Mercury Grand Marquis (2011 year). Instruction

MULTI-FUNCTION LEVER

Windshield wiper: Rotate the end
of the control away from you to
increase the speed of the wipers;
rotate towards you to decrease the
speed of the wipers.

Windshield washer: Press the end
of the stalk:
• briefly: causes a single swipe of

the wipers without washer fluid.

• a quick press and hold: the

wipers will swipe three times with
washer fluid.

• a long press and hold: the wipers and washer fluid will be activated for

up to ten seconds.

Courtesy wipe feature: One extra wipe will occur a few seconds after
washing the front window to clear any excess washer fluid remaining on
the windshield.

Note: Do not operate the washer when the washer reservoir is empty.
This may cause the washer pump to overheat. Check the washer fluid
level frequently. Do not operate the wipers when the windshield is dry.
This may scratch the glass, damage the wiper blades and cause the wiper
motor to burn out. Before operating the wiper on a dry windshield,
always use the windshield washer. In freezing weather, be sure the wiper
blades are not frozen to the windshield before operating the wipers.

Windshield wiper/washer features

When the windshield wipers are turned on during daylight, and the
headlamp control is in the autolamp position, the exterior lamps will turn
on after a brief delay and will remain on until the wipers are turned off.

Driver Controls

2011 Crown Victoria (cro)
Owners Guide, 3rd Printing
USA (fus)

TILT STEERING WHEEL

To adjust the steering wheel:

1. Pull and hold the steering wheel
release control toward you.

2. Move the steering wheel up or
down until you find the desired
location.

3. Release the steering wheel
release control. This will lock the
steering wheel in position.

WARNING: Never adjust the steering wheel when the vehicle is
moving.

ILLUMINATED VISOR MIRROR (IF EQUIPPED)

Lift the mirror cover to turn on the
visor mirror lamps.

Slide-on-rod feature (if
equipped)

Rotate the visor towards the side
window and extend it rearward for
additional sunlight coverage.

Note: To stow the visor back into
the headliner, visor must be
retracted before moving it back
towards the windshield.

Driver Controls

2011 Crown Victoria (cro)
Owners Guide, 3rd Printing
USA (fus)

CENTER CONSOLE (IF EQUIPPED)

Your vehicle may be equipped with a variety of console features. These
include:
• Utility compartment

• Power point (inside storage bin)

• Cupholders

• Air vents to the rear seating positions (heat only)

WARNING: Use only soft cups in the cupholder. Hard objects
can injure you in a collision.

AUXILIARY POWER POINT (12V DC)

Power outlets are designed for accessory plugs only. Do not insert
any other object in the power outlet as this will damage the
outlet and blow the fuse. Do not hang any type of accessory or
accessory bracket from the plug. Improper use of the power
outlet can cause damage not covered by your warranty.

The auxiliary power point is located under the cup holder and ashtray
drawer in the center stack. The auxiliary power point for five passenger
vehicles is located in the floor console storage bin.

Do not use the power point for operating the cigarette lighter element (if
equipped).

Note: Do not plug optional electrical accessories into the cigarette lighter
socket (if equipped). Improper use of the lighter can cause damage not
covered by your warranty, and can result in fire or serious injury.
To prevent the fuse from being blown, do not use the power point(s)
over the vehicle capacity of 12V DC/180W. If the power point or cigar
lighter socket is not working, a fuse may have blown. Refer to Fuses and
relays in the Roadside Emergencies chapter for information on
checking and replacing fuses.
To have full capacity usage of your power point, the engine is required to
be running to avoid unintentional discharge of the battery. To prevent
the battery from being discharged:
• do not use the power point longer than necessary when the engine is

not running,

• do not leave battery chargers, video game adapters, computers and

other devices plugged in overnight or when the vehicle is parked for
extended periods.

Always keep the power point caps closed when not being used.

Driver Controls

2011 Crown Victoria (cro)
Owners Guide, 3rd Printing
USA (fus)

POWER WINDOWS

WARNING: Do not leave children unattended in the vehicle and
do not let children play with the power windows. They may

seriously injure themselves.

WARNING: When closing the power windows, you should verify
they are free of obstructions and ensure that children and/or

pets are not in the proximity of the window openings.

Press and pull the window switches
to open and close windows.
• Press down (to the first detent)

and hold the switch to open.

• Pull up (to the first detent) and

hold the switch to close.

One-touch down

Allows the driver’s window to open fully without holding the control
down. Press the switch completely down to the second detent and
release quickly. The window will open fully. Momentarily press the switch
to any position to stop the window operation.

Window lock

The window lock feature allows only
the driver to operate the power
windows.

To lock out all the window controls
(except for the driver’s) press the
right side of the control. Press the
left side to restore the window
controls.

Accessory delay

With accessory delay, the power window switches and radio may be used
for up to 10 minutes after the ignition switch is turned off or until any
door is opened.

Driver Controls

2011 Crown Victoria (cro)
Owners Guide, 3rd Printing
USA (fus)

INTERIOR MIRROR

The interior rear view mirror has two pivot points on the support arm
which lets you adjust the mirror up or down and from side to side.

WARNING: Do not adjust the mirror while the vehicle is in
motion.

Automatic dimming interior rear view mirror (if equipped)

The interior rear view mirror has an auto-dimming function. The
electronic day/night mirror will change from the normal (high reflective)
state to the non-glare (darkened) state when bright lights (glare) reach
the mirror. When the mirror detects bright light from behind the vehicle,
it will automatically adjust (darken) to minimize glare.

The mirror will automatically return to the normal state whenever the
vehicle is placed in R (Reverse) to ensure a bright clear view when
backing up.

Do not block the sensors on the front and back of the interior
rear view mirror since this may impair proper mirror
performance.

Note: A rear center passenger and/or raised rear center headrest (if
equipped) may also block the light from reaching the sensor.

Do not clean the housing or glass of any mirror with harsh
abrasives, fuel or other petroleum-based cleaning products.

EXTERIOR MIRRORS

Power side view mirrors

WARNING: Do not adjust the mirror while the vehicle is in
motion.

To adjust your mirrors:

1. Rotate the control clockwise to
adjust the right mirror and rotate
the control counterclockwise to
adjust the left mirror.

2. Move the control in the direction
you wish to tilt the mirror.

3. Return to the center position to lock mirrors in place.

Driver Controls

2011 Crown Victoria (cro)
Owners Guide, 3rd Printing
USA (fus)

Heated outside mirrors

(if equipped)

Both mirrors are heated
automatically to remove ice, mist
and fog when the rear window
defrost is activated.

Do not remove ice from the
mirrors with a scraper or
attempt to readjust the mirror
glass if it is frozen in place.
These actions could cause
damage to the glass and mirrors.

Do not clean the housing or glass of any mirror with harsh
abrasives, fuel or other petroleum-based cleaning products.

Fold-away mirrors

Fold the side mirrors in carefully
when driving through a narrow
space, like an automatic car wash.

POWER ADJUSTABLE FOOT PEDALS (IF EQUIPPED)

The accelerator and brake pedal
should only be adjusted when the
vehicle is stopped and the gearshift
lever is in the P (Park) position.

Press and hold the rocker control to
adjust accelerator and brake pedal.
• Press the right side of the control to adjust the pedals toward you.
• Press the left side of the control to adjust the pedals away from you.
The adjustment allows for approximately 2.5 inches (65 mm) of
maximum travel.

WARNING: Never adjust the accelerator and brake pedal with
feet on the pedals while the vehicle is moving.

Driver Controls

2011 Crown Victoria (cro)
Owners Guide, 3rd Printing
USA (fus)

SPEED CONTROL (IF EQUIPPED)

With speed control set, you can maintain a set speed without keeping
your foot on the accelerator pedal.

WARNING: Do not use the speed control in heavy traffic or on
roads that are winding, slippery or unpaved.

Using speed control

The speed controls are located on the steering wheel; there are two
versions. The following buttons work with speed control:

ON: Press to turn the speed control
on.

OFF: Press to turn the speed
control off.

RESUME: Press to resume a set
speed.

SET +/–: Press to set a speed or to
increase or decrease a set speed.

Setting speed control

4. Press and release ON.

5. Accelerate to the desired speed.

6. Press and release SET +.

7. Take your foot off the accelerator pedal.

8. The indicator

light (if equipped) on the instrument cluster will

turn on.

Note:
• Vehicle speed may vary momentarily when driving up and down a

steep hill.

• If the vehicle speed increases above the set speed on a downhill, you

may want to apply the brakes to reduce the speed.

• If the vehicle speed decreases more than 10 mph (16 km/h) below

your set speed on an uphill, your speed control will disengage.

Disengaging speed control

Press the brake pedal to disengage the speed control. Disengaging the
speed control will not erase previous set speed.

OFF

SET

OFF

RESUME

SET

RESUME

Driver Controls

2011 Crown Victoria (cro)
Owners Guide, 3rd Printing
USA (fus)

Resuming a set speed

Press and release RESUME. This will automatically return the vehicle to
the previously set speed.

Increasing speed while using speed control

To set a higher speed:
• Press and hold SET + until you get to the desired speed, then release.

You can also use SET + to operate the tap-up function. Press and
release SET + to increase the vehicle set speed in 1 mph (1.6 km/h)
increments.

• Use the accelerator pedal to get to the desired speed, then press and

release SET +.

Reducing speed while using speed control

To reduce a set speed:
• Press and hold SET – until you get to the desired speed, then release.

You can also use SET – to operate the tap-down function. Press and
release SET – to decrease the vehicle set speed in 1 mph (1.6 km/h)
increments.

• Press the brake pedal until the desired vehicle speed is reached, then

press and release SET +.

Turning off speed control

To turn off the speed control, press OFF or turn off the ignition.

Note: When you turn the speed control or the ignition off, your speed
control set speed memory is erased.

STEERING WHEEL CONTROLS (IF EQUIPPED)

Audio control features

NEXT: Press to select the next
preset radio station, tape selection
or CD track.

VOL +/– (Volume): Press to
increase or decrease the volume.

Driver Controls

2011 Crown Victoria (cro)
Owners Guide, 3rd Printing
USA (fus)

Climate control features

TEMP +/–: Press to increase or
decrease the interior temperature.

POSITIVE RETENTION FLOOR MAT

WARNING: Do not install additional floor mats on top of the
factory installed floor mats as they may interfere with the

accelerator or the brake pedals.

Position the floor mat so that the
eyelets are over the retention posts
and press down to lock in. Make
sure that the mat does not interfere
with the operation of the accelerator
or the brake pedal. To remove the
floor mat, reverse the installation
procedure.

INTERIOR TRUNK CONTROL

The remote trunk release control is
located on the driver’s door trim
panel and can be operated at any
time.

You can render the switch
inoperable by locking the button
with your master key.

Driver Controls

2011 Crown Victoria (cro)
Owners Guide, 3rd Printing
USA (fus)

KEYS

The vehicle is equipped with a master key which will access the vehicle’s
doors, trunk, glove box, ignition and remote trunk release.

POWER DOOR LOCKS
• Press the

control to unlock all

doors.

• Press the

control to lock all

doors.

Smart locks (if equipped)

With the key in any ignition position, and either the driver’s or
passenger’s door open, the doors cannot be locked using the power door
lock switches.

The vehicle may still be locked with the key in the ignition, and
performing one of the following actions:
• Pressing the instruction lock button on the door.
• Operating the remote entry transmitter (if equipped).
• Operating the keyless entry keypad (if equipped).
• Operating the driver’s door with a key.

Autolock (if equipped)

This feature automatically locks all vehicle doors when:
• all doors are closed,
• the engine is running,
• you shift into any gear, putting the vehicle in motion, and
• the vehicle’s speed is greater than 3 mph (5 km/h).
Autorelock

The autolock feature repeats when:
• a door is opened and closed while the engine is running,
• you shift into any gear, putting the vehicle in motion, and
• the vehicle’s speed is greater than 3 mph (5 km/h).

Locks and Security

2011 Crown Victoria (cro)
Owners Guide, 3rd Printing
USA (fus)

Autounlock

The autounlock feature will unlock all doors when:
• the ignition has been in the on position, all doors are closed, and the

vehicle has been in motion at a speed greater than 12 mph (20 km/h),

• the vehicle has then come to a stop and the ignition is turned to the

accessory or off position, and

• the driver door is opened {within 10 minutes after the ignition was

transitioned to the accessory or off position}.

Note: The vehicle doors will not autounlock if the vehicle has been
electronically locked prior to the driver door being opened.

Deactivating/activating the autolock or autounlock feature

Automatic door locks can also be turned on/off through the following
procedure:

You must complete Steps 1-7 within 30 seconds or the procedure will
have to be repeated. If the procedure needs to be repeated, you must
wait at least 30 seconds. Note: Before following the procedure, make
sure that the ignition is in the off position and all vehicle doors, the
hood, and the decklid are closed.

1. Turn the ignition to the on
position.

2. Press the power door unlock
control on the door panel three
times.

3. Turn the ignition from the on to
the off position.

4. Press the power door unlock control three times.

5. Turn the ignition back to the on position.

6. The door locks will lock/unlock to confirm programming mode is
entered/active.

7. With the ignition still in the on position, for the autolock feature,
press the unlock control once then press the lock control once. The horn
will chirp once if autolock was deactivated or twice (one short and one
long chirp) if autolock was activated. For the autounlock feature,
press the lock control once, then press the unlock control once. The
horn will chirp once if autounlock was deactivated or twice (one short
and one long chirp) if autounlock was activated.

If any door, the hood, or the deck lid is open, the horn will chirp twice,
and the procedure will need to be performed again.

Locks and Security

2011 Crown Victoria (cro)
Owners Guide, 3rd Printing
USA (fus)

8. After having waited the necessary time for the programming to
confirm, turn the ignition to the off position.

Once disabled, the autolock or autounlock feature can be enabled by
repeating the procedure in Steps 1–8.

CHILDPROOF DOOR LOCKS

When these locks are set, the rear
doors cannot be opened from the
inside. The rear doors can be
opened from the outside when the
doors are unlocked.

The childproof locks are located on
rear edge of each rear door and
must be set separately for each
door. Setting the lock for one door
will not automatically set the lock
for both doors.

Move lock control up to engage the
childproof lock. Move control down
to disengage childproof locks.

INTERIOR LUGGAGE COMPARTMENT RELEASE

Your vehicle is equipped with a mechanical interior luggage compartment
release handle that provides a means of escape for children and adults in
the event they become locked inside the luggage compartment.

Adults are advised to familiarize themselves with the operation and
location of the release handle.

Locks and Security

2011 Crown Victoria (cro)
Owners Guide, 3rd Printing
USA (fus)

To open the luggage compartment
door (lid) from within the luggage
compartment, pull the illuminated
“T” shaped handle and push up on
the trunk lid. The handle is
composed of a material that will
glow for hours in darkness following
brief exposure to ambient light.

The “T” shaped handle will be
located either on the luggage
compartment door (lid) or inside
the luggage compartment near the
tail lamps.

WARNING: Keep vehicle
doors and luggage

compartment locked and keep
keys and remote transmitters out
of a child’s reach. Unsupervised
children could lock themselves in
the trunk and risk injury. Children
should be taught not to play in
vehicles.

WARNING: Do not leave children, unreliable adults, or animals
unattended in the vehicle. On hot days, the temperature in the

trunk or vehicle interior can rise very quickly. Exposure of people or
animals to these high temperatures for even a short time can cause
death or serious heat-related injuries, including brain damage. Small
children are particularly at risk.

Locks and Security

2011 Crown Victoria (cro)
Owners Guide, 3rd Printing
USA (fus)

REMOTE ENTRY SYSTEM (IF EQUIPPED)

This device complies with part 15 of the FCC rules and with RSS-210 of
Industry Canada. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and (2) This device
must accept any interference received, including interference that may
cause undesired operation.

Changes or modifications not expressly approved by the party
responsible for compliance could void the user’s authority to
operate the equipment.

The typical operating range for your remote entry transmitter is
approximately 33 feet (10 meters). A decrease in operating range could
be caused by:
• weather conditions,
• nearby radio towers,
• structures around the vehicle, or
• other vehicles parked next to your vehicle.
The remote entry system allows you
to lock or unlock all vehicle doors
without a key. Note: The remote
entry features operate with the
ignition in any position except in the
on position, when the transmission
is in any gear other than P (Park)
or N (Neutral).

If there are problems with the
remote entry system, make sure to
take ALL remote entry
transmitters with you to the authorized dealer in order to aid in
troubleshooting the problem.

Unlocking the doors

1. Press

and release to unlock the driver’s door. Note: The interior

lamps will illuminate.

2. Press

and release again within five seconds to unlock all the doors.

Locking the doors

Press

once to lock all the doors. Upon the first press the doors will

lock and the parking lamps/tail lamps will flash once.

Locks and Security

2011 Crown Victoria (cro)
Owners Guide, 3rd Printing
USA (fus)

Press

again within three seconds to receive confirmation that the

vehicle was successfully locked. Note: If all vehicle doors and the trunk
are closed upon the second press of the

, the horn will chirp once

and the parking lamps/tail lamps will flash once to confirm the successful
locking.

Upon the second press of the

, if any door or the trunk is not

securely closed the horn will chirp twice to warn that successfully
locking was not complete. The parking lamps/tail lamps will not flash if
any door is ajar.

Car finder

Press

twice within three seconds. The horn will chirp and the park

lamps/tail lamps will flash. It is recommended that this method be used
to locate your vehicle, rather than using the panic alarm.

Sounding a panic alarm

Press

on the remote transmitter to activate the alarm.

Note: The panic alarm only works with the ignition in the off position.

Press

a second time to deactivate the alarm. You may also deactivate

the alarm by turning the ignition to the on position.

Opening the trunk

Press

once to open the trunk.

• Ensure that the trunk is closed and latched before driving your

vehicle. Failure to properly latch the trunk may cause objects to fall
out or block the driver’s rear view.

This feature will not work with a vehicle speed greater than 3 mph
(5 km/h) if the ignition is in the accessory or on position.

Replacing the battery

The remote entry transmitter uses one coin type three-volt lithium
battery CR2032 or equivalent.

Locks and Security

2011 Crown Victoria (cro)
Owners Guide, 3rd Printing
USA (fus)

To replace the battery:

1. Twist a thin coin between the two
halves of the remote entry
transmitter near the key ring. DO
NOT TAKE THE RUBBER COVER
AND CIRCUIT BOARD OFF THE
FRONT HOUSING OF THE
REMOTE ENTRY TRANSMITTER.

2. Do not wipe off any grease on the
battery terminals on the back
surface of the circuit board.

3. Remove the old battery.

Note: Please refer to local
regulations when disposing of
transmitter batteries.

4. Insert the new battery. Refer to
the diagram inside the remote entry
transmitter for the correct
orientation of the battery. Press the battery down to ensure that the
battery is fully seated in the battery housing cavity.

5. Snap the two halves back together.

Note: Replacement of the battery will not cause the remote transmitter
to become deprogrammed from your vehicle. The remote transmitter
should operate normally after battery replacement.

Replacing lost transmitters

Take all your vehicle’s transmitters to your authorized dealer if service is
required.

If a remote transmitter has been lost and you would like to remove it
from the vehicle’s memory, or you would like to purchase additional
remote transmitters and have them programmed to your vehicle:
• Take all your vehicle’s transmitters to your authorized dealer for

programming, or

Locks and Security

2011 Crown Victoria (cro)
Owners Guide, 3rd Printing
USA (fus)

Mercury Grand Marquis (2011 year). Instruction - part 5