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General Procedures for Lexus SSCs and LSCs
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Preparing for the Delivery after SSC/LSC • Wash/clean the vehicle inside and out. delivery or return of rental vehicle. Delivery of the Vehicle SSC/LSC Completion
The delivery of the vehicle is a very important part of ensuring a high level of customer satisfaction. Explain
Follow-Up
Complete 100% after-service follow-up is critical to ensure complete customer satisfaction with the repairs
Work Order Closing/ Claim Submission
Each SSC/LSC dealer notification package will include information that explains the policies and procedures
NOTE: Lexus warranty will only accept one claim per vehicle under the terms of an SSC/LSC. Please Recap of Claim Submission and General • Lexus will pay for gas tank fill-up (actual cost) exceed $20 per vehicle) |