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The Emergency
Response Team
able to act immediately and correctly
The Emergency Response Team
Staffing the ERT
during a tornado or hurricane alert, a
Are you ready for an emergency?
The size of an ERT varies according
flood warning or an explosion.
Before you say “yes,” make sure you
to the size and complexity of your
can define an emergency. According
Even more important, the ERT
company. The ERT must be custom-
to the dictionary, an emergency is “a
should help a company recover from
fitted to your needs, so enough
sudden, urgent, usually unexpected
such incidents with a minimum of
people are assigned to handle all
occurrence or occasion requiring
damage and disruption. After all,
emergency functions adequately;
immediate action.”
your company’s concern is to prevent
at the very least, there should be a
fire and other emergencies from in-
group of employees who make sure
If your emergency response team
terrupting production or product flow
sprinkler valves are open, fire pumps
(ERT) is properly organized and
and, therefore, profits.
are running and the fire service is
trained, you can be ready to address
notified.
any emergency at your facility.
Your responsibilities are important
because jobs could be lost unless you
It’s important to have an adequate
and other members of the ERT react
ERT on duty in each facility during
A Diligent ERT
quickly and effectively. For an effec-
each operating shift. For example,
The members of an ERT carry out
tive response, you must understand
basic ERT functions for a fire emer-
specific responsibilities before,
what you are expected to do and how
gency may include ERT leader,
during and after an emergency, and
that fits in with what others will be
notifier, sprinkler control valve
work as a team to minimize potential
doing. Although only a few employ-
operators, fire pump operator, indus-
property loss to a company. Those
ees will be assigned to the ERT, all
trial fire brigade (see page 6 for more
selected are specially trained to
employees should know where and
details), mechanic, electrician and
handle an emergency and minimize
how to give the alarm in case of fire.
salvage squad. An emergency will
a loss. The ERT prioritizes and pre-
Employees who are not involved in
not wait to strike until you are fully
pares for emergencies and disasters
prepared and most ERT members
the handling of emergencies should
that are most likely to occur. While
are present. Rather, it will prob-
evacuate to a designated location as
the common understanding is that an
ably hit the hardest when you least
directed, in as orderly a manner as
ERT handles fire, it also should be
expect it. As Murphy’s Law states,
possible.
“If anything can go wrong—it will.”
Alternates should be trained in case
regular ERT members are on vaca-
tion or out sick. Sometimes security
personnel fill ERT assignments. Hav-
ing a smaller, yet more effective ERT
is better than having a larger one that
only looks good on paper. Businesses
with large employee turnover rates
should make every effort to train new
*This brochure is made available for informational
purposes only in support of the insurance relation-
ship between FM Global and its clients. This infor-
mation does not change or supplement policy terms
or conditions. The liability of FM Global is limited
to that contained in its insurance policies.
The Emergency Response Team 2 of 11
people in emergency procedures as
In a fire emergency, warehouse per-
needs, and determine as closely as
soon as possible after hiring. In such
sonnel need to know how to start the
possible the personnel requirements
cases, managers may need to deal
fire pump if it fails to start automati-
to answer those needs. Obviously,
directly with the emergency or other
cally for any reason. They should
this individual cannot be an expert on
damage, while others take over the
have access to the sprinkler control
every hazard, but he or she can learn
responsibility for evacuation.
valve keys and check to see that the
more about potential hazards from
valves are open. One person should
department supervisors, engineers,
In the case of small businesses, there
be stationed by or near the building
process developers or installers, and
may not be enough employees to
entrance to direct the public fire
FM Global engineers.
fill all the above-mentioned assign-
service to the fire area.
The ERT leader should be selected
ments. First responders may double
The final ERT plan should explain,
with great care because it is an
as a salvage squad after the fire is
in writing, the responsibilities of all
important responsibility; the suc-
extinguished.
members of the group. The ERT’s
cessful organization of the group
In certain cases, some of the du-
basic organizational structure, as well
depends, to a great degree, on this
ties may not be applicable. A very
as provisions for periodic
person. This person should:
small business might only need one
training of personnel, should be
n
Develop and maintain a written
person for the entire task. In a small
outlined. The plan should be posted
plan that designates people by
retail store, a notifier and someone to
for ready reference by ERT members
name or title who manage the
check the sprinkler control valve(s)
and other personnel.
plan
may be all that is needed. In a
n
Be familiar with all facilities and
warehouse, ERT procedures will be
any inherent special hazards
basically the same. An alarm should
ERT Members
n
Know the care and operation of
be sounded to alert employees, cus-
The ERT Leader
all protection systems
tomers and/or contractors in remote
The ERT leader must analyze each
n
Be familiar with salvage
areas of the building.
department to identify its hazards,
methods
outline the probable forms an emer-
n
Have sufficient training and ex-
gency could take, estimate protection
perience to direct ERT personnel
n
Arrange for a training program
for all members of the ERT and
see that all positions are filled
Whether the emergency is a fire,
flood, windstorm, explosion, earth-
quake or other calamity, it is the
responsibility of the ERT leader to be
prepared. Prompt and vigilant action
before, during and after an emergen-
cy gives you the best possible chance
to minimize the amount of serious
damage.
The Emergency Response Team 3 of 11
Fire
FM Global Losses where Emergency Response Was a Factor
The ERT leader must manage the
ERT, as well as work closely with
(1997-2006)
the public fire service. Arrangements
should be made for firefighters to
conduct regularly scheduled pre-
Effective
emergency planning sessions with
US$1.9 million
Emergency Response
facility personnel. A pre-emergency
planning session gives both groups
Ineffective
US$4.7 million
an opportunity to sit down, exchange
Emergency Response
information and coordinate action
in the event of an emergency. Both
0
1
2
3
4
5
groups can review the facility’s fire
protection features, discuss any spe-
cial hazards, decide the quickest and
easiest access to all areas, and coor-
n
Has the fire pump operator
tance or information requested by the
dinate ERT and public fire service
checked or started the fire pump?
public fire service.
procedures. A joint drill simulating
n
Has the electrician shut down
emergency conditions may even be
electrical equipment according to
Typically, once the public fire service
possible. Just remember, you can’t
plan and is he or she standing by
arrives, the chief officer takes over
always rely on the local public fire
ready to take action against other
direction of the incident and is re-
service to help you in an emergency
electrical problems?
ferred to as the incident commander.
situation, so your ERT always needs
n
Has the mechanic turned off
However, the ERT leader must
to be ready to take action.
flammable gas and liquid sys-
remain at the command post with the
incident commander to support the
tems and other lines according to
When a fire emergency occurs, the
public fire service and feed instruc-
plan, and is he or she standing by
ERT leader must direct all emergen-
tions to the ERT.
ready to carry out further orders?
cy actions until the public fire service
n
Does the salvage squad leader
After the fire is extinguished, the
arrives. When a fire breaks out, the
have the squad ready to cover or
ERT leader must get fire protection
ERT leader must double-check the
move equipment and stock once
back in service. Although the fire
ERT to see that all members are in
the damaged area is accessible?
appears to be out, it could start up
place and performing their assigned
again at the original location or else-
duties. The ERT leader also must see
The ERT leader should alert the
where in the facility. An immediate
that they continue to perform well
guard, or station a person at the facil-
and thorough examination should be
with no lapses. For example:
ity’s entrance to guide the public fire
conducted of all spaces surrounding
n
Has the public fire service
service to the fire area. This person
the fire area.
been called?
should be briefed on progress in
n
Has the sprinkler control valve
combating the fire, so he or she can
During this time, designated ERT
operator(s) checked the control
relay the information to the public
members should remain ready for ac-
valve(s) to see that it is open,
fire service upon its arrival. During
tion with fire extinguishers or small
and is the operator standing
the fire, the ERT leader should coor-
by it?
dinate and provide any ERT assis-
The Emergency Response Team 4 of 11
hose. After they are relieved, portable
equipment should be replaced and
recharged as soon as possible.
At the orders of the ERT leader—and
using FM Global’s Red Tag Permit
System—the sprinkler control valve
operator should close the valve
while any fused sprinkler heads are
A severe windstorm can turn garbage cans, tools,
replaced; the operator should remain
by the valve and be ready to reopen it
furniture and signs into destructive missiles.
until the job is completed. After this
is done, the valve should be sealed
All available personnel should help
area, and large cranes must be care-
or locked in the open position, and
mop up, uncover stock and equip-
fully secured. Members of the ERT
checked to make sure it is fully open
ment, wipe, dry, oil, sort, move and
should inspect roof coverings and
by conducting a drain test. The fire
generally bring the facility back to
either secure loose coverings or
pump operator should ensure the
order.
weigh them down at the edges with
pump is in good running order with
sandbags or other heavy objects (be
adequate fuel (if diesel operated)
All personnel should be informed the
careful not to block drains or over-
and restored to automatic starting
fire emergency is over. This is a criti-
load roofs). Gutters, downspouts and
mode. While fire protection is being
cal time because everyone is eager to
roof drains should be cleared of all
restored, the salvage squad should be
get back to production; however, wait
debris.
busy cleaning up.The ERT leader
until the automatic sprinkler system
should make sure that personnel
is back in service.
Someone also should make sure the
perform their duties:
auxiliary electric lighting system is
n
Facility personnel should replen-
Windstorm
working, or that a supply of flash-
ish fire protection water supplies
Certain precautions and procedures
lights and electric lanterns is avail-
(suction tanks, gravity tanks,
should be followed by the ERT
able. If telephone service could be
etc.);
leader when a storm alert is issued.
disrupted, have cell phones, walkie-
n
The electrician should clear
One group should check windows to
talkies or citizen-band radios handy.
electrical safety in the area and
replace missing panes, close shutters,
If tornadoes are close by and could
do whatever is necessary to turn
nail down or brace loose frames with
touch down soon, time is of the
power on again;
wooden boards or cleats, or board up
essence; the ERT should see that
n
And the mechanic, who is
certain windows and other openings
everyone, ERT members included,
monitoring flammable gas and
entirely. Another group should firmly
takes shelter immediately.
liquid, steam, drainage and other
secure any loose objects outside or
lines, should restore them to
take them inside because 100-mph
Hurricane, Typhoon and Flood
safe operation.
(160-km/h) wind can turn garbage
During hurricanes, typhoons and
cans, tools, furniture and signs
flood, efforts should be directed at
into destructive missiles. Drums of
keeping water out rather than remov-
dangerous or flammable chemicals
ing water once it comes in, a much
should be moved into a sheltered
more difficult and costly task. Flood
The Emergency Response Team 5 of 11
shields—large metal barriers used to
ERT members should turn off all
seal off openings in building walls
open flames, shut off the main gas
Loss Lesson
and windows—help keep water out.
valves and close discharge valves
Surface Water Enters Basement
These shields may be stored in any
on all tanks that contain flammable
convenient location and then in-
liquid such as gasoline, oil or sol-
During a heavy, prolonged rain,
stalled before flood water rises.
vents. They should raise, or move
water rushed down a wide 200-yd.
The shields should be predrilled
to upper floors, any chemicals that
(183-m) long grassy slope and built
and numbered, so they can be placed
react with water to produce heat or
up along the wall of a book distribu-
over brackets that are permanently
flammable or noxiousgas. If water
tion warehouse. After a couple of
anchored to door or window frames
does seep past barriers, pumps can
hours, water entered a section of the
and bolted down quickly. If your
control flooding effectively. If your
warehouse through the metal-panel
facility doesn’t have flood shields, be
facility does not have a pump, use
wall and flowed 2-in. (51-mm) deep
sure to have sandbags or sheet metal
brooms and squeegees to remove
out the other side of the building.
coverings on hand to seal openings.
water. However, even pumps can be
This went on for several hours.
Board up windows that could be
overwhelmed if water enters through
broken by floating debris. Keep
any opening the size of a window.
The product was palletized, so there
the boiler houses and pump rooms
Severe damage can be prevented,
was almost no damage. However,
as dry as possible. Stored goods and
or at least minimized, under the
after 12 hours, water overflowed
equipment, especially those in a
direction of an organized ERT.
a 6-in. (152-mm) curb and entered
basement, may have to be raised off
FM Global’s free, online course,
the basement of an adjoining office
the floor or moved to a higher floor.
Preparing for Hurricanes, teaches
building through an outside entrance.
Machinery and work in progress
you the necessary steps. The course,
The basement, which
should be moved or covered with
available to clients only, can be
contained electrical telephone and air
tarpaulins or plastic sheets to protect
accessed via MyRisk or directly
conditioning equipment and boilers,
them from possible water damage.
filled with water.
Stationary machinery, which can-
takes less than one hour to complete
Approximately 9 to 17 in.
not be moved, still can be protected
and can be accessed 24 hours a day,
(229 to 432 mm) of rain fell in
by applying a coating of nonpolar
seven days a week, from any com-
20 hours. Neither exact amounts
(water-displacing), rust-preventive
puter connected to the Internet.
nor intensity were available. Storm
compound. Storage tanks either
drains near the office building were
within the building or nearby should
Earthquake
overtaxed, and a sump pump in the
be filled with their normal content, or
In earthquake-prone areas, the ERT
basement could not handle the
with water if not detrimental, if they
leader should organize an earthquake
water. Loss estimate was about
are not anchored securely enough to
response. Because of the possibility
US$1.5 million.
keep them from floating. Even the
of structural weaknesses in a build-
heaviest tanks will float when empty
ing and the likelihood of aftershocks,
What happened? There was no orga-
if their volume is large enough, and
don’t assume employees will remain
nized ERT. Sand bagging or barricad-
they can act as battering rams, which
inside (or be able to re-enter) after
ing the openings could have reduced
can severely damage a building.
the initial shock subsides. Conse-
the loss.
Build barriers around sprinkler risers
quently, the immediate emergency
and gravity tank risers to protect
response may be limited to shutting
In all cases, this decision should be
them from being damaged by float-
off gas and flammable-liquid lines
made only after checking with the
ing debris.
and electrical service, and checking
ERT leader.
The Emergency Response Team 6 of 11
sprinkler control valves. Re-entry
may not be permitted by local build-
ing authorities until their inspection
and approval.
Snow
The accumulation of excessive
amounts of snow and water on roofs
could result in roof collapse that
causes initial damage to the building
structure. Broken sprinkler systems
dump water in and combine with rain
and snow to create further water and
The Sprinkler
The Fire Pump Operator
freeze damage. This leaves sprinkler
Control Valve Operator
When the fire alarm sounds, the fire
systems impaired while broken gas
One of the most critical jobs in the
pump operator checks the automatic
lines and other damaged hazardous
ERT is the sprinkler control valve
starting pump, starts it if it hasn’t
systems create major fire risks. The
operator. If sprinkler control valves
already started automatically, and
ERT leader is responsible for arrang-
are closed, the facility has lost its
keeps it operating until instructed to
ing snow and water removal before a
main line of fire defense: automatic
shut it down. Preferably, the person
roof becomes dangerously overload-
sprinkler protection. The person
most familiar with the operation and
ed. Snow should be removed from
assigned to this position must know
care of the pumps should be assigned
roofs in increments. Do not wait until
the location of the valves and be
the job of fire pump operator in case
collapse is imminent; at this point,
responsible for their operation. In
it fails to start or is not running prop-
it is unsafe to send personnel onto
case of fire, the sprinkler control
erly. If that person is unavailable, the
roofs. Roof drains should be kept
valve operator must go to the valve
person assigned to the job should
clear of ice or debris that could clog
that controls sprinklers protecting the
be thoroughly trained in starting the
them and hinder water drainage.
fire area, make sure the valve is fully
pumps manually and should under-
open and stand by the valve until it is
stand the pumps’ importance to
The Notifier
ordered closed by the ERT leader.
fire protection.
The notifier should maintain an
up-to-date list of ERT personnel and
After an earthquake, explosion or
The Industrial Fire Brigade
their alternates. He or she should
building collapse, sprinkler control
The best way to ensure prompt,
contact ERT personnel in fire, medi-
valves should be examined care-
intelligent action when fire breaks
cal, chemical, rescue or other emer-
fully for damage. Great care should
out is to have trained personnel
gencies. The notifier also is respon-
be taken to close only those valves
ready. Larger facilities, i.e., those
sible for notifying outside personnel,
necessary to isolate broken piping.
with enough personnel to fill the
i.e., fire, medical, rescue, etc.
In all cases, this decision should be
positions involved, should only con-
made only after checking with the
sider forming industrial fire brigades
ERT leader.
after being fully aware, and accept-
ing of, Occupational Safety and
Health Administration (OSHA) and/
or other applicable regulations. The
The Emergency Response Team 7 of 11
purpose of the brigade is to fight an
Getting back to normal is the primary objective
incipient fire until the public fire ser-
after an emergency, so salvage should start at once.
vice arrives or the fire grows beyond
the incipient stage.
brigade also trains to become effi-
The Mechanic
Members should know the location
cient in handling carbon dioxide and
The mechanic should be familiar
and operation of fire extinguish-
dry-chemical extinguishers on fire
with piping distribution networks
ers and other portable equipment.
involving electrical equipment.
and should be able to shut off the
Depending on the size of the facility,
supplies of flammable gas, liquid
one or several individuals should
Estimating how many individuals or
and other hazardous material in an
make sure that automatic fire doors
brigades are needed may be difficult.
emergency. The mechanic should
have closed properly. Brigade mem-
Every department and every area will
know where primary and secondary
bers also learn which extinguishers
have its own special needs, which
shutoffs are located and how they
to use on different types of fire and
will determine the size and charac-
operate. He or she should keep drains
how to operate the various types of
ter of the brigade. The size of the
clear and restore sprinkler protection
extinguishers. They practice how to
brigade should be sufficient to put
where necessary. Windstorm damage,
use antifreeze, dry-chemical, AFFF,
adequate equipment into use quickly
explosion, collapse or earthquake can
pump tank and stored-pressure,
to control a fire.
result in broken or ruptured piping
water-filled fire extinguishers for
that should be isolated, drained and
wood, paper or rubbish fires. They
repaired or replaced as necessary.
learn to use the carbon dioxide, dry
Advance planning and familiariza-
chemical and foam extinguishers on
tion with equipment controls is es-
flammable liquid. The industrial fire
sential so the mechanic will respond
quickly and effectively when an
emergency occurs.
The Electrician
The electrician is another position
that only larger facilities may have
the personnel to fill. The duties of the
electrician include knowing the
location of all switches, portable
generators, extension cords and
emergency power equipment in the
assigned area. This person should
be thoroughly briefed on the use
of electricity during a fire or other
emergency and may be accountable
for shutting down electrical fans or
handling operation of ventilating
equipment according to a pre-ar-
ranged plan. One reason the
The Emergency Response Team 8 of 11
electrician would want to shut off
HVAC equipment is to eliminate
a fresh air supply to the fire and
prevent smoke, soot and heat from
spreading throughout the property.
The electrician also may need to
establish temporary power and/or
lighting should regular power be
lost. In case of flood, it may be nec-
essary to cut off power to basements,
ground floors or below-grade areas.
The Salvage Squad
Getting back to normal is the prima-
ry objective after an emergency, so
salvage should start at once. Several
key people should be notified: com-
pany personnel to begin immediate
planning, contractors for repairs and
rebuilding, and suppliers of spare
parts for damaged equipment. Also
inform FM Global as soon as pos-
sible, following established
procedures. Experienced FM Global
adjusters can be immensely helpful
in organizing salvage, while
FM Global engineers may investi-
gate the loss, recommend means of
Salvage efforts can be initiated
ment are not readily available, order
preventing a recurrence, and make
before, during or after fire, flood or
them immediately. Many times, the
sure protection has been restored to
other emergencies. Don’t hesitate to
cost of business interruption will far
the fullest extent possible.
give personnel overtime, especially in
exceed the cost of property damage.
the initial stages of salvage, because
Facility personnel are probably best
their efforts probably will result in an
Security Personnel
qualified to undertake salvage of
overall savings of time and material.
Including security personnel in the
company property. The members of
Give priority to any major dam-
ERT is extremely important because
the salvage squad must know how
age to equipment or processes vital
they are often the only ones present
to salvage equipment and stock. In
to production. Keep spare parts on
at a facility during off-hours. During
some cases, however, facility
hand to replace damaged equipment.
off-hours, they are responsible for
personnel may not be the most
Establish mutual aid agreements with
filling all ERT positions and should
qualified to undertake the salvage
companies who have similar equip-
receive the same training. By
of property and case experts may
ment. If replacement parts or equip-
studying the facility and learning
need to be brought in.
The Emergency Response Team 9 of 11
all they can about its normal sounds,
control valves cover each area. They
the problems involved in protection
sights and smells, security personnel
also should know where the sprinkler
and emergency handling, as well as
will be able to recognize when some-
control valve keys are kept, as well as
increase the interest level within the
thing is wrong.
how to follow the FM Global Red Tag
ERT. Alternating training drills with
Permit System. Among other duties,
classroom sessions will develop the
Guards should make their rounds
they should know how to shut off gas,
group into a well-established and
carefully. The first shift after a facility
oil, steam or electricity in the event of
well-trained outfit.
closes is particularly important. Fire
an emergency.
Conducting open discussions about
is more likely to start just after work-
special hazards at your company also
ers have left; machines are sometimes
Training and Updating the ERT
may be useful. It provides an opportu-
left running, heat-producing equip-
ERT members should participate in
nity to discuss why they are con-
ment is left on, doors or windows
regularly scheduled training drills at
sidered hazards, how they are safe-
are left open, or smoking material
carefully selected locations on the
guarded, what problems are likely to
is left smoldering. Any dangerous
property. Simulated emergency drills,
arise, and how a potential emergency
or undesirable conditions should be
possibly in conjunction with the pub-
can best be handled.
reported immediately. If necessary,
lic fire service, would help in testing
those conditions should be reported
the response time and organization of
All training and emergency response
each day until they are corrected. In
the ERT. The public fire service also
procedures should conform to juris-
addition, security personnel should be
can benefit because an efficient ERT
dictional regulations, such as those
made aware of several key procedures
can make the firefighter’s task easier.
issued by the U.S. Department of
they can perform before, during and
In addition to coordinating with the
Labor agency, OSHA. Contact your
after a fire or other emergency.
public fire service, it is important
local regulatory agency for mate-
to coordinate with other agencies
rial on facility hazards and industrial
When a fire emergency occurs
as well, i.e., the police department,
fire brigade organization, as well as
during off-hours, security person-
medical services, rescue services and
industrial fire brigade education and
nel are responsible for sounding
regulatory agencies such as the Envi-
training requirements.
the alarm, notifying the public fire
ronmental Protection Agency (EPA).
service, checking the sprinkler control
In the United States, the National Fire
Training is not a one-shot deal.
valve (and fire pump), directing fire-
Protection Association (NFPA)
Sessions should be held frequently to
fighters to the area of fire origin and
Standard 600, Industrial Fire Bri-
remind existing members of their
notifying facility officials.
gades, describes a minimum level
duties, as well as to provide training
of occupational safety and health
Security personnel should stay on
for new personnel. As employees
precautions for industrial fire bri-
hand to make sure the fire is out
change jobs or departments, the ERT
gade members. NFPA 600 details the
and fire protection is restored until
also should be updated.
development and organization of a
relieved of these responsibilities by
fire brigade, including establishing
Although drills show how to react
other facility personnel. Security
responsibility, training and education,
quickly and efficiently in an emer-
personnel should become experts in
proper equipment and documentation,
gency, periodic classroom sessions
handling protective equipment by
and what limits to set.
offer the opportunity not only to ex-
learning where extinguishers are kept
plain how procedures are carried out,
and how to use them. They should
but also why. They can help members
know how the automatic sprinkler
develop a broader understanding of
system works, and which sprinkler
The Emergency Response Team 10 of 11
Many Resources Available
FM Global has a variety of resources available to assist
Training
you in developing an emergency response team:
Specialized training is offered by Emergency Response
Consultants, an FM Affiliate located in Rome, Ga.,
Publications
USA. Customized programs are available at its state-of-
n
Do You Know Which Fire Extinguisher to Use?
the-art training center, or at the location of your choice.
(P6821)
Visit fmglobalerc.com for more information.
n
Emergency Response Team Checklist (P07043)
n
Fighting Fire with Portable Fire Extinguishers
Various online courses are available to help with
(P8411)
ERT planning and risk management. Courses are
n
Pocket Guide to Emergency Response (P9914)
available to clients only at the following website:
n
Pocket Guide to Prefire Planning (P9809)
n
Ten Qualities of a Well-Protected Property (P8114)
n
Understanding the Hazard*
●●
Lack of a Flood Emergency Response Plan
(P0305)
●●
Lack of Emergency Response (P0034)
●●
Lack of Prefire Planning (P0033)
*Available to FM Global clients only. Clients may
obtain copies of any Understanding the Hazard
brochure from an FM Global engineer or from
FM Global’s online Resource Catalog.
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