Ford C-MAX Hybrid / Energi (2016 year). Manual - part 74

System data cannot be accessed without
special equipment and access to the
vehicle's SYNC module. Ford Motor
Company and Ford of Canada will not
access the system data for any purpose
other than as described absent consent, a
court order, or where required by law
enforcement, other government
authorities, or other third parties acting
with lawful authority. Other parties may
seek to access the information
independently of Ford Motor Company and
Ford of Canada. For further privacy
information, see the sections on 911 Assist,
Vehicle Health Report, and Traffic,
Directions and Information.

USING VOICE RECOGNITION

This system helps you control many
features using voice commands. This
allows you to keep your hands on the
wheel and focus on what is in front of you.

Helpful Hints
•

Make sure the interior of your vehicle is
as quiet as possible. Wind noise from
open windows and road vibrations may
prevent the system from correctly
recognizing spoken commands.

•

After pressing the voice button, wait
until after the tone sounds and
Listening appears before saying a
command. Any command spoken
before this does not register with the
system.

•

Speak naturally, without long pauses
between words.

•

At any time, you can interrupt the
system while it is speaking by pressing
the voice button.

Initiating a Voice Session

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Initiate a voice session by
pressing the voice button on the
steering wheel controls.  See

Using Voice Recognition (page 299).

When prompted you can say any of the following:

If you want the system to carry out the following

Voice command

Stream audio from your phone.

Bluetooth Audio

Cancel the requested action.

Cancel

Access mobile applications.

mobile (apps | applica-
tions)

Make calls.

Phone

Access the device connected to your USB port.

USB [1]

Run a vehicle health report.

Vehicle Health (Report)

If you want the system to carry out the following

Voice command

Adjust the level of voice interaction and feedback.

Voice Settings | Voice
Preferences

Hear a list of voice commands available in the current mode.

Help

You can say any of the voice commands that appear within open and close brackets that
are separated by |. For example, where (cancel | stop | exit) appears you say; cancel or
stop or exit.

You must say any of the voice commands that appear outside of open and close brackets.
For example, where mobile (apps | applications) appears, you must say mobile followed
by either apps or applications.

You do not need to say words that appear within square brackets. For example, for where
(USB [stick] | iPOD | MP3 [player]) appears, you can say USB or USB stick.

Note: SYNC Services and Vehicle health report are only available in the United States of
America.

System Interaction and Feedback

The system provides feedback through
audible tones, prompts, questions and
spoken confirmations depending on the
situation and the chosen level of
interaction (voice settings). You can
customize the voice recognition system to
provide more or less instruction and
feedback.

The default setting is to a higher level of
interaction in order to help you learn to use
the system. You can change these settings
at any time.

Adjusting the Interaction Level

E142599

Initiate a voice session by
pressing the voice button on the
steering wheel controls.  See

Using Voice Recognition (page 299).

When prompted say the following:

If you want the system to carry out the following

Voice command

Voice Settings | Voice Preferences

Followed by either of the following:

Provide more detailed interaction and guidance.

Interaction Mode
Standard

Provide less audible interaction and more tone prompts.

Interaction Mode
Advanced

The system defaults to the standard interaction mode.

Confirmation prompts are short questions
the system asks when it is not sure of your
request or when there are multiple possible
responses to your request. For example,
the system may ask "Phone, is that

correct?". If turned off, the system simply
makes a best guess as to what you
requested and may ask you to confirm
settings.

If you want the system to carry out the following

Voice command

Make a best guess from the command; you may still occa-
sionally be asked to confirm settings.

Confirmation Prompts
Off

Clarify your voice command with a short question.

Confirmation Prompts
On

The system creates candidate lists when
it has the same confidence level of several
options based on your voice command.
When turned on, it may prompt you with
as many as four possibilities for
clarification.

For example, say "Say 1 after the tone to
call John Doe at home. Say 2 after the tone
to call Johnny Doe on mobile. Say 3 after
the tone to call Jane Doe at home." You
could also say "Say 1 after the tone to play
John Doe, Say 2 after the tone to play
Johnny Doe."

If you want the system to carry out the following

Voice command

Make a best guess from the media candidate list. You may
still occasionally be asked questions.

Media Candidate Lists
Off

Clarify your voice command for media candidates.

Media Candidate Lists On

Make a best guess from the phone candidate list. You may
still occasionally be asked questions.

Phone Candidate Lists
Off

Clarify your voice command for phone candidates.

Phone Candidate Lists
On

USING SYNC™ WITH YOUR
PHONE

Hands-free calling is one of the main
features of SYNC. While the system
supports a variety of features, many are
dependent on your cell phone's
functionality. At a minimum, most cell
phones with Bluetooth wireless technology
support the following functions:
•

Answering an incoming call.

•

Ending a call.

•

Using privacy mode.

•

Dialing a number.

•

Redialing.

•

Call waiting notification.

•

Caller ID.

Other features, such as text messaging
using Bluetooth and automatic phonebook
download, are cell phone-dependent
features. To check your cell phone's
compatibility, see your cell phone's manual
and visit www.SYNCMyRide.com,
www.SYNCMyRide.ca or
www.syncmaroute.ca.

Pairing a Cell Phone for the First
Time

Note: SYNC can support downloading up
to approximately 1000 entries per
Bluetooth-enabled cell phone.

Note: Make sure to switch on the ignition
and the radio. Put the transmission in
position park (P) (automatic transmission)
or neutral with the parking brake applied
(manual transmission).

Note: To scroll through the menus, press
the up and down arrows on your audio
system.

Wirelessly pairing your cell phone with
SYNC allows you to make and receive
hands-free calls.

Press the phone button. When the display indicates there is no cell phone paired,
do the following:

Action and Description

Message

Press the OK button.

NO PHONE

FIND SYNC

1.

Press the OK button.

2. Put your cell phone into Bluetooth discovery mode. See

your device's manual if necessary.

3. When prompted on your cell phone's display, enter the

six-digit PIN provided by SYNC in the radio display. The
display indicates when the pairing is successful.