Toyota C-HR (2018 year). Manual

498

What to do if... (Troubleshooting)

What to do if... (Troubleshooting)

●

If you lose your keys or mechanical keys, new genuine keys or mechanical
keys can be made by your Toyota dealer. (

●

If you lose your keys or electronic keys, the risk of vehicle theft increases
significantly. Contact your Toyota dealer immediately. (

→P. 104)

●

Is the key battery weak or depleted? (

→P. 373)

●

Vehicles with a smart key system:
Is the engine switch in IGNITION ON mode?
When locking the doors, turn the engine switch off. (

→P. 166)

●

Vehicles with a smart key system:
Is the electronic key left inside the vehicle?
When locking the doors, make sure that you have the electronic key on
your person.

●

The function may not operate properly due to the condition of the radio
wave. (

→P. 101, 121)

●

Is the child-protector lock set?
The rear door cannot be opened from inside the vehicle when the lock is
set. Open the rear door from outside and then unlock the child-protector
lock. (

→P. 109)

If you have a problem, check the following before contacting
your Toyota dealer.

The doors cannot be locked, unlocked, opened or closed

You lose your keys

The doors cannot be locked or unlocked

The rear door cannot be opened

499

What to do if... (Troubleshooting)

●

Is the shift lever in P? (

→P. 162)

●

Is the steering wheel unlocked? (

→P. 163)

●

Is the battery discharged? (

→P. 439)

●

Did you press the engine switch while firmly depressing the brake pedal?
(

→P. 165)

●

Is the shift lever in P? (

→P. 167)

●

Is the electronic key anywhere detectable inside the vehicle? (

→P. 118)

●

Is the steering wheel unlocked? (

→P. 168)

●

Is the electronic key battery weak or depleted?
In this case, the engine can be started in a temporary way. (

→P. 437)

●

Is the battery discharged? (

→P. 439)

●

Vehicles without a smart key system:
Is the engine switch in the “ON” position?
If you cannot release the shift lever by depressing the brake pedal with the
engine switch in the “ON” position. (

→P. 174)

●

Vehicles with a smart key system:
Is the engine switch in IGNITION ON mode?
If you cannot release the shift lever by depressing the brake pedal with the
engine switch in IGNITION ON mode. (

→P. 174)

If you think something is wrong

The engine does not start (vehicles without a smart key sys-
tem)

The engine does not start (vehicles with a smart key system)

The shift lever cannot be shifted from P even if you depress
the brake pedal

500

What to do if... (Troubleshooting)

●

Vehicles without a smart key system:
It is locked to prevent theft of the vehicle if the key is pulled from the engine
switch. (

→P. 163)

●

Vehicles with a smart key system:
It is locked automatically to prevent theft of the vehicle. (

→P. 168)

●

Is the window lock switch pressed?
The power window except for the one at the driver’s seat cannot be oper-
ated if the window lock switch is pressed. (

→P. 140)

●

The auto power off function will be operated if the vehicle is left in ACCES-
SORY or IGNITION ON mode (the engine is not running) for a period of
time. (

→P. 167)

●

The seat belt reminder light is flashing
Are the driver and the front passenger wearing the seat belts? (

→P. 411)

●

The brake system warning light is on
Is the parking brake released? (

→P. 177)

Depending on the situation, other types of warning buzzer may also sound.

(

→P. 408, 418)

The steering wheel cannot be turned after the engine is
stopped

The windows do not open or close by operating the power
window switches

The engine switch is turned off automatically
(vehicles with a smart key system)

A warning buzzer sounds during driving

501

What to do if... (Troubleshooting)

●

Is the electronic key left inside the vehicle?
Check the message on the multi-information display. (

→P. 418)

●

When a warning light turns on or a warning message is displayed, refer to
P. 408, 418.

●

Stop the vehicle in a safe place and replace the flat tire with the spare tire.
(

→P. 423)

●

Try the procedure for when the vehicle becomes stuck in mud, dirt, or
snow. (

→P. 446)

A warning buzzer sounds when leaving the vehicle
(vehicles with a smart key system)

A warning light turns on or a warning message is displayed

When a problem has occurred

If you have a flat tire

The vehicle becomes stuck

502

Alphabetical index

Alphabetical index

A/C ............................................ 290

Air conditioning filter ............. 370

ABS

(Anti-lock Brake System)...... 279

Warning light......................... 409

Air conditioning filter .............. 370
Air conditioning

system.................................... 290

Air conditioning filter ............. 370

Airbags ....................................... 32

Airbag operating conditions .... 41
Airbag precautions for

your child .............................. 35

Correct driving posture ........... 24
Curtain shield airbag

operating conditions ............. 41

Curtain shield airbag

precautions........................... 38

General airbag precautions .... 35
Locations of airbags................ 32
Modification and

disposal of airbags ............... 40

Side airbag operating

conditions ............................. 41

Side airbag precautions .......... 35
Side and curtain shield airbags

operating conditions ............. 41

Side and curtain shield airbags

precautions........................... 35

SRS airbags............................ 32
SRS warning light ................. 409

Anchor brackets ........................ 57
Anti-lock Brake System

(ABS) ...................................... 279

Warning light......................... 409

Assist grips .............................. 316
Automatic High Beam ............. 190
Automatic light control

system.................................... 185

Auxiliary boxes ........................ 308

Back door................................. 112
Back-up lights

Replacing light bulb .............. 387
Wattage ................................ 457

Battery ...................................... 349

Checking............................... 349
If the vehicle has discharged

battery ................................ 439

Preparing and checking

before winter ...................... 285

Warning light......................... 408

Bottle holders .......................... 305
Brake

Fluid...................................... 455
Parking brake ....................... 177
Warning light......................... 408

Brake assist ............................. 279
Break-in tips ............................ 149
Brightness control

Instrument panel

light control........................... 88

503

Alphabetical index

Care................................... 320, 324

Aluminum wheels.................. 321
Exterior ................................. 320
Interior................................... 324
Seat belts.............................. 325

Cargo capacity......................... 159
Cargo hooks............................. 307
Chains....................................... 286
Child restraint system............... 55

Fixed with a LATCH

system .................................. 67

Fixed with a seat belt .............. 61
Front passenger occupant

classification system............. 46

Points to remember ................ 55
Riding with children................. 54
Types of child restraint

system installation
method ................................. 57

Using an anchor bracket......... 70

Child safety ................................ 54

Airbag precautions.................. 35
Battery precautions....... 351, 442
Child restraint system ............. 55
How your child should wear

the seat belt.......................... 28

Installing child restraints ......... 57
Power window lock switch .... 140
Power window precautions... 143
Rear door child-protectors .... 109
Removed wireless

remote control
battery precautions............. 376

Seat belt extender

precautions........................... 31

Seat belt precautions.............. 30
Seat heater precautions ....... 298

Child-protectors ...................... 109
Cleaning ........................... 320, 324

Aluminum wheels ................. 321
Exterior ................................. 320
Interior .................................. 324
Seat belts.............................. 325

Clock......................................... 314
Condenser................................ 346
Console box............................. 304
Continuously variable

transmission.......................... 171

If the shift lever cannot be

shifted from P ..................... 174

M mode................................. 172

Cooling system........................ 345

Engine overheating............... 443

Cruise control .......................... 236
Cup holders ............................. 306
Curtain shield airbags............... 33
Customizable features ............ 474

504

Alphabetical index

Daytime running light

system.................................... 187

Deck board ............................... 308
Defogger

Outside rear view

mirrors ................................ 293

Rear window ......................... 293
Windshield ............................ 293

Dimensions .............................. 450
Dinghy towing.......................... 161
Display

Multi-information display ......... 89
Warning message ................ 418

Do-it-yourself maintenance .... 335
Door lock

Back door.............................. 112
Side doors............................. 105
Smart key system ......... 105, 112
Wireless remote control ........ 105
Key........................................ 106

Doors

Back door.............................. 112
Door lock........................ 105,112
Door windows ....................... 140
Open door warning

buzzer......................... 110, 113

Outside rear view mirrors...... 137
Rear door child-protector ...... 109
Side doors............................. 105

Drive information....................... 90
Driving ...................................... 146

Break-in tips.......................... 149
Correct posture ....................... 24
Procedures ........................... 146
Winter drive tips .................... 285

Eco Driving Indicator ................ 85
Electric Power Steering

(EPS) ...................................... 279

Warning light......................... 409

Electronic key ............................ 98

Battery-saving function ......... 120
If the electronic key

does not operate
properly .............................. 436

Replacing the battery............ 373

Emergency, in case of

If a warning buzzer

sounds................................ 408

If a warning light turns on ..... 408
If a warning message is

displayed ............................ 418

If the battery is discharged ... 439
If the electronic key

does not operate
properly .............................. 436

If the engine will not start...... 434
If you have a flat tire ............. 423
If you think something is

wrong ................................. 406

If your vehicle becomes

stuck................................... 446

If your vehicle has to be

stopped in an emergency... 397

If your vehicle needs to be

towed.................................. 399

If your vehicle overheats....... 443

505

Alphabetical index

Emergency flashers ................ 396
Engine....................................... 452

ACCESSORY mode ............. 166
Compartment ........................ 341
Engine switch................ 162, 165
Hood ..................................... 338
How to start the

engine......................... 162, 165

Identification number ............ 451
If the engine will not start ...... 434
Ignition switch

(engine switch) ........... 162, 165

Overheating .......................... 443

Engine coolant......................... 345

Capacity................................ 454
Checking............................... 345
Preparing and checking

before winter....................... 285

Warning light......................... 411

Engine coolant temperature

gauge........................................ 86

Engine immobilizer system ...... 74
Engine oil ................................. 342

Capacity................................ 452
Checking............................... 342
Preparing and checking

before winter....................... 285

Engine switch .................. 162, 165
EPS

(Electric Power Steering)...... 279

Warning light......................... 409

Event data recorder (EDR).......... 8

Flat tire ..................................... 423
Floor mats .................................. 22
Fluid

Brake .................................... 455
Continuously variable

transmission ....................... 455

Washer ................................. 352

Front interior light ................... 301

Wattage ................................ 457

Front passenger occupant

classification system.............. 46

Front personal lights............... 302

Wattage ................................ 457

Front seats ............................... 127

Adjustment............................ 127
Cleaning ............................... 324
Correct driving posture ........... 24
Head restraints ..................... 130
Seat heaters ......................... 298

Front turn signal lights ........... 176

Replacing light bulbs ............ 384
Turn signal lever ................... 176
Wattage ................................ 457

Fuel ........................................... 200

Capacity................................ 452
Fuel gauge.............................. 86
Fuel pump shut off system ... 407
Information............................ 458
Refueling .............................. 200
Type...................................... 452
Warning light......................... 411

Fuel filler door ......................... 200

Refueling .............................. 200

Fuel pump shut off system..... 407
Fuses ........................................ 377

506

Alphabetical index

Gauges ....................................... 86
Glove box ................................. 304
Grocery bag hooks.................. 307

Head restraints ........................ 130
Headlights ................................ 185

Automatic High Beam

system ................................ 190

Light switch ........................... 185
Replacing light bulbs............. 382
Wattage ................................ 457

Heaters

Outside rear view

mirrors ................................ 293

Seat heaters ......................... 298

Hill-start assist control............ 279
Hood ......................................... 338
Hooks

Cargo hooks ......................... 307
Grocery bag hooks ............... 307
Retaining hooks (floor mat)..... 22

Horn .......................................... 133

I/M test ...................................... 334
Identification ............................ 450

Engine .................................. 451
Vehicle.................................. 450

Ignition switch

(engine switch).............. 162, 165

Illuminated entry system ........ 302
Immobilizer system ................... 74
Indicators ................................... 81
Initialization

Engine oil maintenance

data .................................... 328

Item to initialize..................... 482
Power windows..................... 142
Tire pressure

warning system .................. 354

Inside rear view mirror............ 135
Instrument panel light

control...................................... 88

Interior lights ........................... 300

507

Alphabetical index

Jack

Positioning the jack............... 340
Vehicle-equipped jack........... 424

Jack handle .............................. 424
Jam protection function

Power window....................... 141

Keyless entry

Smart key system ......... 105, 112
Wireless remote

control................................. 105

Keys ............................................ 98

Battery-saving function ......... 120
Electronic key ......................... 98
Engine switch................ 162, 165
If the electronic key

does not operate
properly .............................. 436

If you lose your keys ............. 100
Key number plate.................... 98
Keyless entry ................ 105, 112
Mechanical key ..................... 100
Replacing the battery............ 373
Warning buzzer..................... 119
Wireless remote control .......... 99

Knee airbags .............................. 33

Lane Departure Alert (LDA) .... 226
Language ................................... 92
LDA (Lane Departure Alert) .... 226
LATCH anchors ......................... 57
Lever

Auxiliary catch lever.............. 338
Hood lock

release lever....................... 338

Shift lever.............................. 171
Turn signal lever ................... 176
Wiper lever ................... 195, 198

License plate lights ................. 185

Light switch........................... 185
Replacing light bulbs ............ 388
Wattage ................................ 457

Light bulbs

Replacing.............................. 381
Wattage ................................ 457

Lights

Automatic High Beam

system................................ 190

Front Interior light ................. 301
Headlight switch ................... 185
Illuminated entry system....... 302
Interior lights list.................... 300
Luggage compartment

light..................................... 113

Personal lights ...................... 302
Rear interior light .................. 301
Replacing light bulbs ............ 381
Turn signal lever ................... 176
Vanity lights .......................... 313
Wattage ................................ 457

Lock steering column ..... 163, 168
Luggage cover......................... 309

508

Alphabetical index

Maintenance

Do-it-yourself maintenance... 335
General maintenance ........... 330
Maintenance data ................. 450
Maintenance

requirements ...................... 327

Reset the maintenance

data .................................... 328

Malfunction indicator lamp..... 409
Master warning light................ 412
Meter ........................................... 86

Indicators ................................ 81
Instrument panel

light control ........................... 88

Meters..................................... 86
Multi-information display ......... 89
Warning lights ......................... 79

Mirrors

Inside rear view mirror .......... 135
Outside rear view mirror

defoggers ........................... 293

Outside rear view mirrors...... 137
Vanity mirrors........................ 313

Multi-information display.......... 89

Drive information..................... 90
Language................................ 92
LDA (Lane Departure

Alert)................................... 226

PCS (Pre-Collision

system)............................... 211

Settings................................... 92
Warning message................. 418

Noise from under vehicle ........... 6

Odometer ................................... 86
Oil

Engine oil.............................. 452

Opener

Back door ............................. 113
Fuel filler door....................... 202
Hood ..................................... 338

Outside rear view mirrors....... 137

Adjusting and folding ............ 137
BSM (Blind Spot Monitor) ..... 253
Outside rear view mirror

defoggers ........................... 293

Outside temperature

display...................................... 86

Overheating, Engine ............... 443

509

Alphabetical index

Parking brake........................... 177

Operation ...................... 177, 178
Parking brake engaged

warning buzzer/message ... 180

Warning light......................... 410

Parking lights........................... 185

Light switch ........................... 185
Replacing light bulbs............. 392

PCS (Pre-Collision system) .... 211

Enabling/disabling the

system ................................ 215

Personal lights......................... 302

Wattage ................................ 457

Power outlet ............................. 315
Power steering......................... 279

Warning light......................... 409

Power windows........................ 140

Jam protection function......... 141
Operation .............................. 140
Window lock switch............... 140

Pre-Collision system (PCS) .... 211

Enabling/disabling the

system ................................ 215

Radiator.................................... 346
Rear interior light .................... 301
Rear seat

Folding down ........................ 128

Rear turn signal lights ............ 176

Replacing light bulbs ............ 385
Turn signal lever ................... 176
Wattage ................................ 457

Rear view mirror

Inside rear view mirror .......... 135
Outside rear view mirrors ..... 137

Rear view monitor system...... 268
Rear window defogger............ 293
Rear window wiper.................. 198
Refueling .................................. 200

Capacity................................ 452
Fuel types ............................. 458
Opening the fuel tank cap..... 202
When the fuel filler door

cannot be opened .............. 202

Replacing

Electronic key battery ........... 373
Fuses.................................... 377
Light bulbs ............................ 381
Tires...................................... 423
Wireless remote control

battery ................................ 373

Reporting safety defects

for U.S. owners...................... 484

Resetting the message

indicating maintenance
is required.............................. 328

510

Alphabetical index

Seat belt reminder light........... 411
Seat belts.................................... 26

Adjusting the seat belt ............ 27
Automatic Locking

Retractor (ALR) .................... 28

Child restraint system

installation ............................ 57

Cleaning and maintaining

the seat belt........................ 325

Emergency Locking

Retractor (ELR) .................... 28

How to wear your seat belt ..... 26
How your child should wear

the seat belt.......................... 28

Pregnant women, proper

seat belt use ......................... 29

Reminder light and buzzer.... 411
Seat belt extender................... 28
Seat belt pretensioners........... 27
SRS warning light ................. 409

Seat heaters ............................. 298
Seats ................................. 127, 128

Adjustment............................ 127
Adjustment precautions ........ 127
Child seats/child restraint

system installation ................ 57

Cleaning................................ 324
Front seats............................ 127
Head restraints ..................... 130
Properly sitting in the seat ...... 24
Rear seats ............................ 128
Seat heaters ......................... 298

Sensor

Automatic headlight

system................................ 187

Automatic High Beam

system................................ 190

LDA (Lane Departure

Alert)................................... 226

PCS (Pre-Collision

system)............................... 211

Shift lever ................................. 171

Continuously variable

transmission ....................... 171

If the shift lever cannot

be shifted from P ................ 174

Shift lock system..................... 173
Side airbags ............................... 33
Side marker lights ................... 185

Light switch........................... 185
Replacing light bulbs .... 383 , 385
Wattage ................................ 457

Side mirrors ............................. 137

Adjustment............................ 137
Blind Spot Monitor ................ 253
Folding.................................. 138
Heaters ................................. 293

Side turn signal lights............. 176

Replacing light bulbs ............ 389
Turn signal lever ................... 176
Wattage ................................ 457

Smart key system.................... 118

Antenna location................... 118
Entry functions.............. 105, 112
Starting the engine ............... 165

511

Alphabetical index

Snow tires ................................ 285
Spare tire .................................. 423

Inflation pressure .................. 456
Storage location.................... 424

Spark plug ................................ 454
Specifications .......................... 450
Speedometer.............................. 86
Sport mode............................... 251
Steering lock

Column lock release ..... 163 , 168

Steering wheel ......................... 133

Adjustment............................ 133
Audio switches...................... 317
Meter control switches ............ 90
Telephone switches .............. 317
TRIP switch............................. 87

Stop lights ................................ 392
Storage feature ........................ 303
Stuck

If the vehicle becomes

stuck ................................... 446

Sun visors ................................ 313

Switches

Audio remote control

switches ............................. 317

Automatic High Beam

switch ................................. 190

Brake hold switch ................. 182
Cruise control switch ............ 236
Door lock switches................ 108
Emergency flashers

switch ................................. 396

Engine switch ............... 162, 165
Fuel filler door opener

switch ................................. 202

Ignition switch ............... 162, 165
LDA (Lane Departure Alert)

switch ................................. 229

Light switches ....................... 185
Meter control switches............ 90
Outside rear view mirror

switches ............................. 137

Parking brake switch ............ 177
Power door lock switch......... 108
Power window switches........ 140
Rear window and outside

rear view mirror
defoggers switch ................ 293

Seat heater switches ............ 298
“TRIP” switch .......................... 87
Vehicle-to-vehicle distance

switch ................................. 236

VSC off switch ...................... 280
Window lock switch .............. 140
Windshield wiper and

washer switch..................... 195

512

Alphabetical index

Tachometer ................................ 86
Tail lights.................................. 185

Light switch ........................... 185
Replacing light bulbs............. 392

Theft deterrent system

Engine immobilizer system ..... 74

Tire inflation pressure............. 363

Maintenance data ................. 456
Warning light......................... 411

Tire information ....................... 461

Glossary................................ 468
Size....................................... 464
Tire identification number ..... 463
Uniform Tire Quality

Grading............................... 466

Tire pressure warning

system.................................... 354

Initializing .............................. 354
Installing tire pressure

warning valves and
transmitters......................... 354

Registering ID codes ............ 356
Warning light......................... 411

Tires .......................................... 353

Chains................................... 286
Checking............................... 353
If you have a flat tire ............. 423
Inflation pressure .................. 456
Replacing.............................. 423
Rotating tires......................... 353
Size....................................... 456
Snow tires ............................. 285
Spare tire .............................. 423
Tire pressure warning

system ................................ 354

Warning light......................... 411

Tools......................................... 424
Top tether strap ......................... 57
Total load capacity .................. 159
Towing

Dinghy towing ....................... 161
Emergency towing ................ 399
Towing eyelet ....................... 402
Trailer towing ........................ 160

Toyota Safety Sense P............ 204

Automatic High Beam........... 190
LDA (Lane Departure

Alert)................................... 226

PCS (Pre-Collision

system)............................... 211

Traction Control

(TRAC).................................... 279

Transmission ........................... 171

Continuously variable

transmission ....................... 171

If the shift lever cannot be

shifted from P ..................... 174

M mode................................. 172

TRAC (Traction Control) ......... 279
Trip meters................................. 86
Turn signal lights .................... 176

Replacing light

bulbs................... 384, 385, 389

Turn signal lever ................... 176
Wattage ................................ 457

Toyota C-HR (2018 year). Manual - part 32