartment floor panel and contains the following information:

(1)

Vehicle identification number (VIN)

(2)

Vehicle type, power output, and transmission

(3)

Electric motor and transmission identification codes, paint number, and interior type

⇒

fig. 15

(4)

Optional equipment and part numbers

Safety Compliance Certification Label

A safety certificate affixed to the door jamb in the driver door confirms that at time of production all
necessary safety standards and requirements of the traffic safety agency of the respective country
were met. The month and year of production as well as the vehicle identification number may be listed
as well.

Radiator fan and high voltage warning sticker

A warning sticker about the radiator fan and the high voltage of the electrical system is located in the
electric motor compartment next to the electric motor hood release. The vehicle ignition system com-
plies with the Canadian standard ICES-002.

Tire inflation pressure label

A tire inflation pressure label is on the driver door jamb

⇒ Tires and wheels.

Dimensions

Please first read and note the introductory information and heed the WARNINGS

Length

168.1 inches (4270 mm)

Width (2-door)

70.5 inches (1790 mm)

Width (4-door)

70.8 inches (1799 mm)

Height (unloaded)

57.1 – 58.1 inches (1452 – 1477 mm)

Wheelbase

103.5 inches (2629 mm)

Minimum turning circle diame-
ter (wall to wall)

about 35 feet 9 inches (10.9 m)

Track

, front

60.7 inches (1543 mm)

Track

, rear

59.5 inches (1512 mm)

Ground clearance (unloaded)

about 5.6 inches (143 mm)

NOTICE

Please be careful when parking your vehicle in areas with parking barriers or curbs. These

vary in height and could damage your bumper and related parts if the front of your vehicle hits
a barrier or curb that is too high while you are getting into or out of a parking spot.

Always be careful when you enter a driveway or drive up or down steep ramps or over

curbs or other obstacles. Parts of the vehicle close to the ground may be damaged (such as
bumper covers, spoilers, and parts of the electric motor, suspension, and exhaust systems).

Slight differences to these figures are possible, depending on wheel and tire size fitted and the level

selected.

Varies depending on your vehicle's equipment (electric motor, tires, wheels, tire inflation pressure, driving

situation and other factors).

Vehicle key set

Introduction

In this section you’ll find information about:

Remote control vehicle keys

Indicator light in the remote control vehicle key

Replacing the remote control vehicle key battery

Synchronizing the remote control vehicle key

More information:

  Volkswagen Information System
  Power locking system
  Starting and stopping the electric motor
  Consumer information
  Emergency closing and opening

DANGER

20 mm button cells and other lithium batteries will cause serious personal injury and even
death within a short time if swallowed.

Always keep remote control vehicle key fobs with batteries, spare batteries, as well as

dead button cell and larger 20 mm batteries out of the reach of children.

Get medical attention immediately if you suspect that a battery has been swallowed.

WARNING

Improper use of vehicle keys can result in serious personal injury.

Always take the key with you when you leave the vehicle. It can be used to start the elec-

tric motor and operate vehicle systems such as the power windows, leading to serious per-
sonal injury. Children or other unauthorized persons could also lock the doors and the lug-
gage compartment.

Never leave children, disabled persons, or anyone who cannot help themselves in the

vehicle. The doors can be locked with the remote control vehicle key. This could leave people
trapped in the vehicle in an emergency. Depending on the time of year, people trapped in the
vehicle can be exposed to very high or very low temperatures.

A closed vehicle can become very hot or very cold, depending on the season. Particularly

in the summer, heat buildup in the passenger and luggage compartment of a parked vehicle
can result in temperatures in the vehicle that are much higher than the outside temperatures.
Temperatures can quickly reach levels that can cause unconsciousness and death, particu-
larly to small children.

Never remove the key from the ignition switch while the vehicle is moving or rolling to a

stop. The steering wheel will lock and you will not be able to steer or control the vehicle.

Remote control vehicle keys

Fig. 17 Remote control vehicle key with panic button.

Please first read and note the introductory information and heed the WARNINGS

Remote control vehicle key

The remote control vehicle key can unlock and lock the vehicle from a distance

⇒ Power locking

system.

The remote transmitter and battery are inside the remote control vehicle key. The receiver is inside the
passenger compartment. The operating range of the remote control vehicle key for a fresh battery is
several yards (meters) around the vehicle.

If the remote control vehicle key will not lock or unlock your vehicle, you probably need to replace the

battery in the remote control vehicle key

⇒ Replacing the remote control vehicle key battery. If this is

not the problem, the key should be resynchronized by an authorized Volkswagen dealer, an author-
ized Volkswagen Service Facility, or another authorized Volkswagen dealer or Volkswagen Service

Facility. See also

⇒ Synchronizing the remote control vehicle key.

Folding the key bit in or out

Pressing button

⇒

fig. 17

(1)

releases the key bit and folds it out.

To fold the key bit in press button

(1)

while pressing the key bit back until it clicks.

Panic button

Press the panic button

(2)

only in emergencies! After pushing the panic button, the horn will sound and

the turn signals will flash. Press the panic button again to switch off the panic feature.

Replacement vehicle keys

The vehicle identification number is required to get a replacement key or an additional remote control
vehicle key.

Each new vehicle key contains a microchip and must be coded with the data from the vehicle's elec-
tronic immobilizer. A vehicle key will not work if it does not contain a microchip or contains a chip that
is not coded, even if the key bit was cut correctly.

You can obtain additional or duplicate remote control vehicle keys from authorized Volkswagen deal-
ers, authorized Volkswagen Service Facilities, and from certain independent repair facilities and lock-
smiths which are qualified to make remote control vehicle keys.

Each vehicle key must be programmed by an authorized Volkswagen dealer or an authorized
Volkswagen Service Facility in order for it to work with your vehicle.

To find the nearest qualified independent repair facility, locksmith, or Volkswagen dealer which can cut
and code replacement vehicle keys, call the VW Customer Care Hotline at 1-800-822-8987 or visit
http://www.vw.com and search for “replacement keys.”

Canadian customers can contact an authorized Volkswagen dealer or Volkswagen Service Facility or
call the Volkswagen Canada Customer CARE Center at 1-800-822-8987.

NOTICE

The remote control vehicle keys contain electrical components. Protect them from damage,
moisture and rough handling.

Do not press the buttons on the remote control vehicle key unless you actually want to use the

function in question. Since terrain and conditions vary, pressing a button on the remote control vehicle
key when it is not necessary may unlock the vehicle or set off the panic alarm, even if you think you
are out of range.

Remote control vehicle key functions can be temporarily disrupted by interference from transmit-

ters near the vehicle that use the same frequency range (such as radio equipment or mobile phones).

Things between the remote control vehicle key and vehicle, bad weather, as well as a weak

battery can reduce the operating range.

If the remote control vehicle key buttons

⇒ Unlocking or locking the vehicle from the outside or

the power locking buttons

⇒ Unlocking or locking the vehicle from the inside are pushed repeatedly in

quick succession, the power locking system is switched off for a brief period to help keep it from being
overloaded. The vehicle is then unlocked for about 30 seconds. Unless a door or the rear hatch is
opened in this span of time, the vehicle is automatically locked afterwards.

Indicator light in the remote control vehicle key

Fig. 18 Indicator light in the remote control vehicle key.

Please first read and note the introductory information and heed the WARNINGS

If a button on the remote control vehicle key is pressed briefly, the indicator light

⇒

fig. 18

(arrow) will

flash once briefly. If you push and hold a button, it flashes repeatedly.

If the indicator light in the remote control vehicle key does not light up when the button is pressed, the

battery inside the key must be replaced

⇒ Replacing the remote control vehicle key battery.

A Declaration of Compliance with United States FCC and Industry Canada regulations is found in the

Consumer information section of this Manual

⇒ Consumer information.

Replacing the remote control vehicle key battery

Fig. 19 Remote control vehicle key: Open battery compartment cover.

Fig. 20 Remote control vehicle key: Remove old battery.

Please first read and note the introductory information and heed the WARNINGS

Volkswagen recommends having the battery in the remote control vehicle key changed by an author-
ized Volkswagen dealer or an authorized Volkswagen Service Facility.

The battery is on the back of the remote control vehicle key under a cover

⇒

fig. 19

When changing the battery, pay attention to the correct polarity and use the same type of battery
⇒ .

Replacing the battery

Unfold the key bit on the remote control vehicle key

⇒ Remote control vehicle keys.

Remove the cover on the back of the remote control vehicle key in the direction of the arrow

⇒

fig. 19

using a suitable object such as a coin

⇒ .

Use a thin object to pry the battery out of the battery compartment

⇒

fig. 20

Position the new battery in as shown

⇒

fig. 20

and press it into the battery compartment (opposite

direction of the arrow)

⇒ .

Position the cover as shown

⇒

fig. 19

and press it down (opposite direction of the arrow) until you

hear it click into place.

NOTICE

Changing the battery improperly can damage the remote control vehicle key.

Using the wrong battery can damage the remote control vehicle key. Replace a dead battery

with a new one that has the same voltage, size, and specifications.

Make sure the plus and minus poles of the battery are correctly positioned.

Dispose of old batteries in an environmentally responsible manner and keep them out of the

reach of children.

Batteries of the type used in your remote control vehicle key may contain Perchlorate Material.

Special handling may apply – see http://www.dtsc.ca.gov/hazardouswaste/perchlorate. Obey all legal
requirements regarding handling and disposal of these batteries. Authorized Volkswagen dealers and
authorized Volkswagen Service Facilities are familiar with the requirements, and we recommend that
you have them perform this service for you.

Synchronizing the remote control vehicle key

Please first read and note the introductory information and heed the WARNINGS

If the button is pressed often while outside the operating range, it is possible that the vehicle cannot
be locked or unlocked anymore with the remote control vehicle key. Synchronize the vehicle key as
follows:

Unfold the key bit on the remote control vehicle key

⇒ Remote control vehicle keys.

Remove the cap from the outside door handle on the driver door

⇒ Emergency closing and open-

ing.

Press the button on the remote control vehicle key. Stand immediately next to vehicle while

doing so.

Manually unlock the vehicle using the key bit within 1 minute. The synchronization is complete.
Reinstall the cap on the driver door handle.

Power locking system

Introduction

In this section you’ll find information about:

Indicator light in the driver door

Description of the power locking system

Unlocking or locking the vehicle from the outside

Unlocking or locking the vehicle from the inside

Unlocking or locking the vehicle with Keyless Access

Anti-theft alarm system

The power locking system works properly only when all doors and the rear hatch are completely
closed. When the driver door is open, the vehicle cannot be locked with the remote control vehicle key.

For vehicles equipped with Keyless Access with push-button start, the vehicle can be locked only if the
ignition is switched off and the driver door is closed.

Leaving the vehicle unlocked for longer periods of non-use (for example, in your garage) can cause
the vehicle battery to drain so that the electric motor can no longer be started.

More information:

  Exterior views
  Volkswagen Information System
  Vehicle key set
  Doors
  Rear hatch
  Power windows
  Power sunroof
  Emergency closing and opening

WARNING

Improper use of power locks can result in serious personal injury.

The power locking button locks all doors. Locking the doors from the inside can help

prevent unintended door opening during a collision and can also prevent unwanted entry
from the outside. Locked doors can, however, delay assistance to vehicle occupants and
rescue from the outside in an accident or other emergency.

Never leave children or anyone who cannot help themselves behind in the vehicle. All

doors can be locked from the inside with the power lock button. This could leave people
trapped in the vehicle in an emergency. Depending on the time of year, people trapped in the
vehicle can be exposed to very high or very low temperatures.

A closed vehicle can become very hot or very cold, depending on the season. Particularly

Never allow passengers to remain in a locked vehicle. In an emergency any person still

inside the vehicle might not be able to get out.

Indicator light in the driver door

Please first read and note the introductory information and heed the WARNINGS

The indicator light for the power locking system is in the driver door

⇒ Passenger compartment.

After the vehicle is locked

Meaning

The red LED light flashes for
about 2 seconds in short intervals,
then slower.

The vehicle is locked.

Red LED light flashes for about
2 seconds in short intervals, then
lights up continuously for about
30 seconds.

Locking system malfunction. See an
authorized Volkswagen dealer or an
authorized Volkswagen Service Facili-
ty.

NOTICE

Failure to heed warning lights or text WARNINGS can result in vehicle damage.

Description of the power locking system

Please first read and note the introductory information and heed the WARNINGS

The power locking system lets you unlock and lock all doors and the rear hatch:

From the outside with the vehicle key

⇒ Unlocking or locking the vehicle from the outside.

From the outside with Keyless Access (if equipped)

⇒ Unlocking or locking the vehicle with Key-

less Access.

From the inside with the power locking button

⇒ Unlocking or locking the vehicle from the inside.

When the vehicle is locked from the outside, the battery charge port cover is also locked.

Certain central locking functions can be turned on and off in the Infotainment system by pressing the

button followed by the

and Open and close function keys

⇒ Menu and system settings (SET-

UP), or by an authorized Volkswagen dealer or authorized Volkswagen Service Facility.

The doors and the rear hatch can be locked manually if the remote control vehicle key or the power

locking system is not working

⇒ Emergency closing and opening.

Automatic locking (Auto lock)

The vehicle locks automatically when it reaches a speed of about 10 mph (15 km/h). When the vehicle

is locked, the indicator light comes on in the power locking button

⇒

fig. 22

Automatic unlocking (Auto unlock)

All doors automatically unlock when you switch off the ignition or open a door from inside the vehicle.
On vehicles with automatic transmission, the doors will also unlock when the selector lever is in Park
(P) or the ignition is switched off. Auto unlock works only if the vehicle has been automatically locked

with the Auto lock feature. The indicator light goes out in the power locking button when the doors

unlock

⇒

fig. 22

Locking the vehicle after airbag inflation

If the airbags are activated during a collision, the entire vehicle is unlocked. Depending on the severity
of the damage, the vehicle can be locked after a collision when the airbags have deployed as follows:

Function

Action

Locking the vehicle
with the power lock-
ing button:

– Switch the ignition off.
– Open and close a door once.
– Press the power locking button .

Locking the vehicle
with the remote con-
trol vehicle key:

– Switch the ignition off.
OR: Remove the vehicle key from the ignition.
– Open a door once.
– Lock the vehicle with the remote control vehicle
key.

If the vehicle key buttons

⇒ Unlocking or locking the vehicle from the outside or the power lock-

ing buttons

⇒ Unlocking or locking the vehicle from the inside are pushed repeatedly in quick succes-

sion, the power locking system is switched off for a brief period to help keep it from being overloaded.
The vehicle is then unlocked for about 30 seconds. Unless a door or the rear hatch is opened during
this time, the vehicle is automatically locked afterwards.

Unlocking or locking the vehicle from the outside

Fig. 21 Remote control vehicle key with panic button.

Please first read and note the introductory information and heed the WARNINGS

Volkswagen e-Golf (2015 year). Manual - part 3