Ford C-MAX Hybrid / Energi (2016 year). Manual - part 49

E148862

1.

Remove the jumper cable from the
negative prong.

2. Remove the jumper cable on the

negative (-) terminal of the booster
vehicle's battery.

3. Remove the jumper cable from the

positive (+) terminal of the booster
vehicle's battery.

4. Remove the jumper cable from the

positive (+) prong of the disabled
vehicle's battery.

After disconnecting the jumper cables, let
the disabled vehicle sit in Ready to Drive
mode for several minutes to charge the
12V battery. The disabled vehicle can
charge the 12V battery even if the gasoline
engine may be off. The 12V battery will
receive power from the high-voltage
battery instead.

COLLISION, DAMAGE OR FIRE
EVENT

Guidance for Ford Motor Company
Electric and Hybrid-Electric
Vehicles Equipped With High
Voltage Batteries

(Vehicle Owner/Operator/General
Public)
Electric and Hybrid-Electric Vehicle
Considerations

In the event of damage or fire involving
an electric vehicle (EV) or
hybrid-electric vehicle (HEV):

•

Always assume the high-voltage
battery and associated components
are energized and fully charged.

•

Exposed electrical components, wires
and high-voltage batteries present
potential high-voltage shock hazards.

•

Venting/off-gassing high-voltage
battery vapors are potentially toxic and
flammable.

•

Physical damage to the vehicle or
high-voltage battery may result in
immediate or delayed release of toxic,
flammable gases and fire.

Vehicle Information and General
Safety Practices

•

Know the make and model of your
vehicle.

•

Review the owner’s manual and
become familiar with your vehicle’s
safety information and recommended
safety practices.

•

Do not attempt to repair damaged
electric and hybrid-electric vehicles
yourself. Contact an authorized Ford
Dealer or vehicle manufacturer
representative for service.

Crashes

A crash or impact significant enough to
require an emergency response for
conventional vehicles would also require
the same response for an electric or
hybrid-electric vehicle.

If possible

•

Move your car to a safe, nearby
location and remain on the scene.

•

Roll down the windows before shutting
your vehicle off.

•

Place your vehicle in Park, set the
parking brake, turn off the vehicle,
activate the hazard lights, and move
your key(s) at least 16 feet (5 meters)
away from the vehicle.

Always

•

Call 911 if assistance is needed and
advise that an electric or hybrid-electric
vehicle is involved.

•

Do not touch exposed electrical
components or the engine
compartment, as a shock hazard may
exist.

•

Avoid contact with leaking fluids and
gases, and remain out of the way of
oncoming traffic until emergency
responders arrive.

•

When emergency responders arrive,
tell them that the vehicle involved is an
electric vehicle or hybrid vehicle.

Fires

As with any vehicle, call 911 immediately if
you see sparks, smoke or flames coming
from the vehicle.

•

Exit the vehicle immediately.

•

Advise 911 that an electric or
hybrid-electric vehicle is involved.

•

As with any vehicle fire, do not inhale
smoke, vapors or gas from the vehicle,
as they may be hazardous.

•

Remain a safe distance from the
vehicle and try to stay clear of the
smoke.

•

Stay out of the roadway and stay out
of the way of any oncoming traffic
while awaiting the arrival of emergency
responders.

Post-Incident

•

Do not store a severely damaged
vehicle with a lithium-ion battery inside
a structure or within 50 feet (15
meters) of any structure or vehicle.

•

Make sure that passenger and cargo
compartments remain ventilated (i.e.
open window, door or trunk).

•

For vehicles in the United States, notify
Ford Motor Company 1-800-392-3673
(then follow the prompts on the voice
response menu), an authorized Ford
dealer or service center as soon as
possible as there may be other steps
to secure and discharge the
high-voltage battery.

•

For vehicles in Canada, notify Ford
Motor Company 1-800-565-3673
(then follow the prompts on the voice
response menu), an authorized Ford
dealer or service center as soon as
possible as there may be other steps
to secure and discharge the
high-voltage battery.

•

Call 911 if you observe leaking fluids,
sparks, smoke or flames, or hear
gurgling or bubbling from the
high-voltage battery.

POST-CRASH ALERT SYSTEM

The system flashes the direction indicators
and sounds the horn (intermittently) in the
event of a serious impact that deploys an
airbag (front, side, side curtain or Safety
Canopy) or the safety belt pretensioners.

The horn and indicators will turn off when:
•

You press the hazard control button.

•

You press the panic button on the
remote entry transmitter (if equipped).

•

Your vehicle runs out of power.

GETTING THE SERVICES YOU
NEED

Warranty repairs to your vehicle must be
performed by an authorized dealer. While
any authorized dealer handling your vehicle
line will provide warranty service, we
recommend you return to your selling
authorized dealer who wants to ensure
your continued satisfaction.

Please note that certain warranty repairs
require special training and equipment, so
not all authorized dealers are authorized
to perform all warranty repairs. This means
that, depending on the warranty repair
needed, you may have to take your vehicle
to another authorized dealer.

A reasonable time must be allowed to
perform a repair after taking your vehicle
to the authorized dealer. Repairs will be
made using Ford or Motorcraft® parts, or
remanufactured or other parts that are
authorized by Ford.

Away From Home

If you are away from home when your
vehicle needs service, contact the Ford
Customer Relationship Center or use the
online resources listed below to find the
nearest authorized dealer.

In the United States:

Mailing address

Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, MI 48126

Telephone

1-800-392-3673 (FORD)
(TDD for the hearing impaired:
1-800-232-5952)

Additional information and resources are
available online:

Website

www.owner.ford.com

These are some of the items that can be
found online:
•

U.S. dealer locator by Dealer Name,
City/State or Zip Code.

•

Owner Manuals.

•

Maintenance Schedules.

•

Recalls.

•

Ford Extended Service Plans.

•

Ford Genuine Accessories.

•

Service specials and promotions.

In Canada:

Mailing address

Customer Relationship Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6K 0C8

Telephone

1-800-565-3673 (FORD)

Website

www.ford.ca

Twitter

@FordServiceCA (English Canada)
@FordServiceQC (Quebec)

Additional Assistance

If you have questions or concerns, or are
unsatisfied with the service you are
receiving, follow these steps:

1.

Contact your Sales Representative or
Service Advisor at your selling or
servicing authorized dealer.