Mercury Mystique (2000 year). Instruction - part 15

Item

Ford part name

or equivalent

High Performance

DOT 3 Motor

Vehicle Brake

Fluid, (North

America)

DOT 4 Brake

Fluid or Super

DOT 4 (Europe)

Premium engine

coolant

Super Premium

SAE 5W-30 Motor

Oil

Motorcraft

MERCON

®

ATF

Motorcraft*

MERCON

®

ATF

Ultra-Clear

Windshield Washer

Concentrate

Ford

part number

C6AZ-19542-AB

for DOT 3

E2FZ-19549-AA

CXC-8-B (Canada)

F5FZ-19549-CC

(Oregon)

XO-5W30-QSP

XT-2-QDX

XT-2-QDX

C9AZ-19550-AC

or

C9AZ-19550-BC

Ford

specification

ESA-M6C25-A

(DOT 3) (North

America

ESD-M6C57-A

(Super DOT 4)

(Europe)

ESE-M97B44-A

API Certification

Mark and

WSS-M2C153-G

MERCON

®

MERCON

®

ESR-M17P5-A

Brake fluid

Engine coolant

Engine oil

Power steering
fluid

Transaxle fluid
automatic/ 
5-speed instruction

Windshield 
washer 
fluid

* Use only MERCON® approved transmission/transaxle fluid. Use of any fluid approved and/or labeled 

for MERCON® V may cause internal transaxle damage.

Capacities and specifications

225

Lubricant Specifications

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Capacities and specifications

226

Engine data

* Mechanical valve adjuster

2.0 litre

Engine

2.5 litre

Engine

1988

2544

96 (125)

5500

125 (170)

6250

176 (130)

4000

220 (162)

4250

6150

6700

6375

6925

800±50

(880±50)

725±50

(725±50)

1-3-4-2

1-4-2-5-3-6

1.3

Electronically controlled

Idle speed 
(instruction transaxle)

Engine

cm

3

Capacity

kW (HP)

at rpm

Power output

Nm (lb-ft)

at rpm

Max. torque

Fuel required

87 Octane

rpm

Continuous engine
speed

rpm

Max. intermittent
engine speed

rpm

Mixture preparation

Injection system

Firing order

mm

Spark plug gap

Ignition system

0.14 mm
0.30 mm

Valve  

Inlet

clearances

Exhaust

Hydraulic valve

adjusters

0.11-0.18*
0.27-0.34*

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D

A

E

B

C

Dimensions

mm (inches)

4556 (179.4)

1751 (68.9)

1380 - 1427 (54.3 - 56.2)

2704 (106.5)

1499 - 1518* (59.0 - 59.8)

1483 - 1502* (58.4 - 59.1)

A = Maximum length

B = Overall width (without mirrors)

C = Overall height (curb weight)

D = Wheelbase

E = Track

Front

Rear

* Dependent on tire size

227

Capacities and specifications

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Capacities and specifications

228

VEHICLE IDENTIFICATION
NUMBER

The vehicle identification number
(VIN) is attached to a metal tag
and is located on the front driver’s
side of the instrument panel. The
VIN tag may be seen by looking
through the windshield from the
outside of the vehicle.

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Customer assistance

229

GETTING ROADSIDE
ASSISTANCE

To fully assist you should you have
a vehicle concern, Ford offers a
complimentary roadside assistance
program. This program is separate
from the New Vehicle Limited
Warranty. The service is available:

• 24-hours, seven days a week

• for the Basic warranty period
(Canada) or New Vehicle Limited
Warranty period (U.S.) of three
years or 60,000 km (36,000 miles),
whichever comes first on Ford and
Mercury vehicles, and four years or
80,000 km (50,000 miles) on
Lincoln vehicles.

In the United States, you may
purchase additional roadside
assistance coverage beyond this
period through the Ford Auto Club
by contacting your Ford or Lincoln-
Mercury dealer.

• Roadside assistance will cover

• changing a flat tire

• jump-starts

• lock-out assistance

• fuel delivery

towing to the nearest Ford of
Canada or Ford Motor Company
dealership, or towing to your
selling dealership if within 56 km
(35 miles). Even non-warranty
related tows, like accidents or
getting stuck in the mud or snow,
are covered (some exclusions
apply, such as impound towing or
repossession).

Using roadside assistance

Complete the roadside assistance
identification card and place it in
your wallet for quick reference. In
the United States, this card is
found in the Owner Guide portfolio
in the glove compartment in Ford
vehicles and is mailed to you if you
own a Mercury or Lincoln. In
Canada, it's found in the Roadside
Assistance book in the glove
compartment.

To receive roadside assistance in
the United States for Ford or
Mercury vehicles, call 
1-800-241-3673 or if you own a
Lincoln vehicle, call 
1-800-521-4140. In Canada call 
1-800-665-2006.

Should you need to arrange
assistance for yourself, Ford will
reimburse a reasonable amount. To
obtain information about
reimbursement, call 
1-800-241-3673 in the United
States for Ford or Mercury
vehicles; or if you own a Lincoln
vehicle, call 1-800-521-4140. 
Call 1-800-665-2006 in Canada.

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230

Ford extended service plan

You can get more protection for
your new car or light truck by
purchasing Ford Extended Service
Plan (Ford ESP) coverage. Ford
ESP is an optional service contract
which is backed by Ford Motor
Company or Ford Motor Service
Company (in the U.S.) and Ford of
Canada (in Canada). It provides:

• Protection against repair costs
after your New Vehicle Limited
Warranty period expires 

and

• other benefits during the
warranty period (such as
reimbursement for rentals and
towing).

You may purchase Ford ESP from
any participating Ford or Lincoln-
Mercury or Ford of Canada dealer.
There are several plans available in
various time, distance and
deductible combinations which can
be tailored to fit your own driving
needs. Ford ESP also offers
reimbursement benefits for towing
and rental coverage. (In Hawaii,
rules vary. See your dealer for
details.)

When you buy Ford ESP you
receive Peace-of-Mind protection
throughout the United States and
Canada, provided by a network of
more than 5,200 participating Ford,
Lincoln-Mercury and Ford of
Canada dealers.

If you did not take advantage of the
Ford Extended Service Plan at the
time of purchasing your vehicle,
you may still be eligible. Please
contact your dealer for further
information. Since this information
is subject to change, please ask
your dealer for complete details
about Ford Extended Service Plan
coverage options.

Also, please be aware that some
dealers offer service contracts that
are not backed by Ford Motor
Company or Ford of Canada. On
the surface, many independent
plans appear to be like Ford's. The
problem is that they can often
require the use of non-factory
approved parts and have much
more complex and restrictive
claims coverage terms than Ford.

At Ford Motor Company and Ford
of Canada, we are dedicated to
providing Ford, Lincoln and
Mercury vehicle owners with
programs that will enhance your
ownership experience and protect
you from unexpected repair bills.
Genuine Ford ESP is the only
Extended Service Plan that enables
us to provide that service.

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Customer assistance

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Getting the service you need

At home

Ford Motor Company and Ford of
Canada have authorized
dealerships to service your vehicle.
When you need warranty repairs
your selling dealer would like you
to return to it for that service, but
you may also take your vehicle to
another Ford Motor Company
dealership authorized for warranty
repairs. Certain warranty repairs
require special training though, so
not all dealers are authorized to
perform all warranty repairs. That
means that depending on the
warranty repair needed, the vehicle
may need to be taken to another
dealer. If a particular dealership
can not assist you, then contact the
Customer Assistance Center.

If you are not satisfied with the
service you receive at the
dealership, speak with the service
manager. If you are still not
satisfied, speak with the owner or
general manager of the dealership.
In most cases, your concern will be
resolved at this level.

Ford Motor Company and Ford of
Canada dealerships also carry
genuine Ford parts and
accessories, providing you with
original equipment reliability.

Away from home

If you are away from home when
your vehicle needs service, or if
you need more help than the
dealership could provide, contact
the Ford Customer Assistance
Center to find an authorized
dealership to help you in the
United States

Ford Motor Company
Customer Assistance Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, Michigan 48121
1-800-392-3673 (FORD)
(TDD for the hearing impaired: 
1-800-232-5952)

In Canada:
Customer Assistance Centre
Ford Motor Company of Canada,
Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-565-3673 (FORD)

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Please have the following
information available when
contacting Ford Customer
Assistance:

• Your telephone number (home
and business)

• The name of the dealer and the
city where the dealership is located

• The year and make of your
vehicle

• The date of vehicle purchase

• The current odometer reading

• The vehicle identification
number (VIN)

If you still have a complaint
involving a warranty dispute, you
may wish to contact the Dispute
Settlement Board (U.S.) or the
Mediation/Arbitration Program
(Canada).

In the United States, a warranty
dispute must be submitted to the
Dispute Settlement Board before
taking action under the Magnuson-
Moss Warranty Act, or to the
extent allowed by state law, before
pursuing replacement or
repurchase remedies provided by
certain state laws. This dispute
handling procedure is not required
prior to enforcing state created
rights or other rights which are
independent of the Magnuson-Moss
Warranty Act or state replacement
or repurchase laws.

THE DISPUTE SETTLEMENT
BOARD (U.S. ONLY)

The Dispute Settlement Board is

• an independent, third-party
arbitration program for warranty
disputes

• available free to owners and
lessees of qualifying Ford Motor
Company vehicles

The Dispute Settlement Board may
not be available in all states: Ford
Motor Company reserves the right
to change eligibility limitations,
modify procedures and/or to
discontinue this service without
notice and without incurring
obligations per applicable state law.

What kinds of cases does the
Board review?

Unresolved warranty repair
concerns or vehicle performance as
designed concerns on Ford,
Mercury and Lincoln cars and Ford
or Mercury light trucks which are
within the terms of any applicable
written new vehicle warranty are
eligible for review, except those
involving:

• a non-Ford product

• a non-Ford dealership

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233

• sales disputes between customer
and dealer except those associated
with warranty repairs or concerns
with the vehicle's performance as
designed

• a request for reimbursement of
consequential expenses unless a
service or product concern is being
reviewed

• items not covered by the New
Vehicle Limited Warranty
(including maintenance and wear
items)

• alleged personal injury/property
damage claims

• cases currently in litigation

• vehicles not used primarily for
family, personal or household
purposes (except in states where
the Dispute Settlement Board is
required to review commercial
vehicles).

• vehicles with non-U.S.
warranties

Concerns are ineligible for review if
the New Vehicle Limited Warranty
has expired at receipt of your
application and in certain states
eligibility is dependent upon the
customer's possession of the
vehicle.

Eligibility may differ according to
state law. For example see the
unique brochures for California,
West Virginia, Georgia and
Wisconsin purchasers/lessees.

Board membership

The Board consists of:

• three consumer representatives

• a Ford or Lincoln-Mercury
dealership representative

Consumer candidates for Board
membership are recruited and
trained by an independent
consulting firm. The dealership
Board member is chosen from Ford
and Lincoln-Mercury dealership
management, recognized for their
business leadership qualities.

What the Board needs

To have your case reviewed you
must complete the application in
the DSB brochure and mail it to the
address provided on the
application form.

Your application is reviewed and, if
it is determined to be eligible, you
will receive an acknowledgement
indicating:

• the file number assigned to your
application

• the toll-free phone number of
the DSB's independent
administrator

• Your dealership and a Ford
Motor Company representative are
asked to submit statements at this
time.

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234

To properly review your case, the
Board needs the following
information:

• legible copies of all documents
and maintenance or repair orders
relevant to the case

• the year, make, model, and
Vehicle Identification Number
(VIN) listed on your vehicle
ownership license

• the date of repair(s) and mileage
at the time of occurrence(s)

• the current mileage

• the name of the dealer who sold
or serviced the vehicle

• a brief description of your
unresolved concern

• a brief summary of the action
taken by the dealer(s) and Ford
Motor Company

• the names (if known) of all the
people you contacted at the
dealership(s)

• a description of the action you
expect to resolve your concern

• You will receive a letter of
explanation if your application does
not qualify for Board review.

Oral presentations

If you would like to make an oral
presentation indicate YES to
question #6 on the application.
While it is your right to make an
oral presentation before the Board,
this is not a requirement and the
Board will decide the case whether
or not an oral presentation is made.
Oral presentation may be
requested by the Board as well.

Making a decision

Board members review all available
information related to each
complaint, including oral
presentations, and arrive at a fair
and impartial decision.

Every effort is made to decide the
case within 40 days of the date that
all requested information is
received by the Board. Since the
Board generally meets once a
month, it may take more than a
month before the Board can
consider some cases.

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After a case is reviewed, the Board
mails you a decision letter and a
form on which to accept or reject
the Board's decision. The decisions
of the Board are binding on Ford
(and, in some cases, on the dealer)
but not on consumers who are free
to pursue other remedies available
to them under state or federal law.

To request a DSB
brochure/application

For a brochure/application, speak
to your dealer or write/call to the
Board at the following
address/phone number:

Dispute Settlement Board
P.O. Box 5120
Southfield, MI 48086-5120
1-800-428-3718

You may also contact the North
American Customer Assistance
Center at 1-800-392-3673 (Ford).
TDD for the hearing impaired: 
1-800-232-5952 or by writing to the
Center at the following address:

Ford Motor Company
Customer Assistance Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, Michigan 48121

UTILIZING THE
MEDIATION/ARBITRATION
PROGRAM (CANADA ONLY)

In those cases where you continue
to feel that the efforts by Ford and
the dealer to resolve a factory-
related vehicle service concern
have been unsatisfactory, Ford of
Canada participates in an impartial
third party mediation/arbitration
program administered by the
Canadian Motor Vehicle Arbitration
Plan (CAMVAP). The CAMVAP
program is a straight forward and
relatively speedy alternative to
resolve a disagreement when all
other efforts to produce a
settlement have failed. This
procedure is without cost to you
and is designed to eliminate the
need for lenghty and expensive
legal proceedings. In the CAMVAP
program, impartial third party
arbitrators conduct hearings at
mutually convenient times and
places in an informal environment.
These impartial arbitrators review
the positions of the parties, make
decisions and, when appropriate,
render awards to resolve disputes.
CAMVAP decisions are fast, fair,
and final, the arbitrator’s award is
binding both to you and Ford of
Canada. CAMVAP services are
available in all territories and
provinces, except Quebec. For
more information, without charge
or obligation, call your CAMVAP
Provincial Administrator directly at
1 800-207-0685.

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236

If your vehicle must be serviced
while you are traveling or living in
Central or South America, the
Caribbean, or the Middle East,
contact the nearest Ford
dealership. If the dealership cannot
help you, write or call:

FORD MOTOR COMPANY
WORLDWIDE DIRECT MARKET
OPERATIONS
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: (313) 594-4857
FAX: (313) 390-9804

If you are in another foreign
country, contact the nearest Ford
dealership. If the dealership
employees cannot help you, they
can direct you to the nearest Ford
affiliate office.

If you buy your vehicle in North
America and then relocate outside
of the U.S. or Canada, register your
vehicle identification number
(VIN) and new address with Ford
Motor Company Worldwide Direct
Market Operations.

GETTING ASSISTANCE
OUTSIDE THE U.S. AND
CANADA

Before exporting your vehicle to a
foreign country, contact the
appropriate foreign embassy or
consulate. These officials can
inform you of local vehicle
registration regulations and where
to find unleaded fuel.

If you cannot find unleaded fuel or
can only get fuel with an anti-knock
index lower than is recommended
for your vehicle, contact a district
or owner relations/customer
assistance office.

The use of leaded fuel in your
vehicle without proper conversion
may damage the effectiveness of
your emission control system and
may cause engine knocking or
serious engine damage. Ford Motor
Company/Ford of Canada is not
responsible for any damage caused
by use of improper fuel.

In the United States, using leaded
fuel may also result in difficulty
importing your vehicle back into
the U.S.

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FORD CAR CARE PRODUCTS
FOR YOUR VEHICLE

Ford has many quality products
available from your dealer to
clean your vehicle and protect its
finishes. For best results, use the
following or products of
equivalent quality

Ford Custom Clearcoat Polish*

Ford Custom Silicone Gloss
Polish

Ford Custom Vinyl Protectant*

Ford Deluxe Leather and Vinyl
Cleaner

Ford Extra Strength Tar and
Road Oil Remover*

Ford Extra Strength Upholstery
Cleaner

Ford Metal Surface Cleaner

Ford Multi-Purpose Cleaner*

Motorcraft Car Wash Concentrate

Motorcraft Carlite Glass Cleaner

Ford Spot and Stain Remover*

Ford Super Premium Tire and
Trim Dressing

Ford Triple Clean

Ford Ultra-Clear Spray Glass
Cleaner

* May be sold with the Motorcraft
name

FORD ACCESSORIES FOR
YOUR VEHICLE

A wide selection of accessories is
available through your local
authorized Ford, Lincoln-Mercury
or Ford of Canada dealer. These
quality accessories have been
specifically engineered to fulfill
your automotive needs; they are
custom designed to complement
the style and aerodynamic
appearance of your vehicle. In
addition, each accessory is made
from high quality materials and
meets or exceeds Ford's rigid
engineering and safety
specifications. Ford accessories are
warranted for up to 12 months or
20,000 km (12,000 miles) on all
cars and light trucks and 12
months with unlimited distance on
medium/heavy duty trucks unless
the accessory is installed on a new
vehicle, then the warranty becomes
the balance of the new vehicle's
warranty or the accessories
warranty, whichever is greater. See
your dealer for complete warranty
information and availability.

Not all accessories are
available for all models.

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Travel equipment

Console

Console armrest

Daytime running lights

Factory luggage rack

Factory luggage rack adapters

Fog lights

Framed luggage covers

Heavy-duty battery

Neutral towing transfer case kit
(Explorer 4.0L only)

Off road lights

Pickup box rails

Removable luggage rack

Removable luggage rack adapters

Retractable bed hooks and loops

Running boards

Snow traction cables

Soft luggage cover

Speed control

Towing mirrors

Trailer hitch

Trailer hitch bars and balls

Trailer hitch wiring adaptor

Vehicle Security

Remote keyless entry

Styled wheel protector locks

Vehicle security systems

Comfort and convenience

Air conditioner

Air filtration systems

Cargo nets

Cargo organizers

Cargo shades

Cargo trays

Dash trim

Engine block heaters

Gear shift knob

Luggage presenter (Continental
only)

Instruction sliding rear window

Tire step

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Protection and appearance
equipment

Air bag anti-theft locks

Bed mat/bedliner tailgate covers

Bed mats

Bedliners

Car/truck covers

Cargo liners, interior

Carpet floor mats

Cleaners, waxes and polishes

Flat splash guards

Frond end covers (full and mini)

Hood deflectors

Locking gas cap

Lubricants and oils

Molded splash guards

Molded vinyl floor mats

Rallye bars

Rear air deflectors

Rear decklid spoilers

Side window air deflectors

Spare tire lock

Step bumpers

Step/sill plates

Tailgate covers

Tailgate lock

Tailgate protection

Tonneau covers

Touch-up paint

Universal floor mats

For maximum vehicle performance,
keep the following information in
mind when adding accessories or
equipment to your vehicle:

• When adding accessories,
equipment, passengers and luggage
to your vehicle, do not exceed the
total weight capacity of the vehicle
or of the front or rear axle (GVWR
or GAWR as indicated on the Safety
compliance certification label).
Consult your dealer for specific
weight information.

• The Federal Communications
Commission (FCC) and Canadian
Radio Telecommunications
Commission (CRTC) regulate the
use of mobile communications
systems - such as two-way radios,
telephones and theft alarms - that
are equipped with radio
transmitters. Any such equipment
installed in your vehicle should
comply with FCC or CRTC
regulations and should be installed
only by a qualified service
technician.

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ORDERING ADDITIONAL
OWNER'S LITERATURE

To order the publications in this
portfolio in the United States:

Make checks payable to:
HELM, INCORPORATED
P.O. Box 07150
Detroit, Michigan, 48207

For a free publication catalog,
order toll free: 1-800-782-4356

Monday-Friday 8:00 a.m. - 6:00
p.m. EST., 
for credit card holders only.
To order the publications in this
portfolio in Canada
Make cheques payable to:
Ford Motor Company of Canada,
Ltd.
Service Publications
P.O. Box 1580, Station B
Mississauga, Ontario, Canada L4Y
4G3

or order toll free: 
1-800-387-4966

Monday-Friday 8:00 a.m. - 6:00
p.m. EST.,
for credit card holders only.

• Mobile communications systems
may harm the operation of your
vehicle, particularly if they are not
properly designed for automotive
use or are not properly installed.
When operated, such systems may
cause the engine to stumble or
stall. In addition, such systems may
be damaged or their performance
may be affected by operating your
vehicle. (Citizens band [CB]
transceivers, garage door openers
and other transmitters with
outputs of five watts or less will not
ordinarily affect your vehicle's
operation.)

• Ford cannot assume
responsibility for any adverse
effects or damage that may result
from the use of such equipment.

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