* A/C-HEATER SYSTEM UNIFORM INSPECTION GUIDELINES *
GENERAL INFORMATION
A/C-Heater System Motorist Assurance Program
Standards For Automotive Repair
All Makes and Models
INTRODUCTION TO MOTORIST ASSURANCE PROGRAM (MAP)
The Motorist Assurance Program was formed in 1992 by forty
(40) companies who were concerned about the image of automotive
service establishments. Today, MAP is an industry-wide association
dedicated to strengthening consumer satisfaction with the automotive
repair industry. MAP's participants represent the majority of the
nation's multi-bay retail automotive outlets, their parts and
equipment suppliers, independent repair shops, industry associations,
car companies, manufacturers representatives, and the trade press. MAP
is developing standards of service, uniform inspection procedures
and other programs to assure consumers of the industry's
professionalism and the commitment to excellence shared by MAP's
sponsoring companies.
MAP's achievements to date include production and
distribution (over 280,000) of the consumer brochure "How to Find Your
Way Under the Hood and Around Your Car", development of a Pledge of
Satisfaction to Consumers and Standards of Service and establishment
of relationships with regulatory agencies.
As auto repair becomes an issue for federal and state
regulators, MAP is working to educate government leaders on the
dynamics of automotive service and the self-monitoring efforts MAP has
undertaken on the industry's behalf. MAP's sponsoring companies are
becoming well-known to government representatives as exemplary
businesses working to improve the industry. Media sources also look to
MAP to provide information and advice to consumers and on working with
automotive technicians and repair establishments.
In the next few months, MAP plans to assist member repair
facilities in implementing the MAP Pledge to Customers, establishing
an alternate dispute resolution system to help resolve customer
complaints within the industry, and developing a shop accreditation
program to encourage policies in concert with the MAP Standards of
Service and Inspection Guidelines.
MAP has united the aftermarket behind its consumer-oriented
goals and has established itself both within and outside of the
industry. We welcome you to join us as MAP continues its outreach.
With your support, both the automotive repair industry and your
customers will reap the benefits. Please contact MAP at:
808 17th Street, NW
Suite 200
Washington, D.C. 20006
202 466 7050