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DIAGNOSIS AND REPAIR WORK FLOW STC-21 < BASIC INSPECTION > C D E F H I J K L M A B STC N O P YES >> GO TO 7. NO >> Check harness and connectors based on the information obtained by interview. Refer to . 7. FINAL CHECK With CONSULT 1. Check the reference value for “EPS” control unit. 2. Recheck the symptom and check that symptom is not reproduced on the same conditions. YES >> GO TO 3. NO >> Inspection End. Diagnostic Work Sheet INFOID:0000000010119194 Description • In general, customers have their own criteria for a problem. Therefore, it is important to understand the symptom and status well enough by asking the customer about his/her concerns carefully. To systemize all the information for the diagnosis, prepare the interview sheet referring to the interview points. • In some cases, multiple conditions that appear simultaneously may cause a DTC to be detected. Interview sheet sample Interview sheet Customer MR/MS Registration Initial year Vehicle type VIN Storage date Mileage km (Mile) Symptom The steering wheel position (center) is in the wrong position. EPS warning lamp turns on. Noise Vibration Others ( ) First occurrence Recently Others ( ) Frequency of occurrence Always Under a certain conditions of Sometimes (time(s)/day) Climate con- Irrelevant Weather Fine Cloud Rain Snow Others ( ) Temperature Hot Warm Cool Cold Temperature [Approx. °C °F)] Relative humidity High Moderate Low Road conditions Urban area Suburb area High way Mountain road (uphill or down hill) Rough road Operation conditions, etc. Irrelevant During driving During acceleration At constant speed driving During deceleration During cornering (right curve or left curve) During steering |