Ford C-MAX Hybrid / Energi (2016 year). Manual - part 48

ROADSIDE ASSISTANCE

Vehicles Sold in the United States:
Getting Roadside Assistance

To fully assist you should you have a
vehicle concern, Ford Motor Company
offers a complimentary roadside
assistance program. This program is
separate from the New Vehicle Limited
Warranty. The service is available:

•

24 hours a day, seven days a week.

•

For the coverage period listed on the
Roadside Assistance Card included in
your Owner's Manual portfolio.

Roadside Assistance covers:
•

A flat tire change with a good spare, if
provided with the vehicle (except
vehicles supplied with a tire inflation
kit).

•

Battery jump start.

•

Lock-out assistance (key replacement
cost is the customer's responsibility).

•

Fuel delivery — independent service
contractors, if not prohibited by state,
local or municipal law, shall deliver up
to 2 gal (7.6 L) of gasoline or 5 gal
(18.9 L) of diesel fuel to a disabled
vehicle. Roadside Assistance limits fuel
delivery service to two no-charge
occurrences within a 12-month period.

•

Winch out — available within 100 ft
(30.5 m) of a paved or county
maintained road, no recoveries.

•

Towing — independent service
contractors, if not prohibited by state,
local or municipal law, shall tow Ford
eligible vehicles to an authorized dealer
within 35 mi (56 km) of the
disablement location or to the nearest

authorized dealer. If a member
requests a tow to an authorized dealer
that is more than 35 mi (56 km) from
the disablement location, the member
shall be responsible for any mileage
costs in excess of 35 mi (56 km).

Roadside Assistance includes up to $200
for a towed trailer if the disabled eligible
vehicle requires service at the nearest
authorized dealer. If the towing vehicle is
operational but the trailer is not, then the
trailer does not qualify for any roadside
services.

Vehicles Sold in the United States:
Using Roadside Assistance

Complete the roadside assistance
identification card and place it in your
wallet for quick reference. This card is in
the owner's information portfolio in the
glove compartment.

United States Ford vehicle customers who
require Roadside Assistance, call
1-800-241-3673.

If you need to arrange roadside assistance
for yourself, Ford Motor Company
reimburses a reasonable amount for
towing to the nearest dealership within
35 mi (56 km). To obtain reimbursement
information, United States Ford vehicle
customers call 1-800-241-3673.
Customers need to submit their original
receipts.

Vehicles Sold in Canada: Getting
Roadside Assistance

To fully assist you should you have a
vehicle concern, Ford Motor Company of
Canada, Limited offers a complimentary
roadside assistance program. This program
is eligible within Canada or the continental
United States.

This program is separate from the New
Vehicle Limited Warranty, but the coverage
is concurrent with the powertrain coverage
period of your vehicle.

Canadian customers who require roadside
assistance, call 1-800-665-2006.

Vehicles Sold in Canada: Using
Roadside Assistance

Complete the roadside assistance
identification card and place it in your
wallet for quick reference.

In Canada, this card is found in the
Warranty Guide in the glove compartment
of your vehicle.

Vehicles Sold in Canada: Roadside
Assistance Program Coverage

The service is available 24 hours a day,
seven days a week.

Canadian roadside coverage and benefits
may differ from the U.S. coverage.

For complete program coverage details
you may contact your dealer, you can call
us in Canada at 1-800-665-2006, or visit
our website at www.ford.ca.

HAZARD WARNING FLASHERS

Note: If used when the vehicle is not
running, the battery will lose charge. There
may be insufficient power to restart your
vehicle.

The hazard warning button is
located on the instrument panel.
Use it when your vehicle is

creating a safety hazard for other
motorists.

•

Press the button to turn on the hazard
warning function, and the front and
rear direction indicators will flash.

•

Press the button again to turn them
off.

FUEL SHUTOFF

WARNING

Failure to inspect and, if necessary,
repair fuel leaks after a collision may
increase the risk of fire and serious

injury. Ford Motor Company recommends
that the fuel system be inspected by an
authorized dealer after any collision.

In the event of a moderate to severe
collision, this vehicle has a fuel pump
shut-off feature that stops the flow of fuel
to the engine. Not every impact will cause
a shut-off.

Should your vehicle shut off after a
collision, you may restart your vehicle.

For vehicles equipped with a key system:

1.

Switch off the ignition.

2. Switch on the ignition.

3. Check the information display for the

Ready to Drive light as the gasoline
engine may not start, but the electric
motor may be running. If you do not see
the Ready to Drive light, repeat Steps
1 and 2 up to two more times.

For vehicles equipped with a push button
start system:

1.

Press the push button start to switch
off the ignition.

2. Press the brake pedal and press the

push button start to switch on the
ignition.

3. Check the information display for the

Ready to Drive light as the gasoline
engine may not start, but the electric
motor may be running. If you do not see
the Ready to Drive light, repeat Steps
1 and 2 up to two more times.

Note: When you try to restart your vehicle
after a fuel shutoff, the vehicle makes sure
that the electrical system is safe to restart.
Once your vehicle determines that the
electrical system is safe, then the vehicle
will allow you to restart.

Note: In the event that your vehicle does
not restart after your third attempt, contact
an authorized dealer.

JUMP STARTING THE VEHICLE

WARNINGS

The gases around the battery can
explode if exposed to flames, sparks
or lit cigarettes. An explosion could

result in injury or vehicle damage.

Batteries contain sulfuric acid which
can burn skin, eyes and clothing, if
contacted.

Do not attempt to push-start your
automatic transmission vehicle. Automatic
transmissions do not have push-start
capability. Attempting to push-start a
vehicle with an automatic transmission
may cause transmission damage.

Preparing Your Vehicle

Note: Use only a 12-volt supply to start your
vehicle.

Note: Do not disconnect the battery of the
disabled vehicle as this could damage the
vehicle's electrical system.

1.

Park the booster vehicle close to the
hood of the disabled vehicle making
sure the two vehicles do not touch. Set
the parking brake on both vehicles and
stay clear of the engine cooling fan and
other moving parts.

2. Check all battery terminals and remove

any excessive corrosion before you
attach the battery cables. Ensure that
vent caps are tight and level.

3. Turn the heater fan on in both vehicles

to protect from any electrical surges.
Turn all other accessories off.

Connecting the Jumper Cables

Your vehicle has a 12-volt battery that has
two prongs accessible from under the
hood. Your vehicle can be jumped the
same way conventional vehicles can by
using these prongs. The illustration below
shows the two connector prongs used for
jump-starting your vehicle.

E192363

A. Positive prong (+)

B. Negative prong (-)

Note: In the illustration, the vehicle on the
bottom is used to designate the assisting
(boosting) battery.

Note: Remove the red cap from the positive
prong (A) on your vehicle before connecting
the cables.

E148861

1.

Connect the positive (+) jumper cable
to the positive (+) prong (A) of the
discharged battery.

2. Connect the other end of the positive

(+) cable to the positive (+) terminal
of the assisting battery.

3. Connect the negative (-) cable to the

negative (-) terminal of the assisting
battery.

4. Make the final connection of the

negative (-) cable to the negative (-)
prong (B) of your vehicle.

Note: Do not attach the negative (-) cable
to fuel lines, engine rocker covers, the intake
manifold or electrical components. These
items should not be considered grounding
points.

WARNING

Never connect the negative end of
the cable to the negative (-) terminal
of the discharged battery. A spark

may cause an explosion of the gases that
surround the battery. Always use the
negative prong as a grounding point.

Make sure that the cables are clear of fan
blades, belts, the moving parts of both
engines, or any fuel delivery system parts.

Jump Starting

1.

Start the booster vehicle and press the
accelerator pedal moderately.

2. Start the disabled vehicle. Check the

instrument cluster for the Ready to
Drive light as the gasoline engine may
not start, but the electric motor may
be running.

3. Once you start the disabled vehicle, run

both vehicles for an additional three
minutes before disconnecting the
jumper cables.

Removing the Jumper Cables

Remove the jumper cables in the reverse
order that they were connected.

Note: In the illustration, the vehicle on the
bottom is used to designate the assisting
(boosting) battery.